公开(公告)号：US10863034B2

公开(公告)日：2020-12-08

申请号：US14810687

申请日：2015-07-28

Applicant: Vonage Business Inc.

Inventor： Itay Bianco ,  Brian Pante ,  Yuval Golan

IPC: H04M7/00 ,  H04M3/493 ,  H04L29/06

Abstract: A method and apparatus for processing IVR input in a call setup message are provided herein. The method includes receiving at an IVR system a call setup message including information associated with one or more data fields; parsing the information included in the call setup message; and directing the call based on the information included in the call setup message.

公开(公告)号：US20200153963A1

公开(公告)日：2020-05-14

申请号：US16745489

申请日：2020-01-17

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.

公开(公告)号：US10516850B2

公开(公告)日：2019-12-24

申请号：US14090505

申请日：2013-11-26

Applicant: Vonage Business Inc.

Inventor： Roni Salfati ,  Itay Bianco

IPC: H04N7/14 ,  H04N5/76 ,  H04N7/15

Abstract: Methods and apparatus for recalling and replaying content during a communications session are provided herein. In some embodiments, methods for replaying content during a communications session may comprise detecting a real-time communications session between two or more participant devices, storing content of the communications session transmitted between the two or more participant devices as the real-time communications session persists, receiving a control request from a first participant device of the two or more participants devices to replay a portion of the content; and transmitting the portion of the content to at least one of the participant devices as the real-time communications session persists.

公开(公告)号：US10277747B2

公开(公告)日：2019-04-30

申请号：US15169212

申请日：2016-05-31

Applicant: Vonage Business Inc.

Inventor： Tzahi Efrati ,  Thomas Arthur Murphy

IPC: H04M3/56 ,  H04M3/42 ,  H04W4/14 ,  G06Q10/10

Abstract: Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.

公开(公告)号：US10244007B2

公开(公告)日：2019-03-26

申请号：US15925063

申请日：2018-03-19

Applicant: Vonage Business Inc.

Inventor： Sushant Singh ,  Daniel Keil ,  Mark Loeser ,  Michael South ,  Pasquale Villani

IPC: H04L29/06

Abstract: A system and method for establishing a voice over Internet protocol link to a called party's mobile telephony device utilizes push notifications to activate a communications application on the called party's mobile telephony communications device. When a request to establish a voice over Internet protocol link to a mobile device is received by an incoming proxy server of a voice over Internet protocol service provider, the service provider causes a push notification to be sent to the mobile device. The called party can respond to the push notification in a manner that causes a communications application on the mobile device to be activated. Once the push notification has caused the communications application to activate, the communications application sends a special registration request to an outbound proxy server. The special registration request causes the outbound proxy server to initiate messaging that is ultimately delivered to an inbound proxy server, the messaging identifying the outbound proxy server with which the communications application has registered. The inbound proxy server can then communicate with the outbound proxy server to obtain information that allows a voice over Internet protocol link to be established with the called party's mobile telephony device.

公开(公告)号：US10225402B2

公开(公告)日：2019-03-05

申请号：US15352832

申请日：2016-11-16

Applicant: VONAGE BUSINESS INC.

Inventor： Baruch Sterman ,  Stephen Hudek ,  Bryan Stokes

IPC: H04M3/51 ,  H04L29/06 ,  H04M3/42 ,  H04M7/00

Abstract: In one of its aspects the technology disclosed herein concerns an Internet Protocol (IP) telephony communication system (20) comprising a location server (150(13)) and a call server (52). The location server (150(13)) is configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location. The location server (150(13)) is configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service (58). The call server (52) is configured to provide the emergency answering service (58) with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.

公开(公告)号：US10187529B2

公开(公告)日：2019-01-22

申请号：US15817422

申请日：2017-11-20

Applicant: VONAGE BUSINESS INC.

Inventor： Nehar Arora

IPC: H04L12/28 ,  H04M3/56 ,  H04L12/18 ,  H04M7/12 ,  H04J1/16

Abstract: Systems and methods performed by an IP telephony system allow a user to request that his IP telephony device be set into a conference calling mode for an indefinite period of time. When the user's IP telephony device is in the conference calling mode, all parties that attempt to call the user's IP telephony device are added to a conference bridge tied to the user's IP telephony device. All incoming calls are treated in this fashion until the user cancels the conference calling mode and returns to a normal calling mode.

公开(公告)号：US10140961B2

公开(公告)日：2018-11-27

申请号：US15358844

申请日：2016-11-22

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Tichauer ,  Reut Yedidim

IPC: G09G5/38 ,  G09G5/00 ,  G06F3/0346 ,  G06F1/16

Abstract: A system and method for controlling how images are displayed on a display screen of a portable computing device changes the orientation of the images on the display screen when the orientation of the portable computing device changes. The portable computing device is determined to have changed its orientation when it tilts beyond a reference angle that separates a first orientation from a second orientation. If the portable computing device is rapidly tilting back and forth across the reference angle, the value of the reference angle is changed to be either larger or smaller. This prevents the images from rapidly switching back and forth between two different display orientations on a display screen of the portable computing device.

公开(公告)号：US10135993B2

公开(公告)日：2018-11-20

申请号：US15168583

申请日：2016-05-31

Applicant: VONAGE BUSINESS INC.

Inventor： Natan Shaltiel ,  Yuval Golan

IPC: H04M3/42 ,  H04M3/56 ,  H04M1/60 ,  H04M3/22

Abstract: Methods and systems for facilitating a communication session receive a sound signal and determine at least one contributing source to the received sound signal from among a plurality of communication endpoints, wherein each respective communication endpoint of the plurality of communication endpoints is associated with a corresponding participant in the communication session and includes a microphone and loudspeaker. Based on a determination of multiple communication endpoints being co-located, one or more embodiments perform at least one of processing the received sound signal by selectively altering the received sound signal, or initiating an instruction to inhibit further contribution, to the sound signal, from at least one of the co-located multiple communication endpoints.

公开(公告)号：US20180063326A1

公开(公告)日：2018-03-01

申请号：US15245637

申请日：2016-08-24

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493 ,  H04M7/00 ,  H04L29/08

CPC classification number: H04M3/4936 ,  H04M3/527 ,  H04M2201/40 ,  H04M2203/2072

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.