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    METHOD, SYSTEM AND APPARATUS FOR ESTABLISHING AND MONITORING SESSOINS WITH CLIENTS OVER A COMMUNICATIONS NETWORK
    2.
    发明公开
    METHOD, SYSTEM AND APPARATUS FOR ESTABLISHING AND MONITORING SESSOINS WITH CLIENTS OVER A COMMUNICATIONS NETWORK 审中-公开

    公开(公告)号：US20240364648A1

    公开(公告)日：2024-10-31

    申请号：US18527665

    申请日：2023-12-04

    申请人： LiveHelpNow LLC

    发明人： MICHAEL KANSKY

    IPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06Q30/0241 ,  G06Q30/0601 ,  H04L41/22 ,  H04L67/50

    CPC分类号： H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06Q30/0277 ,  H04L41/22 ,  H04L67/535 ,  G06F2203/04803 ,  G06Q30/0633

    摘要： Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

    Systems and methods for adjusting storage based on determining content item popularity
    5.
    发明授权
    Systems and methods for adjusting storage based on determining content item popularity 有权

    公开(公告)号：US12132798B2

    公开(公告)日：2024-10-29

    申请号：US18530956

    申请日：2023-12-06

    申请人： Rovi Guides, Inc.

    发明人： Vijay Kumar ,  Gyanveer Singh ,  Urvashi Verma

    IPC分类号： G06F15/173 ,  H04L67/306 ,  H04L67/50 ,  H04L67/54

    CPC分类号： H04L67/535 ,  H04L67/306 ,  H04L67/54

    摘要： Systems and associated methods are described for determining popularity of new content. The system analyzes a content item to identify at least a first and a second attribute associated with the content item. The system also identifies previously posted content items associated with the first and the second attributes. The system then determines levels of user activity associated with the previously posted content item corresponding to the first attribute over a first past time period and associated with the previously posted content item corresponding to the second attribute over a second past time period. The system then extrapolates a levels of user activity for a future time period based on the first past time period and on the second past time period. The system further determines an anticipated level of user activity associated with the content item for the future time period based on the extrapolated levels of user activity.

    Distributing digital components based on predicted attributes
    8.
    发明授权
    Distributing digital components based on predicted attributes 有权

    公开(公告)号：US12130875B2

    公开(公告)日：2024-10-29

    申请号：US18008604

    申请日：2022-06-02

    申请人： Google LLC

    发明人： Wei Huang ,  Arne Mauser

    IPC分类号： G06F16/9535 ,  G06F16/906 ,  G06N20/00 ,  H04L67/306 ,  H04L67/50 ,  H04L67/55

    CPC分类号： G06F16/9535 ,  G06F16/906 ,  G06N20/00 ,  H04L67/306 ,  H04L67/535 ,  H04L67/55

    摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for selecting and distributing digital components based on predicted user attributes of users are described. In one aspect, a method includes obtaining data indicating content categories of content of the content pages accessed by the user during the user visits. A determination is made for an aggregate measure of each content category based on a quantity of user visits to content pages of the electronic resource of the publisher that included content classified as belonging to the content category. User attribute prediction data indicating previously predicted user attributes of the user is obtained. User attributes are predicted for the current visit of the user to the electronic resource of the publisher that is further used to select digital components for display with the electronic resource on a client device during the current visit.

    QUANTIFYING GUI DIGITAL CONTENT ACCESS USING TRACKING MARKERS TO RESTRICT FRAUD EVENTS
    9.
    发明公开
    QUANTIFYING GUI DIGITAL CONTENT ACCESS USING TRACKING MARKERS TO RESTRICT FRAUD EVENTS 审中-公开

    公开(公告)号：US20240357019A1

    公开(公告)日：2024-10-24

    申请号：US18497560

    申请日：2023-10-30

    申请人： Truist Bank

    发明人： David Wright

    IPC分类号： H04L67/50 ,  G06Q20/40 ,  H04L67/146 ,  H04L67/306

    CPC分类号： H04L67/535 ,  G06Q20/4016 ,  H04L67/146 ,  H04L67/306

    摘要： A system for automating GUI digital content tracking is used to conduct a back end navigation event in which partitioned digital content blocks are sequentially displayed via an agent GUI. The system receives, in the back end navigation event, in association with at least some of the displayed partitioned digital content blocks, respective agent inputs indicating tracking markers within the partitioned digital content blocks. The system further establishes automated tracking of downstream user navigation events in which the partitioned digital content blocks are displayed in user GUIs, and generates tracking data including quantifications of user interactions, in the tracked downstream user navigation events, with the indicated tracking markers. At least a portion of the tracking data is displayed in a back end evaluation event.