Messaging advise in presence-aware networks

    公开(公告)号:US07936865B2

    公开(公告)日:2011-05-03

    申请号:US12242432

    申请日:2008-09-30

    Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address; (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party; (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

    Method and System for Providing Continuous Presence Video in a Cascading Conference
    572.
    发明申请
    Method and System for Providing Continuous Presence Video in a Cascading Conference 有权
    在级联会议中提供持续存在视频的方法和系统

    公开(公告)号:US20110018960A1

    公开(公告)日:2011-01-27

    申请号:US12885859

    申请日:2010-09-20

    Abstract: Disclosed herein are methods and systems for providing continuous presence video stream in a cascading video conference, i.e., a video conference that is conducted over more than one MCU. A cascading continuous presence composition controller (CCCC) selects which endpoints from among all of the endpoints participating in the conference should be displayed in the layout, regardless of which endpoints are associated with which MCU. The CCCC can be resident on one of the MCUs, resident on a cascading conference server, or can be distributed among all of the MCUs involved in a cascading conference.

    Abstract translation: 这里公开了用于在级联视频会议中提供连续存在视频流的方法和系统,即,在多于一个MCU上进行的视频会议。 级联连续存在组合控制器(CCCC)选择参与会议的所有端点中的哪些端点应显示在布局中,而不管哪个端点与哪个MCU相关联。 CCCC可以驻留在级联会议服务器上的一个MCU上,也可以分布在级联会议中涉及的所有MCU中。

    CONNECTION DEVICE AND CONNECTION METHOD
    574.
    发明申请
    CONNECTION DEVICE AND CONNECTION METHOD 审中-公开
    连接装置和连接方法

    公开(公告)号:US20100274909A1

    公开(公告)日:2010-10-28

    申请号:US12810338

    申请日:2008-12-25

    Inventor: Naoyuki Mochida

    Abstract: A connection device that does not require complicated operation by a user an interconnects a single-display conference terminal and the multi-display conference terminal includes an address holding unit (103) configured which holds address information indicating an address of the single-display conference terminal and address information indicating an address of the connection device, a media information obtaining unit (105) which obtains information related to media that each of the single-display conference terminals can process, and holds the entire obtained information as first media information, a session control unit (104) which establishes a session with the multi-display conference terminal using the address information of the connection device and the first media information obtained by the media information obtaining unit (105), while obtaining second media information related to media that the multi-display conference terminal can process, and a media control unit (106) which establishes a session with the single-display conference terminals using the second media information obtained by the session control unit (104) and controls the single-display conference terminals to transmit and receive data.

    Abstract translation: 不需要用户复杂操作的连接装置将单显示会议终端和多显示会议终端互连,包括地址保持单元(103),其配置为保存指示单显示会议终端的地址的地址信息 以及指示连接装置的地址的地址信息,获取与单个显示会议终端能够处理的媒体有关的信息的媒体信息获取单元(105),并且将所获得的全部信息作为第一媒体信息保存;会话 控制单元(104),其使用所述连接装置的地址信息和由所述媒体信息获取单元(105)获得的所述第一媒体信息与所述多显示会议终端建立会话,同时获得与媒体相关的第二媒体信息, 多显示会议终端可以处理,媒体控制单元(106) h使用由会话控制单元(104)获得的第二媒体信息与单显示会议终端建立会话,并且控制单显示会议终端发送和接收数据。

    Methods And Apparatuses For Using A Mobile Device To Provide Remote Assistance
    576.
    发明申请
    Methods And Apparatuses For Using A Mobile Device To Provide Remote Assistance 有权
    使用移动设备提供远程协助的方法和设备

    公开(公告)号:US20100238194A1

    公开(公告)日:2010-09-23

    申请号:US12729020

    申请日:2010-03-22

    Inventor: Peter Roach, JR.

    Abstract: Systems and methods for providing remote assistance to a user are disclosed. A remote assistance system may communicate with a mobile device operated by the user and may manipulate devices configured on the mobile device, such as a camera, an illumination device, a projection device, or any other types of devices. Images may be captured with a camera of the mobile phone and transmitted by the mobile phone to the remote assistance system. A remote assistant may transmit images or other visual data to the mobile phone that are then overlaid upon images presented on the mobile phone. Various image manipulation and stabilization means and methods are disclosed, as well as various ways of obtaining and providing remote assistance.

