公开(公告)号：US20230090607A1

公开(公告)日：2023-03-23

申请号：US17478102

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Pranav Parekh ,  Roy Raviv

IPC: H04L29/08 ,  G06F16/2455 ,  G06F16/248

Abstract: A method that includes receiving a first request for a data object associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The first request may include a set of querying parameters and a set of triggering parameters. The method may further include querying, based on the set of querying parameters, a communication process flow management service for data associated with the communication process flow. The method may further include generating, based on the querying, the data object that includes the data associated with the communication process flow. The method may further include transmitting, to a communication platform in accordance with the set of triggering parameters, a second request that comprises the data object. The second request may cause posting of an entry of the data object into a communication channel of the communication platform.