公开(公告)号：US10887451B2

公开(公告)日：2021-01-05

申请号：US16173349

申请日：2018-10-29

Applicant: Honeywell International Inc.

Inventor： Vivek Kumar Pandey ,  Supriya Mallick ,  Saravanakumar Gurusamy

IPC: H04W4/10 ,  H04M3/12 ,  H04M3/20 ,  H04B7/185 ,  G06F3/041

Abstract: A method and system provide a backup push-to-talk (PTT) function for a transmitter in a stuck microphone condition. The method determines whether a stuck microphone condition exists in the transmitter, and if the stuck microphone condition exists, the method alerts a user that the stuck microphone condition exists. The method then enables a backup PTT interface for the transmitter such that a backup PTT button is available to the user to activate the backup PTT function. The method alerts the user when the backup PTT function is activated, and sends a message to a receiver after the backup PTT button is engaged by the user.

公开(公告)号：US10313512B2

公开(公告)日：2019-06-04

申请号：US15808650

申请日：2017-11-09

Applicant: COMCAST CABLE COMMUNICATIONS, LLC

Inventor： Arvind Kaushal ,  Jon Boone ,  Brett Sherman

IPC: H04M3/42 ,  H04L29/06 ,  H04W76/50 ,  H04M3/12 ,  H04M3/22 ,  H04W76/18 ,  H04W4/90

Abstract: Aspects of the disclosure relate to routing of an emergency communication under fault conditions. Routing can be implemented in a packet-switching (PS) network that provides voice service. For a network node of the PS network, availability to route the emergency communication through a specific emergency service routing number (ESRN) can be determined and, in response to the network node being unavailable, administrative data associated with the ESRN can be accessed. In addition, an identifier associated with the administrative data can be updated (e.g., created or modified) with data indicative of the device that originated the emergency communication. The administrative data and the resulting identifier can be delivered to a second network node that can route the emergency communication to an emergency service network.

公开(公告)号：US09661137B2

公开(公告)日：2017-05-23

申请号：US14961320

申请日：2015-12-07

Applicant: Interactive Intelligence Group, Inc.

Inventor： Kevin Elliott King

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/28 ,  H04M3/12 ,  H04M3/523

CPC classification number: H04M3/5183 ,  H04M3/12 ,  H04M3/28 ,  H04M3/5237 ,  H04M3/5238

Abstract: A system and method are presented for automatic communication distribution local assignment. An on-premises device, in a contact center environment using a cloud-based solution, communicates with the solution to determine if there is a service interruption. When an interruption is determined, the on-premises device steps in to perform local assignment of communications for the solution until communication has been restored with the cloud-based solution. The on-premises device comprises a module that monitors all ACD communication flows. The module may also manage the logic of when to intervene and how to assign communications in queue to available agents during outages.

公开(公告)号：US09380162B2

公开(公告)日：2016-06-28

申请号：US13887227

申请日：2013-05-03

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Mikhail G. Epiktetov

IPC: H04M3/00 ,  H04M3/51 ,  H04M3/24 ,  H04L12/66 ,  H04N17/00 ,  H04M3/22 ,  H04M3/12

CPC classification number: H04M3/5183 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04847 ,  H04L61/605 ,  H04L65/1006 ,  H04L65/1066 ,  H04M1/57 ,  H04M3/241

Abstract: In one implementation an apparatus is provided, comprising a processor and a memory, the memory storing instructions that when executed by the processor cause the processor to access a pre-designed graphical user interface (GUI) framework, load into the GUI, first party and third party call controls, load into the GUI, representations of telephony objects, load into the GUI, at least one interactive link to one or more scripting tools, load into the GUI, a interactive user control panel, load into the GUI, a digital tone detector, display the GUI on a computing appliance monitor, and display current call state for one or more call connection types.

Abstract translation: 在一个实现中，提供了一种包括处理器和存储器的装置，所述存储器存储指令，所述指令在由所述处理器执行时使所述处理器访问预先设计的图形用户界面（GUI）框架，加载到所述GUI中，所述第一方和 第三方呼叫控制，加载到GUI中，电话对象的表示，加载到GUI中，至少一个到一个或多个脚本工具的交互链接，加载到GUI中，交互式用户控制面板，加载到GUI中，数字 色调检测器，在计算设备监视器上显示GUI，并显示一个或多个呼叫连接类型的当前呼叫状态。

公开(公告)号：US06980643B2

公开(公告)日：2005-12-27

申请号：US09986333

申请日：2001-11-08

Applicant: Su-Yi Chen ,  Benson Chen

Inventor： Su-Yi Chen ,  Benson Chen

IPC: H04M1/253 ,  H04M1/82 ,  H04M3/12 ,  H04M7/00 ,  H04M1/00 ,  H04M3/00

CPC classification number: H04M3/12 ,  H04M1/2535 ,  H04M1/82 ,  H04M7/0057

Abstract: The invention herein is fallback function communications device comprised of a microprocessor, utilized to perform a predetermined operation and processing of a predetermined input signal and then output a corresponding signal, as well as a minimum of one relay circuit having an amplifier circuit and a relay. The terminal at the first side of the relay is connected to the telephone line tip/ring terminal, while the terminal at the second side of the relay is connected to the Public Services Telephone Network (PSTN) tip/ring terminal of the microprocessor. An off-hook detection circuit is connected to the PSTN tip/ring terminal and also connected to the ring detection terminal of the said microprocessor. A dummy load circuit is connected to the tip terminal and the ring terminal of the PSTN. As such, in the event of Voice Over Internet Protocol (VOIP) system failure, the present invention is capable of automatically switching to the PSTN and thereby maintain telephone system operation.

