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    Software change tracking and management
    2.
    发明授权
    Software change tracking and management 有权

    公开(公告)号：US10606583B2

    公开(公告)日：2020-03-31

    申请号：US15835928

    申请日：2017-12-08

    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

    Inventor： Fabio Benedetti ,  Fabio Cerri ,  Arcangelo Di Balsamo

    IPC: G06F9/44 ,  G06F8/71 ,  G06F9/445 ,  G06F8/65

    Abstract: Systems and methods for software tracking and management are disclosed. In embodiments, a computer-implemented method comprises: receiving, by a computing device, build output code from one or more user computer devices via a network, wherein the build output code is generated in response to a software build; automatically identifying, by the computing device, differences between the build output code and associated in-production software code; automatically mapping, by the computing device, the differences to microservices of the in-production software code; and generating, by the computing device, a list of microservices of the in-production software code affected by the differences in a rollout of the build output code based on the mapping.

    Graph optimized message model parser
    7.
    发明授权
    Graph optimized message model parser 有权

    公开(公告)号：US10592313B2

    公开(公告)日：2020-03-17

    申请号：US15405796

    申请日：2017-01-13

    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

    Inventor： Geza Geleji ,  Martin A. Ross

    IPC: G06F9/54 ,  G06F8/20 ,  G06F8/41 ,  G06F9/38 ,  G06F9/30

    Abstract: This invention relates to a system, method and computer program product for parsing a message against a message model, the message mode comprising hierarchical message element options organized into nodes and branches. The method includes: setting, by a computer device, a current node and current branch to a first node and first branch in the message model; setting, by the computer device, a return marker in the message at a point corresponding to the current node; parsing, by the computer device, the message from the return marker against the current branch of the message model; setting, by the computer device, the current branch to a further branch based on the current message model branch being not successfully parsed against the message; and parsing, by the computer device, the message again from the return marker whereby the parsing does not need to start from the beginning of the message model.

    Customer touchpoint patterns and associated sentiment analysis
    9.
    发明授权
    Customer touchpoint patterns and associated sentiment analysis 有权

    公开(公告)号：US10587984B2

    公开(公告)日：2020-03-10

    申请号：US16393161

    申请日：2019-04-24

    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

    Inventor： Lisa Seacat Deluca ,  Dana L. Price ,  Shelbee D. Smith-Eigenbrode

    IPC: H04W4/02 ,  H04L29/08

    Abstract: Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

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