公开(公告)号：US20230088960A1

公开(公告)日：2023-03-23

申请号：US17478258

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Pranavkumar Janakbhai Parekh ,  Xiuchai Xu ,  Sullivan McIntyre

IPC: H04L12/26

Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.

公开(公告)号：US11606272B1

公开(公告)日：2023-03-14

申请号：US17478258

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron M. Popelka ,  William Robert Jennings, II ,  Pranav Parekh ,  Xiuchai Xu ,  Sullivan McIntyre

IPC: G06F11/34 ,  G06F11/07 ,  G06F11/32 ,  G06F9/50 ,  H04L43/062 ,  H04L43/0811 ,  H04L43/067

Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.

公开(公告)号：USD960196S1

公开(公告)日：2022-08-09

申请号：US29768583

申请日：2021-01-29

Applicant: salesforce.com, inc.

Designer： Denise Nicole Francis ,  Zachary Lee McNulty ,  Xiuchai Xu

公开(公告)号：USD957457S1

公开(公告)日：2022-07-12

申请号：US29768573

申请日：2021-01-29

Applicant: salesforce.com, inc.

Designer： Xiuchai Xu