公开(公告)号：US20220035883A1

公开(公告)日：2022-02-03

申请号：US17162346

申请日：2021-01-29

Applicant: salesforce.com, inc.

Inventor： Scott Pitkin ,  Pranavkumar Janakbhai Parekh ,  Brian Brinegar ,  Justin Prather ,  Matthew Zelenak ,  Craig Whynot ,  Ashwin Lulla ,  Alicia Greer ,  Rob Everetts ,  James MacManus ,  Andrew Short

IPC: G06F16/9538 ,  G06F16/9537 ,  G06F16/9535 ,  G06F3/0484

Abstract: Methods, computer readable media, and devices for management of a user journey through predefined communications activities are presented. A method may include obtaining a contact identifier for one or more contacts, determining a journey for a contact corresponding to the contact identifier, determining a contact status for the contact, displaying a visual depiction of the journey and a visual depiction of the contact status for the contact, receiving an indication of a contact journey modification, generating an updated contact status, and displaying an updated visual depiction of the journey and the updated contact status for the contact.