公开(公告)号：US08098799B2

公开(公告)日：2012-01-17

申请号：US12243009

申请日：2008-10-01

Applicant: Gordon R. Brunson ,  Andrew Charles Zmolek

Inventor： Gordon R. Brunson ,  Andrew Charles Zmolek

IPC: H04M11/00

CPC classification number: H04L65/4015 ,  H04L29/06027 ,  H04L51/00 ,  H04L51/04 ,  H04L51/24 ,  H04L65/1069 ,  H04L65/1083 ,  H04L65/602 ,  H04L67/18 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/42365 ,  H04M3/42374 ,  H04M3/53333 ,  H04M3/537 ,  H04M7/006 ,  H04M2201/50 ,  H04M2203/652

Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address; (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party; (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

Abstract translation: 一种存在感知通信系统，包括被配置为执行以下操作中的至少一个的消息传送系统：（a）在订户的通信设备和消息收发系统之间的消息传递会话期间向用户的通信设备提供关于传入联系人的信息; （b）当接收到用户的通信设备可用的通知时，向用户的通信设备提供包含关于一个或多个消息的信息的文本消息; （c）向订户的通信设备提供与由消息系统接收的不同第一方的语音消息相关的文本消息; （d）响应于订户的通信设备请求与输入的电话号码和地址中的至少一个的连接，向用户的通信设备提供关于来自与至少一个的相关联的第二方的至少一个合格消息的通知 输入的电话号码和地址; （e）当订户和不同的第三方之间的联系正在进行时，向用户的通信设备提供相对于来自第三方的至少一个合格消息的信息; （f）将消息系统和联系方的通信设备之间的音频消息会话转换为基于图形用户界面的音频会话; 和（g）将音频消息会话转换成具有视频信道或音频和视频信道两者的会话。

公开(公告)号：US20120007945A1

公开(公告)日：2012-01-12

申请号：US13143126

申请日：2008-12-22

Applicant: Wei Sun

Inventor： Wei Sun

IPC: H04N7/14 ,  H04N11/00

CPC classification number: H04N7/148 ,  H04L65/1069 ,  H04L65/80 ,  H04M3/2236 ,  H04M2201/50 ,  H04N2007/145

Abstract: A self-adaptive adjustment method of video call service and a video mobile terminal are disclosed in the present invention, wherein the method includes: the video mobile terminal receiving parameter information representing the channel capacity of a cell to which the video mobile terminal belongs; and the video mobile terminal adjusting quality of a video call that is being performed or will be initiated by the video mobile terminal according to the parameter information received by the video mobile terminal. By the present invention, the video mobile terminal is enabled to accomplish utilization of the video call service to a maximum extent in a limited channel capacity of the cell, and the user experience is improved.

Abstract translation: 本发明公开了一种视频呼叫业务和视频移动终端的自适应调整方法，其特征在于，该方法包括：视频移动终端接收表示视频移动终端所属小区的信道容量的参数信息; 视频移动终端根据视频移动终端接收到的参数信息来调整正在执行或将由视频移动终端发起的视频呼叫的质量。 通过本发明，视频移动终端能够在小区的有限信道容量中最大限度地实现视频呼叫业务的利用，提高用户体验。

公开(公告)号：US08086172B2

公开(公告)日：2011-12-27

申请号：US12769903

申请日：2010-04-29

Applicant: Sonny R. Bettis ,  Ian M. Moraes ,  Jon S. Plotky ,  Philip L. Lowman ,  James H. Spencer

Inventor： Sonny R. Bettis ,  Ian M. Moraes ,  Jon S. Plotky ,  Philip L. Lowman ,  James H. Spencer

IPC: H04H60/09

CPC classification number: H04N7/147 ,  H04L47/10 ,  H04L47/38 ,  H04L51/063 ,  H04L51/066 ,  H04L51/38 ,  H04M3/493 ,  H04M3/5315 ,  H04M3/53333 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2203/2066 ,  H04M2203/4509 ,  H04N7/17318 ,  H04N19/40 ,  H04N21/234381 ,  H04N21/2368 ,  H04N21/2383 ,  H04N21/242 ,  H04N21/26216 ,  H04N21/2662 ,  H04N21/4341 ,  H04N21/6131 ,  H04N21/6581

Abstract: A telecommunications system that supports the provision of video messaging, yet maintains compatibility and operation with user equipment that is not capable of processing, receiving or rendering video content. Based on the type of user equipment, as well as user selected options, network configurations and status, and class-of-service characteristics, the telecommunications systems can revise the manner in which content is provided to the user equipment. Variations in the content provision include providing synchronized audio and video content, audio content only, video content only, video content with closed-captioning and closed-captioning only.

