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公开(公告)号：US12088756B1
公开(公告)日：2024-09-10
申请号：US18130790
申请日：2023-04-04
Applicant: 8x8, Inc.
Inventor： Garth Judge , Zhishen Liu , Bryan R. Martin
CPC classification number: H04M3/02 , H04M1/247 , H04M3/42348 , H04M3/543 , H04M7/1285 , H04M2242/08
Abstract: Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from a data-communications server to the communication device, determined in response to receiving an incoming call for a communication device at the server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a call via a data network or in response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.
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公开(公告)号：US20180121150A1
公开(公告)日：2018-05-03
申请号：US15622445
申请日：2017-06-14
Applicant: Intel Corporation
Inventor： Xintian E. Lin , Lei Shao , Ulun Karacaoglu , Qinghua Li
CPC classification number: G06F3/1423 , G06F9/452 , G09G5/12 , G09G2370/022 , G09G2370/16 , H04M3/563 , H04M3/567 , H04M2203/256 , H04M2203/6072 , H04M2207/18 , H04M2242/08 , H04W4/33 , H04W4/38 , H04W4/80 , H04W8/005 , H04W12/06 , H04W76/14
Abstract: The disclosure relates to a method, apparatus and system to provide automated audio video conferencing in a conference room. In an exemplary embodiment, the disclosure relates to a mobile device having one or more processors and circuitry. The circuitry may execute a first logic, a second logic and a third logic. The first logic may be configured to receive instructions to connect the mobile device to a wireless equipment in a conference room. The second logic may be configured to obtain conference room information. The third logic may be configured to transmit a request to pair with a wireless equipment in the conference room. The third logic may be further configured to: receive information in a first communication mode that a code challenge will be issued, receive a code challenge in the second communication mode and pair the mobile device with the wireless equipment.
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公开(公告)号：US09930473B2
公开(公告)日：2018-03-27
申请号：US15268317
申请日：2016-09-16
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Praful Shah , Vladimir Shmunis
CPC classification number: H04W4/50 , H04M1/72525 , H04M1/72552 , H04M1/72563 , H04M3/42153 , H04M3/4234 , H04M2242/08 , H04M2250/66 , H04W84/105 , H04W84/16
Abstract: Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.
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公开(公告)号：US20160349960A1
公开(公告)日：2016-12-01
申请号：US14726510
申请日：2015-05-30
Inventor： Praphul Kumar , Ashish Thakkar , Leonid Vymenets , Herbert Ristock
IPC: G06F3/0481 , H04M1/725 , H04M3/51 , G06F3/0484 , G06F3/0486
CPC classification number: G06F3/04817 , H04M1/72522 , H04M3/5133 , H04M3/5141 , H04M3/5158 , H04M2201/42 , H04M2242/08
Abstract: A system for managing interactions includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: identify first and second interactions by a user device, each of the first and second interactions being configured to alternately occupy a first area of a display screen of the user device; display an icon on the first area, the icon representing the second interaction, wherein attributes of the icon correspond to attributes of the second interaction; and modify the attributes of the icon based on a status of the second interaction.
Abstract translation: 用于管理交互的系统包括：处理器; 存储器，其中所述存储器存储指令，所述指令在由所述处理器执行时使得所述处理器：由用户设备识别第一和第二交互，所述第一和第二交互中的每一个被配置为交替地占据显示器的第一区域 用户设备的屏幕; 在所述第一区域上显示图标，所述图标表示所述第二交互，其中所述图标的属性对应于所述第二交互的属性; 并且基于第二交互的状态来修改图标的属性。
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公开(公告)号：US20160044172A1
公开(公告)日：2016-02-11
申请号：US14859704
申请日：2015-09-21
Applicant: JPMorgan Chase Bank, N.A.
Inventor： Nitin Dhir , Richard H. Hogrogian , Robert Thomas O'Reilly, JR. , Ravi Kappagantu
CPC classification number: H04M3/5231 , H04M3/4211 , H04M3/42195 , H04M3/5166 , H04M3/5183 , H04M3/5191 , H04M2242/00 , H04M2242/08
Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back: option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.
Abstract translation: 公开了一种用于提供回叫选项的系统和方法。 所述方法包括：在呼叫路由系统中接收呼叫，至少部分地基于所述至少一个呼叫，为呼叫者提供至少一个呼叫选择以接收回叫，重新分配所述呼叫路由系统中的资源 -back：选项，并根据该至少一个回叫选项呼叫呼叫者。 呼叫方可以指定一个特定的时间，一个相对时间或一个优先回叫的时间范围。 呼叫者还可以结合时间偏好来指定一个或多个电话号码。 回叫可以由语音应答单元（VRU）发起，并且可以向响应于回叫的客户呈现附加的回拨选项。
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Patent Agency Ranking
公开(公告)号：US20230410801A1
公开(公告)日：2023-12-21
申请号：US18208367
申请日：2023-06-12
Applicant: LIVEPERSON, INC.
