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公开(公告)号：US11341422B2
公开(公告)日：2022-05-24
申请号：US16106680
申请日：2018-08-21
发明人： Bo Li , Zhongqiu Jiang , Yongmei Zeng , Pinpin Zhu
摘要： The present invention provides a multi-round questioning and answering method, a method for generating a multi-round questioning and answering system and a method for modifying a multi-round questioning and answering system. The multi-round questioning and answering method includes: acquisition initial request information, and matching the initial request information with a knowledge point in a knowledge base; if it is determined that the initial request information matches with a thematic question in a thematic knowledge point, triggering a root node of a multi-round questioning and answering flow module corresponding to the thematic knowledge point; and, performing, according to a first interaction node to which the multi-round questioning and answering flow module is proceeded currently, one or more knowledge points corresponding to the first interaction node stored in the knowledge base and user interaction information input by an interactive user, questioning and answering interaction with the interactive user.
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22.发明申请公开(公告)号：US20190295533A1
公开(公告)日：2019-09-26
申请号：US16414293
申请日：2019-05-16
发明人： Hui Wang , Shijing Yu , Pinpin Zhu
摘要： Embodiments of the present invention provide an intelligent interactive method and apparatus, a computer device and a computer readable storage medium, which solves problems that a deep intention of a user message cannot be analyzed in an intelligent interactive manner in the prior art and humanized interactive experiences cannot be provided. The intelligent interactive method includes: obtaining an emotion recognition result according to a user message, where the user message includes at least a user voice message; performing an intention analysis according to a text content of the user voice message to obtain corresponding basic intention information; and determining a corresponding interactive instruction according to the emotion recognition result and the basic intention information.
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公开(公告)号：US20190197181A1
公开(公告)日：2019-06-27
申请号：US16103104
申请日：2018-08-14
发明人： Bo LI , Zhongqiu JIANG , Yongmei ZENG , Pinpin ZHU
CPC分类号： G06F16/3329 , G06F9/466 , G06N5/02
摘要： According to a specific implementation manner that a questioning and answering system including a transaction node interacts with a user in the embodiments of the present invention, a quick call to an existing function or service can be realized, and by acquiring modification information for a set system component in the questioning and answering system, and correspondingly updating the questioning and answering system according to the modification information, the existing questioning and answering method based on a questioning and answering system, the existing method for generating the questioning and answering system, and the existing method for modifying the questioning and answering system are optimized, thereby improving efficiency and accuracy of questioning and answering, and improving generation efficiency and modification efficiency of the questioning and answering system.
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公开(公告)号：US20190019502A1
公开(公告)日：2019-01-17
申请号：US16136910
申请日：2018-09-20
发明人： Bo LI
CPC分类号： G10L15/02 , G10L15/04 , G10L15/1815 , G10L15/22 , G10L15/26 , G10L2015/223 , G10L2015/225 , H04M3/4936 , H04M2201/40 , H04M2203/551
摘要： A method for providing a voice feedback information to a user in a call is provided, including: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to according to the text information and multiple menu items of other party in the call, where the menu item to be jumped to is away from a present menu item by at least two levels; jumping to the identified menu item; where identifying the menu item to be jumped to includes: selecting a portion of menu items having a higher matching degree with the text information from the multiple menu items according to a predetermined information; identifying a menu item to be jumped to from the selected portion of menu items or a remaining portion of menu items.
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公开(公告)号：US20180357219A1
公开(公告)日：2018-12-13
申请号：US16004734
申请日：2018-06-11
发明人： Zhi Li , Pinpin Zhu
摘要： The present invention provides a method for generating a semantic expression for a standard question in a knowledge base. The knowledge base includes multiple standard questions, each standard question has multiple associated similar questions, and the method includes: for each standard question, obtaining multiple similar question segmentation results corresponding to the multiple similar questions of the standard question, where each similar question segmentation result includes word classes to which respective words in a corresponding similar question belong; for each standard question, selecting a phrase from an intersection of multiple similar question segmentation results of the standard question based on phrase occurrence frequencies, to form at least one semantic expression of the standard question, where each phrase includes a predetermined quantity of word classes; for all similar questions of all standard questions, performing standard question matching processing; for each semantic expression created for each standard question, determining whether the semantic expression is matched to at least one similar question of the standard question; and if yes, marking the semantic expression as a first state; or otherwise, marking the semantic expression as a second state; and deleting all semantic expressions in the second state.