Abstract translation: 支持提供视频消息传送的电信系统，但是维护与不能处理，接收或呈现视频内容的用户设备的兼容性和操作。 基于用户设备的类型以及用户选择的选项，网络配置和状态以及服务等级特征，电信系统可以修改向用户设备提供内容的方式。 内容规定的变化包括提供同步的音频和视频内容，仅限音频内容，仅限视频内容，具有闭路字幕的视频内容和仅限隐藏字幕。

公开(公告)号：US20110305328A1

公开(公告)日：2011-12-15

申请号：US12815476

申请日：2010-06-15

Applicant: Jos+e,acu e+ee Luis CANTERO ESCOL+e,gra A+ee ,  Alex BISBE TOSAT

Inventor： Jos+e,acu e+ee Luis CANTERO ESCOL+e,gra A+ee ,  Alex BISBE TOSAT

IPC: H04M11/00 ,  G06F15/16 ,  G06F3/01

CPC classification number: H04L65/4015 ,  H04M3/5191 ,  H04M7/003 ,  H04M2201/50

Abstract: System comprising a server of webpages (2) containing a form which is accessible from a remote computer (52) by the user, a main server (1) and a number of contact centres (4) which have, at least, a telephone terminal (43), a computer (44) and a webcam (41) connected to a videoconferencing server (42), to link an agent to the user, and a PBX or secondary automatic private centre (3) connected to the main server (1) to establish a telephone connection between the user and the agent, and the main server (1) comprises routing means of the computer (44) and of the videoconferencing server (42) of the contact centre (4). The procedure consists in that, once the form has been filled out, the PBX carries out a call to the user, and if picked up, searches for the most appropriate contact centre, establishing a direct telephone communication, while the main server (1) creates a videoconference virtual room through which the unidirectional video transmission of the webcam (41) is routed exclusively for the user.

Abstract translation: 包括网页（2）的服务器的系统，其包含可由用户从远程计算机（52）访问的表单，主服务器（1）和多个联络中心（4），所述主服务器至少具有电话终端 （43），连接到视频会议服务器（42）的计算机（44）和网络摄像头（41），以将代理连接到用户以及连接到主服务器（1）的PBX或二次自动私人中心（3） ）以在用户和代理之间建立电话连接，并且主服务器（1）包括计算机（44）和联络中心（4）的视频会议服务器（42）的路由装置。 该过程包括：一旦表单填写完毕，集团电话就对用户进行呼叫，如果接收到的话，搜索最合适的联络中心，建立直接电话通信，而主服务器（1） 创建一个视频会议虚拟房间，网络摄像头（41）的单向视频传输通过该视频会议虚拟房间专门为用户路由。

公开(公告)号：US07961212B2

公开(公告)日：2011-06-14

申请号：US11503292

申请日：2006-08-14

Applicant: Brian R. Woodworth ,  Enrique Ruiz-Velasco ,  Shadman Zafar

Inventor： Brian R. Woodworth ,  Enrique Ruiz-Velasco ,  Shadman Zafar

IPC: H04N7/14

CPC classification number: H04N7/14 ,  H04L51/24 ,  H04M3/5315 ,  H04M3/537 ,  H04M2201/50

Abstract: Systems and methods provide a video messaging service for transmitting video messages between network terminals over a network. After a caller's video-messaging terminal receives a notification that a receiver failed to respond to a communication request, the caller's video-messaging terminal may enable the caller to record a video message and store it for viewing on-demand by a receiver's video-messaging terminal. After recording, the caller's video-messaging terminal transmits a stored message notification terminal to a network server which, in turn, transmits a stored message notification, including an identifier of the caller's video-messaging terminal, to the receiver. Based on the identifier, the receiver's video-messaging terminal may request access to the video message from the caller's video-messaging terminal. In response to the request, the caller's video-messaging terminal retrieves the video message from storage and provides it to the receiver's video-messaging terminal over the network.

