公开(公告)号：US08630403B2

公开(公告)日：2014-01-14

申请号：US13416531

申请日：2012-03-09

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC: H04M5/00 ,  H04M3/00

CPC classification number: H04M3/523 ,  H04M3/385

Abstract: A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the second caller answering the question, the second caller is awarded an advancement token for storage in association with an authenticated identifier for the second caller in a caller profile for redemption by the second caller for a value selected by the second caller.

Abstract translation: 发布在呼叫中心的保持队列中等待的多个呼叫者中的第一呼叫者的问题。 响应于来自多个呼叫者的第二呼叫者表示准备回答该问题，第一呼叫者与第二呼叫者连接。 响应于第二呼叫者回答该问题，第二呼叫者被授予用于与主叫用户简档中的第二呼叫者的认证标识符相关联的用于存储的提前令牌，用于由第二呼叫者为由第二呼叫者选择的值进行兑换。

公开(公告)号：US08588384B2

公开(公告)日：2013-11-19

申请号：US13368066

申请日：2012-02-07

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC: H04M15/00

CPC classification number: H04M15/48 ,  C09K8/68 ,  C09K2208/26 ,  C09K2208/30 ,  H04M3/382 ,  H04M3/4211 ,  H04M15/08 ,  H04M15/73 ,  H04M15/765 ,  H04M15/77 ,  H04M15/80 ,  H04M15/90 ,  H04M2203/1058 ,  H04M2203/6009 ,  H04M2203/6045 ,  H04M2203/6054 ,  H04M2215/0152 ,  H04M2215/0156 ,  H04M2215/016 ,  H04M2215/0168 ,  H04M2215/68 ,  H04M2215/7072 ,  H04M2215/724 ,  H04M2215/7254

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

公开(公告)号：US08054957B2

公开(公告)日：2011-11-08

申请号：US12030746

申请日：2008-02-13

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A Paolini ,  James Mark Weaver ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC: H04M15/00

CPC classification number: H04M15/765 ,  H04L12/66 ,  H04M3/42042 ,  H04M3/42059 ,  H04M15/00 ,  H04M15/09 ,  H04M15/68 ,  H04M15/7652 ,  H04M15/77 ,  H04M2215/0196 ,  H04M2215/32 ,  H04M2215/66 ,  H04M2215/724 ,  H04M2215/7245 ,  H04M2215/7254

Abstract: A trusted telephone network, including at least one service provider, receives a request for service from an origin device. The origin device is associated with a line number to be billed for according to a line subscriber billing plan. An identity of a caller requesting the service from the origin device is authenticated. Then, a billing plan associated with the authenticated caller identity is accessed and utilized to replace or supplement the line subscriber billing plan, such that billing for service provided at an origin device is specified according to the caller currently utilizing the origin device.

Abstract translation: 包括至少一个服务提供商的可信电话网络从原始设备接收服务请求。 原始设备与根据线路订户计费计划要计费的行号相关联。 从原始设备请求服务的呼叫者的身份被认证。 然后，与认证的呼叫者身份相关联的计费计划被访问并用于替换或补充线路用户计费计划，使得根据当前使用原始设备的呼叫者指定在原始设备处提供的服务的计费。

公开(公告)号：US07839989B2

公开(公告)日：2010-11-23

申请号：US11554269

申请日：2006-10-30

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC: H04M1/56

CPC classification number: H04M3/436 ,  H04M3/2281 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/4211 ,  H04M2201/40 ,  H04M2242/22

Abstract: Methods, systems, and products for informing a caller of a callee identity are disclosed that include: detecting a call receipt condition from a destination device at a trusted telephone network; brokering a connection between said destination device and an external server enabled to perform a callee identity authentication service; and responsive to receiving, from said external server, an authenticated callee identity of a callee utilizing said destination device, transferring said authenticated callee identity to an origin device, such that a caller initiating said call at said origin device is informed of an identity of a party answering said call.

Abstract translation: 公开了用于通知呼叫者被叫方身份的方法，系统和产品，其包括：在可信电话网络处从目的地设备检测呼叫接收条件; 中介所述目的地设备和能够执行被叫认证认证服务的外部服务器之间的连接; 并且响应于从所述外部服务器接收使用所述目的地设备的被认证的被呼叫者身份，将所述被认证的被叫方身份传送到原始设备，使得在所述原始设备处发起所述呼叫的呼叫者被通知一个 电话接听电话。

公开(公告)号：US07486779B2

公开(公告)日：2009-02-03

申请号：US10015267

申请日：2001-12-12

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC: H04M1/64

CPC classification number: H04M15/06 ,  H04M1/271 ,  H04M1/56 ,  H04M1/57 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42 ,  H04M3/42093 ,  H04M3/42102 ,  H04M2242/22

Abstract: A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

Abstract translation: 提供了一种用于原始设备启动的被叫方识别的方法，系统和程序。 在原始设备处，从目的设备检测被叫方的话音发声。 在原始设备处识别与语音话语相关联的被叫者身份，使得被呼叫者身份作为呼叫的被呼叫者的认证身份被发送。 呼叫者可以选择是否继续呼叫，取决于被叫方身份是否可取。 此外，中间设备可以接收被叫方身份，并根据被叫方身份指定呼叫期间可用的服务。

公开(公告)号：US07391763B2

公开(公告)日：2008-06-24

申请号：US10279691

申请日：2002-10-23

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Victor S. Moore ,  Michael A. Paolini ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Victor S. Moore ,  Michael A. Paolini ,  Scott Lee Winters

IPC: H04L12/66

CPC classification number: H04L12/1831 ,  H04L51/00 ,  H04M3/42221 ,  H04M3/56 ,  H04M3/563 ,  H04M7/0054 ,  H04M7/1235 ,  H04M7/126 ,  H04M7/128 ,  H04M2201/40

Abstract: A proxy service provides telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.

