公开(公告)号：US20200153963A1

公开(公告)日：2020-05-14

申请号：US16745489

申请日：2020-01-17

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.

公开(公告)号：US20180063326A1

公开(公告)日：2018-03-01

申请号：US15245637

申请日：2016-08-24

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493 ,  H04M7/00 ,  H04L29/08

CPC classification number: H04M3/4936 ,  H04M3/527 ,  H04M2201/40 ,  H04M2203/2072

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.

公开(公告)号：US10827065B2

公开(公告)日：2020-11-03

申请号：US16745489

申请日：2020-01-17

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493 ,  H04M3/527

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.

公开(公告)号：US10567579B2

公开(公告)日：2020-02-18

申请号：US15245637

申请日：2016-08-24

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.