Abstract translation: 系统和方法提供用于通过网络在网络终端之间传输视频消息的视频消息服务。 在呼叫者的视频消息终端接收到接收方未能响应通信请求的通知之后，呼叫者的视频消息收发终端可以使得呼叫者能够录制视频消息并通过接收者的视频消息 终奌站。 在记录之后，呼叫者的视频消息终端将存储的消息通知终端发送到网络服务器，网络服务器又将包括呼叫者的视频消息终端的标识符的存储的消息通知发送到接收者。 基于标识符，接收机的视频消息终端可以请求访问来自呼叫者的视频消息终端的视频消息。 响应于该请求，呼叫者的视频消息终端从存储器检索视频消息，并通过网络将其提供给接收者的视频消息终端。

公开(公告)号：USRE42210E1

公开(公告)日：2011-03-08

申请号：US12228650

申请日：2008-08-13

Applicant: Robert Osann, Jr.

Inventor： Robert Osann, Jr.

IPC: H04N7/14

CPC classification number: H04M1/656 ,  G06F3/1423 ,  G09G2370/02 ,  G09G2380/00 ,  H04L12/2854 ,  H04L65/1069 ,  H04L65/1083 ,  H04L65/607 ,  H04M1/7255 ,  H04M1/72555 ,  H04M3/42221 ,  H04M3/5315 ,  H04M2201/50 ,  H04M2203/253 ,  H04N7/147 ,  H04N7/155 ,  H04N21/231 ,  H04N21/41407 ,  H04N21/4788

Abstract: An enhanced communication and voicemail solution for mobile phones is described where still images and/or video clips are injected into the voice stream creating a “video-voice” call. When a receiving party is not available to take a video-voice call, this combined stream of voice and image information is stored at the mobile service provider in a manner similar to voice mail today. Then, stored video-voicemails may be retrieved at a later time by the receiving party. Also, realtime video-voice conversations may be recorded for later retrieval in order to document the conversation or because a party in the conversation is not able to view the images realtime.While the sending party may use a normal size mobile phone containing a miniature digital camera, the receiving party may view video-voicemail images on a variety of devices including a wireless mobile phone or PDA, or alternately a conventional PC connected to the World Wide Web.

Abstract translation: 描述了用于移动电话的增强的通信和语音邮件解决方案，其中将静止图像和/或视频剪辑注入到创建“视频语音”呼叫的语音流中。 当接收方不可用于进行视频语音呼叫时，该语音和图像信息的组合流以与语音邮件相似的方式存储在移动服务提供商处。 然后，接收方可以稍后检索存储的视频语音邮件。 此外，可以记录实时视频语音对话以供稍后检索以便记录对话，或者由于会话中的一方不能实时地查看图像。 当发送方可以使用包含微型数字照相机的普通尺寸的移动电话时，接收方可以在包括无线移动电话或PDA的各种设备或者连接到万维网的常规PC上查看视频语音邮件图像 。

公开(公告)号：US20110019803A1

公开(公告)日：2011-01-27

申请号：US12753545

申请日：2010-04-02

Applicant: Hui Huang

Inventor： Hui Huang

IPC: H04M3/08

CPC classification number: H04N7/147 ,  H04M3/42306 ,  H04M3/42365 ,  H04M2201/50

Abstract: A method for presenting a reason prompt for a video call failure includes: acquiring, by a network-side entity, a value of reason for a video call failure determined by an originating switch, with which a calling terminal is communicated; determining a reason prompt corresponding to the value of the reason for the video call failure; and presenting the reason prompt to the calling terminal. An embodiment of the present disclosure further provides a device for presenting a reason prompt for a video call failure and an originating switch apparatus. Reason prompts for video call failures can be updated dynamically at the network side, thereby guaranteeing the accuracy of reason prompts for video call failures presented to a calling subscriber, and improving the experience of the subscriber. Meanwhile, the operator can update a reason prompts for a video call failure in time, and the flexibility in operation at the operator side is enhanced.

Abstract translation: 用于呈现视频呼叫失败的原因提示的方法包括：由网络侧实体获取由发起交换机确定的视频呼叫失败的原因的值，主叫终端与其通信; 确定与视频通话失败原因的值对应的原因提示; 并向呼叫终端呈现原因提示。 本公开的实施例还提供了一种用于呈现视频呼叫失败的原因提示的设备和始发交换设备。 可以在网络侧动态地更新视频呼叫失败的原因提示，从而保证提供给主叫用户的视频呼叫失败的原因提示的准确性，并改善用户的体验。 同时，操作者可以及时更新视频呼叫失败的原因，并提高了操作者侧的操作灵活性。

