Abstract:
Systems and methods for determining quality measures for communication paths that can be used to conduct telephony communications determine and record quality measures for each of a plurality of paths during different times of the day and different days of the week. This information is used to determine and record measures of how the quality of each path varies over predetermined periods of time. When it is necessary to select a path for the setup of a new telephony communication, information regarding the anticipated quality of different potential paths, and information regarding how that quality is expected to vary over the duration of the telephony communication are used to select a path for the telephony communication.
Abstract:
In one of its aspects the technology disclosed herein concerns an Internet Protocol (IP) telephony communication system (20) comprising a location server (150(13)) and a call server (52). The location server (150(13)) is configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location. The location server (150(13)) is configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service (58). The call server (52) is configured to provide the emergency answering service (58) with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.