公开(公告)号：US20180212906A1

公开(公告)日：2018-07-26

申请号：US15415334

申请日：2017-01-25

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Sanjay V. Phanshikar ,  Hina Purohit ,  Manish Singh ,  Mark A. Skurla

IPC分类号： H04L12/58

CPC分类号： H04L51/063 ,  H04L51/02 ,  H04L51/04 ,  H04L51/26

摘要： A method, computer program product, and system for peer to peer communication is provided. The embodiment may include receiving a message from a first user intended for a second. It may include determining whether the second user is in a do not disturb (DND) state. It may also include overriding the DND state of the second user. Overriding the DND state may include receiving static message information and user characteristics. Overriding the DND state may include determining if a critical situation (critsit) exists. Overriding the DND state may include determining a message critsit value for the users. Overriding the DND state may include adding the first user and the second to a critsit users list. The embodiment may include overriding the DND state of the second user if both users are on the same list. The embodiment may include transmitting messages from the first user to the second user.

公开(公告)号：US20180176380A1

公开(公告)日：2018-06-21

申请号：US15847724

申请日：2017-12-19

申请人： INTERACTIVE INTELLIGENCE GROUP, INC.

发明人： Edward Dale Victor McCoy

IPC分类号： H04M3/523 ,  H04M3/51 ,  H04M3/42 ,  H04L12/58 ,  G06F17/27

CPC分类号： H04M3/5235 ,  G06F17/2765 ,  G06F17/2785 ,  H04L51/12 ,  H04L51/20 ,  H04L51/26 ,  H04L51/32 ,  H04M3/42068 ,  H04M3/5191 ,  H04M2203/655

摘要： A method of routing social media communication in a contact center system supporting an organization includes receiving, by a processor, a plurality of communications by one or more users from one or more social media platforms, determining, by the processor, valuation scores for the communications, filtering, by the processor, the communications based on a criteria, reorganizing, by the processor, the filtered communications based on the valuation scores, and routing, by the processor, the communications to a plurality of agents of the contact center system.

公开(公告)号：US20180167342A1

公开(公告)日：2018-06-14

申请号：US15374518

申请日：2016-12-09

申请人： Google Inc.

发明人： Justin Lewis ,  Joseph Cohen

IPC分类号： H04L12/58 ,  H04L29/06 ,  H04L29/08

CPC分类号： H04L51/04 ,  H04L43/10 ,  H04L51/26 ,  H04L65/1083 ,  H04L65/4061 ,  H04L67/1095 ,  H04L67/22 ,  H04L67/26 ,  H04L67/2842 ,  H04L67/306

摘要： Implementations disclose a notification delivery mechanism for present viewing users. A method includes identifying a notification to be sent to a user having a plurality of user devices; determining presence of the user on a first user device of the plurality of user devices; determining whether a media player on the first user device is playing media content; and upon determining that the media player on the first user device is playing the media content, transmitting the notification to the first user device without transmitting the notification to other user devices of the plurality of user devices.

公开(公告)号：US09979680B2

公开(公告)日：2018-05-22

申请号：US15216634

申请日：2016-07-21

申请人： FUJITSU LIMITED

发明人： Cong Chen ,  Ajay Chander ,  Kanji Uchino

IPC分类号： H04W4/00 ,  H04L12/58 ,  H04W68/00 ,  H04L29/08 ,  H04W4/12

CPC分类号： H04L51/04 ,  G06Q10/10 ,  G06Q10/107 ,  H04L51/26 ,  H04L67/26 ,  H04W4/12 ,  H04W68/005

摘要： A method of smart notification scheduling and modality selection includes identifying a notification. The method includes extracting context pertaining to the notification or a user of the client device in response to receiving the notification. The method further includes determining a priority for the notification based on the context. The method also includes determining a delivery schedule for the notification based on the priority. The method includes determining a notification delivery plan based on at least one of the context, priority or delivery schedule. The method further includes transmitting the notification to a display device.

公开(公告)号：US09967211B2

公开(公告)日：2018-05-08

申请号：US14726569

申请日：2015-05-31

申请人： MICROSOFT TECHNOLOGY LICENSING, LLC

发明人： Michel Galley ,  Alessandro Sordoni ,  Christopher John Brockett ,  Jianfeng Gao ,  William Brennan Dolan ,  Yangfeng Ji ,  Michael Auli ,  Margaret Ann Mitchell ,  Christopher Brian Quirk

IPC分类号： G06F15/16 ,  H04L12/58 ,  G06F17/28

CPC分类号： H04L51/02 ,  G06F17/2881 ,  H04L51/10 ,  H04L51/26

摘要： Examples are generally directed towards automatic assessment of machine generated conversational responses. Context-message-response n-tuples are extracted from at least one source of conversational data to generate a set of multi-reference responses. A response in the set of multi-reference responses includes it context-message data pair and rating. The rating indicates a quality of the response relative to the context-message data pair. A response assessment engine generates a metric score for a machine-generated response based on an assessment metric and the set of multi-reference responses. The metric score indicates a quality of the machine-generated conversational response relative to a user-generated message and a context of the user-generated message. A response generation system of a computing device, such as a digital assistant, is optimized and adjusted based on the metric score to improve the accuracy, quality, and relevance of responses output to the user.

