公开(公告)号：US11606272B1

公开(公告)日：2023-03-14

申请号：US17478258

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron M. Popelka ,  William Robert Jennings, II ,  Pranav Parekh ,  Xiuchai Xu ,  Sullivan McIntyre

IPC: G06F11/34 ,  G06F11/07 ,  G06F11/32 ,  G06F9/50 ,  H04L43/062 ,  H04L43/0811 ,  H04L43/067

Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.

公开(公告)号：US20230088287A1

公开(公告)日：2023-03-23

申请号：US17478130

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Andrew Short ,  Pranav Parekh

IPC: H04L12/58 ,  G06Q30/00

Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.

公开(公告)号：US20230091930A1

公开(公告)日：2023-03-23

申请号：US17584985

申请日：2022-01-26

Applicant: salesforce.com, inc

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Andrew Short ,  Pranav Parekh

IPC: H04L67/63 ,  H04L51/56

Abstract: Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.

公开(公告)号：US20230090607A1

公开(公告)日：2023-03-23

申请号：US17478102

申请日：2021-09-17

Applicant: salesforce.com, inc.

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Pranav Parekh ,  Roy Raviv

IPC: H04L29/08 ,  G06F16/2455 ,  G06F16/248

Abstract: A method that includes receiving a first request for a data object associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The first request may include a set of querying parameters and a set of triggering parameters. The method may further include querying, based on the set of querying parameters, a communication process flow management service for data associated with the communication process flow. The method may further include generating, based on the querying, the data object that includes the data associated with the communication process flow. The method may further include transmitting, to a communication platform in accordance with the set of triggering parameters, a second request that comprises the data object. The second request may cause posting of an entry of the data object into a communication channel of the communication platform.