公开(公告)号：US20230096084A1

公开(公告)日：2023-03-30

申请号：US17478222

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Andrew Short ,  Pranavkumar Janakbhai Parekh

IPC: G06F9/48 ,  H04L29/06

Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein interaction with a communication process flow from a communication platform. The communication process flow management platform may receive, from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. The communication process flow management platform may authenticate the request and perform the action that changes the schedule associated with the electronic communications.

公开(公告)号：USD988351S1

公开(公告)日：2023-06-06

申请号：US29744805

申请日：2020-07-31

Applicant: salesforce.com, inc.

Designer： Scott Pitkin ,  Pranavkumar Janakbhai Parekh ,  Alicia Greer ,  Robert Everetts ,  Brian Brinegar ,  Andrew Short ,  James MacManus

Abstract: FIG. 1 is a front view of a display screen or a portion thereof with graphical user interface showing a first image of the claimed design;
FIG. 2 is a second image thereof; and,
FIG. 3 is a third image thereof.
The outermost broken lines in FIGS. 1-3 show a display screen or a portion thereof and form no part of the claimed design.
The other broken lines in FIGS. 1-3 show portions of the animated graphical user interface that form no part of the claimed design.
The appearance of the animated image sequentially transitions between the images shown FIGS. 1-3. The process or period in which one image transitions to another image forms no part of the claimed design.

公开(公告)号：USD988336S1

公开(公告)日：2023-06-06

申请号：US29744806

申请日：2020-07-31

Applicant: salesforce.com, inc.

Designer： Scott Pitkin ,  Pranavkumar Janakbhai Parekh ,  Alicia Greer ,  Robert Everetts ,  Brian Brinegar ,  Andrew Short ,  James MacManus

Abstract: A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.
FIG. 1 is a front view of a display screen or a portion thereof with graphical user interface showing a first image of the claimed design;
FIG. 2 is a second image thereof;
FIG. 3 is a third image thereof; and,
FIG. 4 is a fourth image thereof.
The outermost broken lines in FIGS. 1-4 show a display screen or a portion thereof and form no part of the claimed design.
The other broken lines in FIGS. 1-4 show portions of the animated graphical user interface that form no part of the claimed design.
The appearance of the animated linage sequentially transitions between the images shown to FIGS. 1-4. The process or period in which one image transitions to another image forms no part of the claimed design.

公开(公告)号：US20230088960A1

公开(公告)日：2023-03-23

申请号：US17478258

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Pranavkumar Janakbhai Parekh ,  Xiuchai Xu ,  Sullivan McIntyre

IPC: H04L12/26

Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.

公开(公告)号：US20220035883A1

公开(公告)日：2022-02-03

申请号：US17162346

申请日：2021-01-29

Applicant: salesforce.com, inc.

Inventor： Scott Pitkin ,  Pranavkumar Janakbhai Parekh ,  Brian Brinegar ,  Justin Prather ,  Matthew Zelenak ,  Craig Whynot ,  Ashwin Lulla ,  Alicia Greer ,  Rob Everetts ,  James MacManus ,  Andrew Short

IPC: G06F16/9538 ,  G06F16/9537 ,  G06F16/9535 ,  G06F3/0484

Abstract: Methods, computer readable media, and devices for management of a user journey through predefined communications activities are presented. A method may include obtaining a contact identifier for one or more contacts, determining a journey for a contact corresponding to the contact identifier, determining a contact status for the contact, displaying a visual depiction of the journey and a visual depiction of the contact status for the contact, receiving an indication of a contact journey modification, generating an updated contact status, and displaying an updated visual depiction of the journey and the updated contact status for the contact.