公开(公告)号：US09942703B2

公开(公告)日：2018-04-10

申请号：US15227090

申请日：2016-08-03

申请人： Mac Daddy's Legendary Outdoors, LLC

发明人： Mac C. Stevens

IPC分类号： H04W24/00 ,  H04W4/02 ,  H04L29/08 ,  H04L12/58 ,  G06F3/0481 ,  G06F3/0484 ,  H04W88/02

CPC分类号： H04W4/02 ,  G06F3/04817 ,  G06F3/04842 ,  H04L51/20 ,  H04L51/24 ,  H04L51/26 ,  H04L51/32 ,  H04L67/18 ,  H04L67/22 ,  H04L67/26 ,  H04L67/306 ,  H04W88/02

摘要： Systems and methods of using a communication device having location identification technology to manage tracking information of a plurality of users, the method including storing identification information of a plurality of respective users, tracking locations of the users by receiving location information from each of the users' respective communication devices, and displaying the location information along with associated identification information of the users on a display screen of the communication device.

公开(公告)号：US20180097766A1

公开(公告)日：2018-04-05

申请号：US15285166

申请日：2016-10-04

申请人： Yahoo! Inc.

发明人： Varun Bhagwan ,  Doug Sharp ,  Suhas Sadanandan ,  Sindhuja Sridharan

IPC分类号： H04L12/58 ,  G06F17/30 ,  G06F3/0484

CPC分类号： H04L51/26 ,  G06F3/0481 ,  G06F16/22 ,  G06F16/23 ,  H04L51/32

摘要： Disclosed are systems and methods for improving interactions with and between computers in content generating, searching, hosting and/or providing systems supported by or configured with personal computing devices, servers and/or platforms. The systems interact to identify and retrieve data within or across platforms, which can be used to improve the quality of data used in processing interactions between or among processors in such systems. The disclosed systems and methods provide systems and methods for automatically generating an aggregate rating for an electronic message using one or both of explicit and implicit rating input from a number of recipients of the electronic message. The disclosed systems and methods communication information about the electronic message using the aggregate rating.

公开(公告)号：US20180091463A1

公开(公告)日：2018-03-29

申请号：US15279462

申请日：2016-09-29

申请人： Cisco Technology, Inc.

发明人： Mingfeng YANG ,  Vasi XI ,  Jianbin FANG

IPC分类号： H04L12/58

CPC分类号： H04L51/24 ,  H04L51/046 ,  H04L51/26

摘要： A method for providing a notification of a conversation post in a digital conversation is implemented on a computing device and includes: presenting at least one conversation post from the digital conversation on a display screen of the computing device, detecting selection of the at least one conversation post for the notification, enabling selection of at least one receiving conversation participant to receive the notification, and sending the notification to the at least one receiving conversation participant.

公开(公告)号：US20180077088A1

公开(公告)日：2018-03-15

申请号：US15402092

申请日：2017-01-09

申请人： Microsoft Technology Licensing, LLC

发明人： Luis Eduardo Cabrera-Cordon ,  Vesselin Atanassov Diev ,  Giampaolo Battaglia ,  Daniel Anvar

IPC分类号： H04L12/58 ,  H04L29/08 ,  G06N99/00 ,  G06N5/02 ,  G06F17/30

CPC分类号： H04L51/02 ,  G06F16/90335 ,  G06N3/006 ,  G06N5/022 ,  G06N20/00 ,  H04L51/26 ,  H04L67/306

摘要： Generating an automated agent enabled to engage in a multi-turn discussion with a user in response to a received request. For example, the automated agent is operative to provide a response on behalf of an agent owner. A knowledge database is generated based on the agent owner's context (e.g., email conversations, calendar data, organizational chart, document database). A request for information is received and analyzed for understanding the request and for gauging a level of frustration of the requesting user. An urgency level of the request is determined based at least in part on the level of frustration of the requesting user. A query of the knowledge database is made for determining a response to the request, wherein the determined response is based at least in part on the urgency level of the request. A response is generated and provided to the requesting user.

公开(公告)号：US20180048595A1

公开(公告)日：2018-02-15

申请号：US15232580

申请日：2016-08-09

申请人： Microsoft Technology Licensing, LLC

发明人： Dikla Dotan-Cohen ,  Ido Priness ,  Haim Somech

IPC分类号： H04L12/58 ,  G06Q10/10

CPC分类号： H04L51/04 ,  G06Q10/107 ,  G06Q10/1093 ,  H04L29/08927 ,  H04L29/08936 ,  H04L51/06 ,  H04L51/063 ,  H04L51/066 ,  H04L51/08 ,  H04L51/20 ,  H04L51/26 ,  H04L67/303 ,  H04L67/306

摘要： Incoming mail messages for a user may be ranked, modified, and/or summarized based on a number of factors, including characteristics of the user computing devices used for accessing email and the user's current context. User context may include location, whether the user is currently driving, how much time the user has to read email messages, etc. Features of incoming email messages are analyzed, including length, attachments, sender, etc. User-related activity and characteristics of the user's computing devices are determined and analyzed to determine a user context, for instance, the user's location, mode of movement, time slot available for the user to read email messages, upcoming events on the user's calendar, etc. The email messages are then ranked according to the user context and/or user computing device characteristics. At least a portion of the email messages are provided for presentation via a user computing device based on the ranking.