Inventor： Amit Mishra
CPC classification number: G10L15/22 , H04M3/58 , H04M3/5166 , H04M3/5175 , H04M3/42221 , G06F9/451 , G10L15/063 , G10L15/30 , H04M2201/405 , H04M2242/08 , G10L2015/0635 , G10L15/18
Abstract: The present disclosure relates generally to systems, methods, instructions, and other aspects describing automated transcription and associated script generation. In one aspect, a method includes facilitating a voice bot segment of a two-way communication session, where the voice bot segment is between a customer device and a non-human bot agent, and transfer of the session to a human agent device as part of a human voice segment of the two-way communication session, wherein the transfer occurs following a failure of the non-human bot agent to resolve a customer issue. Accessing survey data describing the two-way communication session, wherein the survey data is associated with successful resolution of the customer issue and automatically processing transcript data from the two-way communication with the survey data to identify language data from the transcript associated with resolution of the customer issue. The non-human bot agent is then dynamically updated using the language data.
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公开(公告)号：US20230403353A1
公开(公告)日：2023-12-14
申请号：US18455602
申请日：2023-08-24
Applicant: Capital One Services, LLC
Inventor： Asher SMITH-ROSE , Tyler MAIMAN , Lin Ni Lisa CHENG , Salik SHAH
IPC: H04M1/57 , H04M1/72469 , H04M3/436 , H04M3/42
CPC classification number: H04M1/575 , H04M1/72469 , H04M3/436 , H04M3/42059 , H04M2203/558 , H04M2242/08
Abstract: Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.
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公开(公告)号：US09872326B2
公开(公告)日：2018-01-16
申请号：US15429856
申请日：2017-02-10
Applicant: Samsung Electronics Co., Ltd.
Inventor： Dong Jin Eun , Yeo Jun Yoon , Seong Hoon Kang
IPC: H04B7/00 , H04W76/02 , H04M1/725 , H04W4/20 , G06F3/0481 , G06F3/0482 , H04W84/18
CPC classification number: H04W76/14 , G06F3/04817 , G06F3/0482 , H04M1/7253 , H04M2242/08 , H04M2250/22 , H04M2250/64 , H04W4/21 , H04W84/18
Abstract: Methods and terminals for sharing content are described. In one method, an application is activated, upon detection of an event for executing the application, on a terminal, and an application screen having at least one content is displayed. Upon detecting a touch input for selecting, at least one content is selected. Upon detecting a touch input on a transmission button on the application screen, the selected at least one content is transmitted to an external terminal. In another method, an application screen having at least one icon for executing function is displayed; a touch input for selecting an icon associated with content to be received from an external terminal is detected; at least one identifier broadcast by the external terminal is displayed; and at least one content is received from the external terminal corresponding to the selected identifier, upon detection of a touch input for selecting at least one identifier.
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公开(公告)号：US20170156170A1
公开(公告)日：2017-06-01
申请号：US15429856
申请日：2017-02-10
Applicant: Samsung Electronics Co., Ltd.
Inventor： Dong Jin EUN , Yeo Jun YOON , Seong Hoon KANG
IPC: H04W76/02 , G06F3/0481 , G06F3/0482 , H04M1/725
CPC classification number: H04W76/14 , G06F3/04817 , G06F3/0482 , H04M1/7253 , H04M2242/08 , H04M2250/22 , H04M2250/64 , H04W4/21 , H04W84/18
Abstract: Methods and terminals for sharing content are described. In one method, an application is activated, upon detection of an event for executing the application, on a terminal, and an application screen having at least one content is displayed. Upon detecting a touch input for selecting, at least one content is selected. Upon detecting a touch input on a transmission button on the application screen, the selected at least one content is transmitted to an external terminal. In another method, an application screen having at least one icon for executing function is displayed; a touch input for selecting an icon associated with content to be received from an external terminal is detected; at least one identifier broadcast by the external terminal is displayed; and at least one content is received from the external terminal corresponding to the selected identifier, upon detection of a touch input for selecting at least one identifier.
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公开(公告)号：US20160316056A1
公开(公告)日：2016-10-27
申请号：US15010063
申请日：2016-01-29
Applicant: Reza RAJI , Demetri ARGYROPOULOS , Ron FERNANDEZ
Inventor： Reza RAJI , Demetri ARGYROPOULOS , Ron FERNANDEZ
CPC classification number: H04M3/42357 , H04L51/24 , H04L51/38 , H04M3/42374 , H04M11/00 , H04M2203/2072 , H04M2203/351 , H04M2203/558 , H04M2242/08 , H04W4/14
Abstract: Embodiments include a client device configured for telephone communications and including an application or software that configures the client device to, in response to receiving an input to initiate a telephone call to a selected contact, receive data of the selected contact. The client device determines a current time of the selected contact based on a location corresponding to the selected contact, and determine from the data of the selected contact and the current time an appropriate time to call the selected contact. A display generated at the client device includes a message comprising message data representative of the appropriate time to call the selected contact.
Abstract translation: 实施例包括配置用于电话通信的客户端设备，并且包括配置客户端设备的应用或软件，响应于接收到对所选择的联系人的电话呼叫的输入，接收所选择的联系人的数据。 客户端设备基于与所选择的联系人相对应的位置来确定所选择的联系人的当前时间，并且根据所选择的联系人的数据和当前时间确定呼叫所选择的联系人的适当时间。 在客户端设备处生成的显示器包括消息，该消息包括表示呼叫所选择的联系人的适当时间的消息数据。
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