Abstract translation: 代理服务提供电话会议服务和个人电话服务。 用户可以通过使用具有连接到代理服务的一种或多种通信线路的设备连接不同类型的网络来参与会议。 主用户可以请求代理呼叫每个用户并建立会议。 主要用户可以通过使用数据请求的数据线或通过使用语音请求的语音线来完成此操作。 通常，主用户为每个用户提供电话号码。 主用户还可以提供何时应该拨打呼叫的时间，每个用户的身份信息，会议的类型和其他会议参数。

公开(公告)号：US07221738B2

公开(公告)日：2007-05-22

申请号：US10617066

申请日：2003-07-10

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC: H04M1/64

CPC classification number: H04M15/06 ,  H04M1/271 ,  H04M1/56 ,  H04M1/57 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42 ,  H04M3/42093 ,  H04M3/42102 ,  H04M2242/22

Abstract: A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

Abstract translation: 提供了一种用于原始设备启动的被叫方识别的方法，系统和程序。 在原始设备处，从目的设备检测被叫方的话音发声。 在原始设备处识别与语音话语相关联的被叫者身份，使得被呼叫者身份作为呼叫的被呼叫者的认证身份被发送。 呼叫者可以选择是否继续呼叫，取决于被叫方身份是否可取。 此外，中间设备可以接收被叫方身份，并根据被叫方身份指定呼叫期间可用的服务。

公开(公告)号：US07191129B2

公开(公告)日：2007-03-13

申请号：US10279438

申请日：2002-10-23

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Victor S. Moore ,  Michael A. Paolini ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Victor S. Moore ,  Michael A. Paolini ,  Scott Lee Winters

IPC: G10L15/00 ,  G10L15/26

CPC classification number: G10L15/1822 ,  G10L15/26

Abstract: A system and method for mining data from stored telephone conversations is provided. Users request advanced data processing on the recorded data, either on the live data stream or the data in storage. Processes search the recorded data for keywords and phrases that the user provides the PTR. User can also request more sophisticated analysis of the recorded data for deeper contextual meaning of the conversations. Context information may include identifying the users, the locations and times referred to by the users during the conference, etc. Additional searches related to the obtained information are performed and the extracted information is compared to similar information obtained from previous meetings. Voice inflections and any emotional stress present in the voices of the users can also be detected and added to the collected information. Search terms can also be highlighted in the results.

Abstract translation: 提供了一种用于从存储的电话对话中挖掘数据的系统和方法。 用户可以通过实时数据流或存储中的数据来请求对记录数据的高级数据处理。 流程搜索用户提供PTR的关键词和短语的记录数据。 用户还可以请求对记录数据的更为复杂的分析，以便更深入地进行对话的内容。 上下文信息可以包括识别用户，在会议期间由用户引用的位置和次数等。执行与获得的信息相关的附加搜索，并将提取的信息与从先前会议获得的类似信息进行比较。 还可以检测出用户声音中出现的语音变化和任何情绪压力，并将其添加到收集的信息中。 搜索字词也可以在结果中突出显示。

公开(公告)号：US07155412B2

公开(公告)日：2006-12-26

申请号：US10022611

申请日：2001-12-17

Applicant: Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

Inventor： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC: G09Q40/00

CPC classification number: G06Q30/04 ,  G06Q20/102 ,  G06Q20/40 ,  G06Q40/00

Abstract: A method, system, and program for billing a caller for use of an origin device are provided. Usage, of at least one measurable element of a telephony device by an identified individual, is tracked, where the identified individual is distinct from an owner of the origin telephony device. A tariff for the tracked usage is transferred to an intermediary device. The intermediary device charges the tariff according to a billing plan for the identified individual, such that the owner is compensated for use of at least one measurable element of the owner's telephony device. Measurable elements may include the time the telephony device is in the identified individual's possession, the battery usage, and usage of the address book.

公开(公告)号：US06826591B2

公开(公告)日：2004-11-30

申请号：US09737346

申请日：2000-12-15

Applicant: Steven Michael French ,  Joseph Herbert McIntyre

Inventor： Steven Michael French ,  Joseph Herbert McIntyre

IPC: G06F1516

CPC classification number: H04L29/06 ,  H04L67/10 ,  H04L69/328 ,  H04L69/329

Abstract: A method, system, and program product for managing result information in a multi-node networked data processing system is provided. In one embodiment, first results of execution from a task executed on a second node in the networked data processing system are received at a first node. The results comprise an array of result messages, wherein each result message contains a unique message identifier and associated message text content. The result messages are modified, if necessary, to create second results, wherein the second results comprise an array of result messages. The second results are sent to a requesting client node.

Abstract translation: 提供了一种用于管理多节点联网数据处理系统中的结果信息的方法，系统和程序产品。 在一个实施例中，在第一节点处接收在网络化数据处理系统中在第二节点上执行的任务的第一执行结果。 结果包括结果消息的阵列，其中每个结果消息包含唯一消息标识符和相关联的消息文本内容。 如果需要，结果消息被修改以创建第二结果，其中第二结果包括结果消息的数组。 第二个结果被发送到请求客户机节点。