公开(公告)号：US20170243250A1

公开(公告)日：2017-08-24

申请号：US15157459

申请日：2016-05-18

申请人： Gerard Carolan ,  Triona Mullane

发明人： Gerard Carolan ,  Triona Mullane

IPC分类号： G06Q30/02 ,  H04M3/42 ,  H04M3/487 ,  H04W8/18

CPC分类号： G06Q30/0267 ,  G06Q30/0269 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/4878 ,  H04M2201/18 ,  H04M2203/351 ,  H04W8/18

摘要： Methods, systems, and devices for displaying advertisements on mobile telephone devices at the end of a call to a pre-designated number are disclosed. In aspect a computerized method comprises determining that a telephone call has been initiated between a mobile telephone device and a second telephone device, determining that the telephone number matches a campaign telephone number stored on the mobile telephone device, determining a media object to display based on the telephone number, downloading the media object on the mobile telephone device, determining that the telephone call has ended, and displaying the media object on the mobile telephone device after the telephone call has ended.

公开(公告)号：US08243907B1

公开(公告)日：2012-08-14

申请号：US12265410

申请日：2008-11-05

申请人： Michael A. Gailloux ,  Kenneth Samson

发明人： Michael A. Gailloux ,  Kenneth Samson

IPC分类号： H04M3/42 ,  H04M15/00 ,  H04M11/00

CPC分类号： H04M3/38 ,  H04M1/72522 ,  H04M3/51 ,  H04M15/58 ,  H04M2203/351 ,  H04M2250/56 ,  H04W4/90

摘要： A system is provided for handset customer care. The system includes a handset, which includes a processor, a display, a dialer component, and a care component. The dialer component, when executed by the processor, intercepts a connection request associated with an entered number, and determines whether the entered number is associated with a specified service. The care component, when executed by the processor, provides service options to the display in response to a determination that the entered number is associated with the specified service. The care component also receives selection of at least one of the service options, and communicates with a server based on the selection. The handset connects to the entered number in response to a determination that the entered number is not associated with the specified service.

摘要翻译： 提供了一个用于手机客户关怀的系统。 该系统包括手机，其包括处理器，显示器，拨号器部件和护理部件。 拨号器组件在由处理器执行时截取与输入的号码相关联的连接请求，并确定输入的号码是否与指定的服务相关联。 护理部件在由处理器执行时，响应于确定输入的号码与指定的服务相关联而向显示器提供服务选项。 护理部件还接收至少一个服务选项的选择，并且基于选择与服务器进行通信。 响应于确定输入的号码不与指定的服务相关联，手机连接到输入的号码。

公开(公告)号：US11818292B1

公开(公告)日：2023-11-14

申请号：US15430671

申请日：2017-02-13

申请人： West Corporation

发明人： Andrew Bird ,  Jil M. Fisher ,  David Stirk ,  Craig A. Webster

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04L12/66 ,  H04M3/51 ,  H04M3/42 ,  G06Q30/02 ,  H04M1/7243 ,  G06Q30/016

CPC分类号： H04M3/5191 ,  G06Q30/0281 ,  H04M1/7243 ,  H04M3/42068 ,  H04M3/5166 ,  G06Q30/016 ,  H04M2203/351 ,  H04M2203/6081

摘要： Processing customer communications may include receiving a communication from a customer device via a first communication medium, designating the communication as an active communication, receiving a display selection to receive content during the active communication status and designating a current customer status, parsing the current customer status to identify a current condition, assigning an agent to the customer record based on the current condition, retrieving at least one pre-recorded content file associated with the assigned agent and the current customer condition, and forwarding the pre-recorded content file to the customer device via a second communication medium different from the first communication medium.

公开(公告)号：US11722600B1

公开(公告)日：2023-08-08

申请号：US17080402

申请日：2020-10-26

申请人： United Services Automobile Association (“USAA”)

发明人： John R. Harris

IPC分类号： H04M3/51 ,  H04M3/38 ,  H04W12/06 ,  H04M3/42 ,  H04W8/18 ,  H04M3/493 ,  H04W80/12 ,  H04M3/436

CPC分类号： H04M3/5166 ,  H04M3/382 ,  H04M3/42068 ,  H04M3/4365 ,  H04M3/493 ,  H04M3/5158 ,  H04W8/18 ,  H04W12/06 ,  H04W80/12 ,  H04M2203/351 ,  H04M2203/551 ,  H04M2203/556

摘要： A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

公开(公告)号：US11831805B2

公开(公告)日：2023-11-28

申请号：US17603525

申请日：2020-04-15

申请人： Rajesh Kishanrao Chavan

发明人： Rajesh Kishanrao Chavan

IPC分类号： H04M3/436 ,  H04L65/1069 ,  H04W4/16

CPC分类号： H04M3/4365 ,  H04L65/1069 ,  H04W4/16 ,  H04M2203/2038 ,  H04M2203/351

摘要： Systems and methods are described for transmitting and receiving a multimedia content to and fro between a caller mobile device and a callee mobile device in which the multimedia content is from the device of the users involved during ring time of a voice call, streaming live and in real time, and not from any third party multimedia storage server. An aspect of the present disclosure also states that the callee can also reply to the caller by transmitting multimedia content to the caller during the ring time of the voice call, streaming live and in real time.

