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公开(公告)号：US20230088287A1
公开(公告)日：2023-03-23
申请号：US17478130
申请日：2021-09-17
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Andrew Short , Pranav Parekh
Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.
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公开(公告)号：US20230034124A1
公开(公告)日：2023-02-02
申请号：US17387005
申请日：2021-07-28
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II
Abstract: Methods, apparatuses, and computer program products are described. A method may include generating a parent data object that may include child data objects. The method may include receiving a metric suggestion object configuration that identifies a selection of data from a set of child data objects of the child data objects. The method may include generating a metric suggestion object associated with the parent data object based on the metric suggestion object configuration. The method may include analyzing, with the metric suggestion object, the set of child data objects. The method may include suggesting a metric and a metric range based on the analyzing, and the metric and the metric range may be associated with the set of child data objects.
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公开(公告)号：US20230096084A1
公开(公告)日：2023-03-30
申请号：US17478222
申请日：2021-09-17
Applicant: salesforce.com, inc.
Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein interaction with a communication process flow from a communication platform. The communication process flow management platform may receive, from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. The communication process flow management platform may authenticate the request and perform the action that changes the schedule associated with the electronic communications.
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公开(公告)号：US20230091930A1
公开(公告)日：2023-03-23
申请号：US17584985
申请日：2022-01-26
Applicant: salesforce.com, inc
Inventor： Aaron Popelka , William Robert Jennings, II , Andrew Short , Pranav Parekh
Abstract: Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.
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公开(公告)号：US20230090607A1
公开(公告)日：2023-03-23
申请号：US17478102
申请日：2021-09-17
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Pranav Parekh , Roy Raviv
IPC: H04L29/08 , G06F16/2455 , G06F16/248
Abstract: A method that includes receiving a first request for a data object associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The first request may include a set of querying parameters and a set of triggering parameters. The method may further include querying, based on the set of querying parameters, a communication process flow management service for data associated with the communication process flow. The method may further include generating, based on the querying, the data object that includes the data associated with the communication process flow. The method may further include transmitting, to a communication platform in accordance with the set of triggering parameters, a second request that comprises the data object. The second request may cause posting of an entry of the data object into a communication channel of the communication platform.
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Patent Agency Ranking
公开(公告)号：US11321365B1
公开(公告)日：2022-05-03
申请号：US17156213
申请日：2021-01-22
Applicant: salesforce.com, inc.
Inventor： Vineeth Anand Nair , Ashok Shivarudraiah , Lakshmi Srinivas Parimi , Matthew Westover , Jamin Hall , Sarah Flamion , Aaron Popelka , David Kriebel , Narender Ramasahayam , Mitchell Loudenbeck , Praveen Savur , Sumit Garg , Kasia Fichtner
IPC: G06F16/00 , G06F16/28 , G06F3/0482
Abstract: A method for data processing includes identifying, for communication of a content object, a segment of entities including entities of a first entity class of a plurality of entity classes defined by a data model that is configured for a tenant of a multi-tenant system, where the data model defines relationships between entity classes of the plurality of entity classes. The method may further include activating for selection at a user interface at least one second entity class that is related to the first entity class based on the relationships and identifying a set of additional entities of the second entity class from the remaining entities that are related to the segment of entities as defined by the data model. The method may include transmitting to a content communication system an indication of the plurality of entity identifiers corresponding to a modified segment of entities that includes the additional entities.
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公开(公告)号：US20220121690A1
公开(公告)日：2022-04-21
申请号：US17156213
申请日：2021-01-22
Applicant: salesforce.com, inc.
Inventor： Vineeth Anand Nair , Ashok Shivarudraiah , Lakshmi Srinivas Parimi , Matthew Westover , Jamin Hall , Sarah Flamion , Aaron Popelka , David Kriebel , Narender Ramasahayam , Mitchell Loudenbeck , Praveen Savur , Sumit Garg , Kasia Fichtner
IPC: G06F16/28 , G06F3/0482
Abstract: A method for data processing includes identifying, for communication of a content object, a segment of entities including entities of a first entity class of a plurality of entity classes defined by a data model that is configured for a tenant of a multi-tenant system, where the data model defines relationships between entity classes of the plurality of entity classes. The method may further include activating for selection at a user interface at least one second entity class that is related to the first entity class based on the relationships and identifying a set of additional entities of the second entity class from the remaining entities that are related to the segment of entities as defined by the data model. The method may include transmitting to a content communication system an indication of the plurality of entity identifiers corresponding to a modified segment of entities that includes the additional entities.
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公开(公告)号：US20210150551A1
公开(公告)日：2021-05-20
申请号：US16821068
申请日：2020-03-17
Applicant: Salesforce.com, inc.
Inventor： Vineeth Anand Nair , Aaron Popelka , Sridhar Prathivadi , Jason Day , Gabrielle Tao , Sarah Flamion , Ashok Shivarudraiah
IPC: G06Q30/02 , G06F21/62 , G06F16/9536
Abstract: Methods, systems, and devices supporting creating and publishing user segments across data accessing units are described. In some database systems, data for a tenant is stored across multiple siloed data accessing units (e.g., data structures that may not share particular data objects). To efficiently grant users in multiple data accessing units access to a user segment, the system may implement activation targets. For a segment of user identifiers, a user may input a set of data accessing units for an activation target, and a server may create the activation target. The user may indicate to publish the segment to the activation target. The server may store the segment of user identifiers (e.g., along with indicated attributes, contact points, or both) at the database system such that the segment is accessible to tenant users of the data accessing units specified in the activation target, but is inaccessible to other users.
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公开(公告)号：US11695727B1
公开(公告)日：2023-07-04
申请号：US17649032
申请日：2022-01-26
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Andrew Short
CPC classification number: H04L51/56 , G06F16/27 , H04L51/066 , H04L51/10 , H04L51/52 , H04L67/02 , H04L69/24 , H04L63/102
Abstract: A method for data processing that includes receiving, from a service that manages communications between a communication process flow management service and a communication platform, a request indicating metadata from the communication platform, information associated with a tenant of a multi-tenant system, a user identifier, or a combination thereof. The method may further include performing, based on the request, one or more actions on a communication process flow that controls electronic communications between the tenant and a set of users corresponding to the tenant. The method may further include generating a data object related to the communication process flow based on performing the one or more actions. The method may further include transmitting, to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.
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公开(公告)号：US20230088960A1
公开(公告)日：2023-03-23
申请号：US17478258
申请日：2021-09-17
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Pranavkumar Janakbhai Parekh , Xiuchai Xu , Sullivan McIntyre
IPC: H04L12/26
Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.
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