公开(公告)号：US07853717B2

公开(公告)日：2010-12-14

申请号：US12331666

申请日：2008-12-10

Applicant: Yevgeniy Petrovykh

Inventor： Yevgeniy Petrovykh

IPC: G06F15/16

CPC classification number: H04L45/00 ,  G06Q10/107 ,  H04L45/306 ,  H04L45/308 ,  H04L51/14 ,  H04L51/26 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/148

Abstract: A pre-routing software system for treating incoming network events according to event importance prior to agent-level routing in a communication center network is disclosed. The system includes at least one network interface for receiving incoming events, a parsing engine for parsing electronic messages and documents, at least one communication interface for enabling communication with connected routing, queuing, and automated response systems, and a determination module for determining pre-treatment of received events. In preferred application, incoming network events are parsed according to a rules set and determination of pre-treatment is made for each event according to the rules set. In some embodiments, the system is used in conjunction with one or more virtual, priority-based queuing systems.

Abstract translation: 公开了一种用于在通信中心网络中的代理级别路由之前根据事件重要性来处理传入网络事件的预路由软件系统。 该系统包括用于接收传入事件的至少一个网络接口，用于解析电子消息和文档的解析引擎，用于实现与所连接的路由，排队和自动响应系统的通信的至少一个通信接口， 治疗收到的事件。 在优选应用中，根据规则集解析传入网络事件，并且根据规则集对每个事件进行预处理的确定。 在一些实施例中，系统与一个或多个虚拟的基于优先级的排队系统结合使用。

公开(公告)号：US20100189229A1

公开(公告)日：2010-07-29

申请号：US12160931

申请日：2008-06-20

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M1/64

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method (200, 400) for toggling voicemail class of service (CoS) including receiving a subscriber-initiated CoS change request (202, 402) at a billing system (109), wherein the CoS change request includes a request to change from a first CoS associated with a first voicemail system (VMS) (102, 104) to a second CoS associated with a second VMS (102, 104). The method (200, 400) further includes validating the CoS change request (204, 404) at the billing system (109), sending a CoS delete request (206, 406) to the first VMS (102, 104) to at least temporarily disable a first voicemail account, and sending a provisioning request (208, 408) to the second VMS (102, 104) to provision a second voicemail account. A system (100) for toggling voicemail CoS and a computer-readable medium (506) for toggling CoS from a mobile device (118).

Abstract translation: 一种用于切换语音邮件服务等级（CoS）的方法（200,400），包括在计费系统（109）处接收用户发起的CoS改变请求（202,402），其中所述CoS改变请求包括从 与第一语音邮件系统（VMS）（102,104）相关联的第一CoS到与第二VMS（102,104）相关联的第二CoS。 方法（200,400）还包括在计费系统（109）处验证CoS改变请求（204,404），向第一VMS（102,104）发送CoS删除请求（206,406）至少暂时 禁用第一语音邮件帐户，以及向第二VMS（102,104）发送供应请求（208,408）以设置第二语音邮件帐户。 一种用于切换语音邮件CoS的系统（100）和用于从移动设备（118）切换CoS的计算机可读介质（506）。

公开(公告)号：US20100172486A1

公开(公告)日：2010-07-08

申请号：US12724629

申请日：2010-03-16

Applicant: Alec Miloslavsky ,  Jason Goecke ,  Vladimir N. Deryugin ,  Dmitry A. Torba ,  Igor Neyman ,  Oleg Turovsky

Inventor： Alec Miloslavsky ,  Jason Goecke ,  Vladimir N. Deryugin ,  Dmitry A. Torba ,  Igor Neyman ,  Oleg Turovsky

IPC: H04M3/00

CPC classification number: H04Q3/62 ,  G06F11/10 ,  G06F11/1008 ,  G06F11/2215 ,  G06Q10/107 ,  G11B20/1833 ,  H04L29/06 ,  H04L51/066 ,  H04L51/12 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/0003 ,  H04M7/0006 ,  H04M7/0009 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13389 ,  Y10S370/901 ,  Y10S379/90

Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

Abstract translation: 具有用于服务客户端的多个代理的因特网协议网络电话呼叫中心还处理到呼叫中心的电子邮件地址，但不处理特定代理。 电子邮件服务器接收和路由电子邮件，并且包括路由器和存储有关代理的技能组信息的数据库。 路由器从电子邮件中提取信息，将提取的信息中的关键字与技能集中的关键字进行匹配，并将电子邮件路由到具有必要技能的适当代理人以响应电子邮件中的服务要求。