公开(公告)号：US09866684B2

公开(公告)日：2018-01-09

申请号：US14623057

申请日：2015-02-16

申请人： Microsoft Technology Licensing, LLC

发明人： Jason Eilts ,  Alvin Chardon ,  Ben Greenier

IPC分类号： H04M3/42 ,  H04W4/16 ,  H04M1/57 ,  H04M1/725

CPC分类号： H04M3/42042 ,  H04M1/575 ,  H04M1/72519 ,  H04M1/72566 ,  H04M1/72569 ,  H04M3/42093 ,  H04M7/0036 ,  H04M2203/351 ,  H04M2203/352 ,  H04M2250/10 ,  H04M2250/12 ,  H04W4/16 ,  Y02B70/30 ,  Y02D70/00 ,  Y02D70/142 ,  Y02D70/144 ,  Y02D70/164 ,  Y02D70/26

摘要： A process for real-time data exchange allows for sharing data, including metadata such as user data and phone data, between multiple handsets so that handsets may automatically display such data upon initiation or establishment of a telephone call, and in some arrangements throughout the life of the call. In this way, the need for subsequent data transmissions is reduced or eliminated, making bandwidth usage more efficient and conserving battery power.

公开(公告)号：US20160316056A1

公开(公告)日：2016-10-27

申请号：US15010063

申请日：2016-01-29

申请人： Reza RAJI ,  Demetri ARGYROPOULOS ,  Ron FERNANDEZ

发明人： Reza RAJI ,  Demetri ARGYROPOULOS ,  Ron FERNANDEZ

IPC分类号： H04M3/42 ,  H04L12/58 ,  H04W4/14

CPC分类号： H04M3/42357 ,  H04L51/24 ,  H04L51/38 ,  H04M3/42374 ,  H04M11/00 ,  H04M2203/2072 ,  H04M2203/351 ,  H04M2203/558 ,  H04M2242/08 ,  H04W4/14

摘要： Embodiments include a client device configured for telephone communications and including an application or software that configures the client device to, in response to receiving an input to initiate a telephone call to a selected contact, receive data of the selected contact. The client device determines a current time of the selected contact based on a location corresponding to the selected contact, and determine from the data of the selected contact and the current time an appropriate time to call the selected contact. A display generated at the client device includes a message comprising message data representative of the appropriate time to call the selected contact.

摘要翻译： 实施例包括配置用于电话通信的客户端设备，并且包括配置客户端设备的应用或软件，响应于接收到对所选择的联系人的电话呼叫的输入，接收所选择的联系人的数据。 客户端设备基于与所选择的联系人相对应的位置来确定所选择的联系人的当前时间，并且根据所选择的联系人的数据和当前时间确定呼叫所选择的联系人的适当时间。 在客户端设备处生成的显示器包括消息，该消息包括表示呼叫所选择的联系人的适当时间的消息数据。

公开(公告)号：US08666037B2

公开(公告)日：2014-03-04

申请号：US13282629

申请日：2011-10-27

申请人： Paul M. Schwartz

发明人： Paul M. Schwartz

IPC分类号： H04M1/64 ,  H04M3/42

CPC分类号： H04M3/02 ,  H04M3/42017 ,  H04M3/4878 ,  H04M2201/38 ,  H04M2203/351 ,  H04M2203/353 ,  H04M2207/12

摘要： An alert method and system permits an alert to be provided to a subscriber. Such visual alerts may comprise icons or graphical advertising units that may be navigated by the subscriber to trigger and initiate corresponding and dynamically updatable communications and communication links.

摘要翻译： 警报方法和系统允许向订户提供警报。 这样的视觉警报可以包括图标或图形广告单元，其可由用户导航以触发并发起相应和动态可更新的通信和通信链路。

公开(公告)号：US12132864B1

公开(公告)日：2024-10-29

申请号：US18215390

申请日：2023-06-28

申请人： United Services Automobile Association (“USAA”)

发明人： John R. Harris

IPC分类号： H04W12/06 ,  H04M3/38 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04W8/18 ,  H04W80/12

CPC分类号： H04M3/5166 ,  H04M3/382 ,  H04M3/42068 ,  H04M3/4365 ,  H04M3/493 ,  H04M3/5158 ,  H04W8/18 ,  H04W12/06 ,  H04W80/12 ,  H04M2203/351 ,  H04M2203/551 ,  H04M2203/556

摘要： A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

公开(公告)号：US20240179244A1

公开(公告)日：2024-05-30

申请号：US18538833

申请日：2023-12-13

申请人： Value-Added Communications, Inc.

发明人： Serge SEYFETDINOV

IPC分类号： H04M3/527 ,  H04L51/23 ,  H04L67/02 ,  H04L67/306 ,  H04M3/38 ,  H04M3/42 ,  H04M3/533

CPC分类号： H04M3/527 ,  H04L51/23 ,  H04L67/02 ,  H04L67/306 ,  H04M3/42 ,  H04M3/53366 ,  H04M3/382 ,  H04M2201/12 ,  H04M2201/39 ,  H04M2203/351 ,  H04M2203/6054 ,  H04M2203/6072 ,  H04M2203/651

摘要： Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.