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公开(公告)号：US20180157959A1
公开(公告)日：2018-06-07
申请号：US15390538
申请日：2016-12-26
发明人： Liting CAI , Pinpin ZHU
CPC分类号： G06N5/04 , G06F16/335 , G06F17/2785
摘要： Embodiments of the present invention provide an intelligent interaction method and an intelligent interaction system which are directed to resolve the problem that the conventional intelligent interaction methods are too simple and the interaction effect is not good since the response information is based on the acquired intention information only. The intelligent interaction method comprises: acquiring current request information from a user and user static information corresponding to the user; performing intention analysis on the current request information to acquire intention information corresponding to the current request information; acquiring interaction background information corresponding to the user static information; and acquiring response information according to the intention information and the interaction background information and sending the response information to the user.
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公开(公告)号：US20170201625A1
公开(公告)日：2017-07-13
申请号：US15470824
申请日：2017-03-27
发明人： Bo LI , Di CHEN , Pinpin ZHU
CPC分类号： H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
摘要： A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding second VXML control information based on a recognition result, and transmitting the second VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received second VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
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公开(公告)号：US20170193086A1
公开(公告)日：2017-07-06
申请号：US15390118
申请日：2016-12-23
发明人： Yongmei ZENG , Bo LI , Gongzhi YAO , Pinpin ZHU
CPC分类号： G06F17/2785 , G06F16/3344 , G06N5/04
摘要： The present disclosure includes a method for constructing an intelligent knowledge base. The method comprises: obtaining, via an intelligent-knowledge-base constructing device, a plurality of abstract semantic expressions, wherein each of the plurality of abstract semantic expressions comprises a semantic-lacking element; receiving an initial request message from a user; acquiring, via the intelligent-knowledge-base constructing device, one or more abstract semantic expressions corresponding to the initial request message by performing an abstract semantic recommending process on the initial request message based on the plurality of abstract semantic expressions; extracting, from the initial request message, an element corresponding to the semantic-lacking element of the one or more abstract semantic expressions; filling the extracted element into the semantic-lacking element to obtain one or more specific semantic expressions corresponding to the initial request message; and storing the initial request message and the one or more specific semantic expressions into the intelligent knowledge base.
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29.发明申请公开(公告)号：US20160330322A1
公开(公告)日：2016-11-10
申请号：US15145363
申请日：2016-05-03
发明人： Bo LI
CPC分类号： G10L15/02 , G10L15/04 , G10L15/1815 , G10L15/22 , G10L15/26 , G10L2015/223 , G10L2015/225 , H04M3/4936 , H04M2201/40 , H04M2203/551
摘要： A method applied to a computer equipment, for providing a voice feedback information to a user in a call is provided in the present invention, wherein the method includes: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to, according to the text information in conjunction with a plurality of menu items of other party in the call, wherein the menu item to be jumped to is away from a present menu item by at least two levels; and jumping to the identified menu item, and sending the voice feedback information that corresponds to the menu item and is to be provided to the user. The present disclosure can achieve free conversion in the plurality of menu items of other party in the call.
摘要翻译： 在本发明中提供了一种应用于计算机设备的用于在呼叫中向用户提供语音反馈信息的方法，其中所述方法包括：获取通过对所述用户的语音信息进行语音识别而获得的文本信息; 根据与所述呼叫中的另一方的多个菜单项相关联的文本信息，识别要跳转的菜单项，其中要跳转的菜单项远离当前菜单项至少两个级别; 并跳转到所识别的菜单项，并发送与菜单项相对应并将要提供给用户的语音反馈信息。 本公开可以在呼叫中的另一方的多个菜单项中实现自由转换。
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公开(公告)号：US11455472B2
公开(公告)日：2022-09-27
申请号：US16992284
申请日：2020-08-13
发明人： Hui Wang , Yuning Wang , Pinpin Zhu
IPC分类号： G06F40/30 , G06F40/103 , G06F40/205 , G06F40/289
摘要： The present disclosure relates to a method, device and computer readable storage medium for presenting an emotion. The method for presenting the emotion includes obtaining a first emotion presentation instruction, wherein the first emotion presentation instruction includes at least one first emotion presentation modality and at least one emotional style, and the at least one first emotion presentation modality includes a text emotion presentation modality; and presenting an emotion corresponding to one or more of the at least one emotional style according to each of the at least one first emotion presentation modality. The present disclosure can realize text-based multi-modal emotion presentation modes, and thus user experience can be improved.
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