    Abstract translation: 公开了向用户提供远程协助的系统和方法。 远程辅助系统可以与由用户操作的移动设备进行通信,并且可以操纵配置在移动设备上的设备,诸如照相机,照明设备,投影设备或任何其他类型的设备。 图像可以用移动电话的相机捕获,并由移动电话传输到远程辅助系统。 远程助理可以向移动电话传输图像或其他视觉数据,然后将其覆盖在移动电话上呈现的图像上。 公开了各种图像操纵和稳定装置和方法,以及获得和提供远程协助的各种方式。

    Call centers with image or video based priority
    577.
    发明授权
    Call centers with image or video based priority 有权
    呼叫中心以图像或视频为主

    公开(公告)号:US07792277B2

    公开(公告)日:2010-09-07

    申请号:US11485053

    申请日:2006-07-11

    Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.

    Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法,以增强诸如紧急呼叫的呼叫的处理。 在一个实现中,当使用具有图像/视频能力的通信设备对紧急响应中心(ERC)进行呼叫排队等待直到代理可用于处理呼叫时,可以通过以下方式从这样的呼叫者收集一个或多个图像或视频: 利用呼叫者的通信设备的图像/视频能力。 然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。 例如,与相同的紧急事件(例如交通事故)相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先于可用代理进行处理。 另外,也可以基于所收集的图像/视频对每个组的各个呼叫者进行优先排序,例如,可以首先调用最接近紧急事件的呼叫者。

    METHODS AND SYSTEMS FOR A SIGN LANGUAGE GRAPHICAL INTERPRETER
    578.
    发明申请
    METHODS AND SYSTEMS FOR A SIGN LANGUAGE GRAPHICAL INTERPRETER 有权
    一种符号语言图形解码器的方法和系统

    公开(公告)号:US20100223046A1

    公开(公告)日:2010-09-02

    申请号:US12780291

    申请日:2010-05-14

    Abstract: Systems and methods for displaying visual content to a user corresponding to sound captured at a user terminal are disclosed. After receiving over a network from a user terminal a request to convert sound into a visual content representing the sound, wherein the sound comprises one or more words, a translation server may retrieve text corresponding to the one or more words from a database. The translation server may then convert the text into one or more content phrases, wherein the content phrases represent the meaning of the one or more words, and convert each of the one or more content phrases into a new language. Finally, the translation server may send visual content to the user terminal representing the new language.

    Abstract translation: 公开了用于向用户显示对应于在用户终端处捕获的声音的用户的视觉内容的系统和方法。 在通过用户终端的网络接收到将声音转换成表示声音的视觉内容的请求之后,其中声音包括一个或多个单词,翻译服务器可以从数据库检索对应于一个或多个单词的文本。 翻译服务器然后可以将文本转换成一个或多个内容短语,其中内容短语表示一个或多个单词的含义,并将一个或多个内容短语中的每一个转换成新语言。 最后,翻译服务器可以向表示新语言的用户终端发送可视内容。

    RELAY DEVICE, TELEPHONE SYSTEM, RELAY PROGRAM PRODUCT, AND COMPUTER-READABLE RECORDING MEDIUM RECORDING RELAY PROGRAM
    579.
    发明申请
    RELAY DEVICE, TELEPHONE SYSTEM, RELAY PROGRAM PRODUCT, AND COMPUTER-READABLE RECORDING MEDIUM RECORDING RELAY PROGRAM 失效
    继电器,电话系统,继电器产品和电脑可读记录中继记录继电器程序

    公开(公告)号:US20100172489A1

    公开(公告)日:2010-07-08

    申请号:US12160878

    申请日:2007-01-15

    Inventor: Hiroyuki Kishida

    Abstract: A home gateway includes a WAN interface portion, a LAN interface portion and an analog interface portion, and a LAN controller, an analog controller and a central controller. The WAN interface portion communicates with an external telephone set. The LAN interface portion communicates with a plurality of telephone sets configuring an IP telephone system. The LAN controller and the analog controller control the LAN interface portion and the analog interface portion such that type information is transmitted to a destination telephone set. The central controller generates the type information in accordance with a type of information to be communicated to the external telephone set, based on the information received by the WAN interface portion. Thus, a user can readily determine which telephone set is to be used to receive a call when a plurality of telephone sets can receive a call from a calling party.

    Abstract translation: 家用网关包括WAN接口部分,LAN接口部分和模拟接口部分,以及LAN控制器,模拟控制器和中央控制器。 WAN接口部分与外部电话机通信。 LAN接口部分与配置IP电话系统的多个电话机进行通信。 LAN控制器和模拟控制器控制LAN接口部分和模拟接口部分,使得类型信息被发送到目的地电话机。 中央控制器基于由WAN接口部分接收的信息,根据要传送到外部电话机的信息的类型生成类型信息。 因此,当多个电话机可以接收来自主叫方的呼叫时,用户可以容易地确定要使用哪个电话机来接收呼叫。

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