Abstract translation: 本发明是由微处理器构成的回退功能通信装置，用于执行预定的操作和处理预定的输入信号，然后输出对应的信号，以及至少一个具有放大器电路和继电器的继电器电路。 继电器第一侧的端子连接到电话线尖端/环形端子，而继电器第二侧的端子连接到微处理器的公共电话网络（PSTN）尖端/环形端子。 挂机检测电路连接到PSTN耳机/环形终端，并且还连接到所述微处理器的振铃检测终端。 虚拟负载电路连接到PSTN的终端和环形终端。 因此，在因特网协议语音（VOIP）系统故障的情况下，本发明能够自动切换到PSTN，从而维持电话系统的运行。

公开(公告)号：US06940859B2

公开(公告)日：2005-09-06

申请号：US09952351

申请日：2001-09-13

Applicant: Richard M. Czerwiec ,  Joseph E. Sutherland ,  Peter M. L. Schepers ,  Geert A. E. Van Wonterghem ,  Eduard C. M. Boeykens ,  Chris Van Der Auwera ,  Peter A. R. Van Rompu ,  Kurt Pynaert ,  Peter P. F. Reusens

Inventor： Richard M. Czerwiec ,  Joseph E. Sutherland ,  Peter M. L. Schepers ,  Geert A. E. Van Wonterghem ,  Eduard C. M. Boeykens ,  Chris Van Der Auwera ,  Peter A. R. Van Rompu ,  Kurt Pynaert ,  Peter P. F. Reusens

IPC: H04Q3/42 ,  H04J11/00 ,  H04L5/02 ,  H04L5/14 ,  H04L12/28 ,  H04L12/56 ,  H04L27/00 ,  H04L27/26 ,  H04M3/00 ,  H04M3/12 ,  H04M11/00 ,  H04M11/06 ,  H04Q1/02 ,  H04Q1/10 ,  H04Q1/14 ,  H04Q3/00 ,  H04Q11/04

CPC classification number: H04L5/16 ,  H04J2203/0048 ,  H04L5/0007 ,  H04L5/023 ,  H04L5/143 ,  H04L12/5601 ,  H04L27/0002 ,  H04L27/2602 ,  H04L2012/561 ,  H04L2012/5618 ,  H04L2012/5625 ,  H04L2012/5658 ,  H04M3/007 ,  H04M3/12 ,  H04M11/062 ,  H04Q1/028 ,  H04Q1/03 ,  H04Q1/10 ,  H04Q11/0478 ,  H04Q2201/12 ,  H04Q2201/802 ,  H04Q2213/13003 ,  H04Q2213/1301 ,  H04Q2213/13034 ,  H04Q2213/13103 ,  H04Q2213/13199 ,  H04Q2213/1329 ,  H04Q2213/13291 ,  H04Q2213/13299 ,  H04Q2213/13389

Abstract: Line termination equipment may include a replaceable printed circuit board or card for use in a shelf of a telecommunications system with plural twisted pairs connected to corresponding plural subscribers via said card, each subscriber channel on each card including a hybrid circuit connected to one of the plural twisted pairs, a highpass filter, a modulator/encoder and a demodulator/decoder.

Abstract translation: 线路终端设备可以包括用于具有通过所述卡连接到对应的多个用户的多个双绞线的电信系统的架子中的可更换印刷电路板或卡，每个卡上的每个用户信道包括连接到多个 双绞线，高通滤波器，调制器/编码器和解调器/解码器。

公开(公告)号：US20050180396A1

公开(公告)日：2005-08-18

申请号：US11013690

申请日：2004-12-17

Applicant: Pyung-Bin Lim

Inventor： Pyung-Bin Lim

IPC: H04L12/66 ,  H04L12/24 ,  H04L12/56 ,  H04M3/12 ,  H04M7/00 ,  H04Q3/00

CPC classification number: H04M7/1285 ,  H04M3/12 ,  H04Q3/0045 ,  H04Q2213/13034 ,  H04Q2213/13145 ,  H04Q2213/13196 ,  H04Q2213/13389

Abstract: A VoIP routing method and system and a program storage device, readable by a machine, tangibly embodying a program of instructions executable by the machine to perform the VoIP routing method includes: receiving information as to whether a failure has occurred in VoIP gateways of VoIP system; and establishing a routing path by selecting a VoIP gateway where a failure has not occurred to bypass a VoIP gateway where a failure has occurred in accordance with the received information.

Abstract translation: VoIP机制的VoIP路由方法和系统以及程序存储装置，可以有形地体现机器可执行的指令程序来执行VoIP路由方法包括：接收关于VoIP系统的VoIP网关中是否发生故障的信息 ; 以及通过选择没有发生故障的VoIP网关来建立路由路径，以绕过根据所接收的信息发生故障的VoIP网关。

公开(公告)号：US20050175017A1

公开(公告)日：2005-08-11

申请号：US10518580

申请日：2003-06-17

Applicant: Carl Christensen ,  David Bytheway

Inventor： Carl Christensen ,  David Bytheway

IPC: H04L12/775 ,  H04J3/06 ,  H04L12/18 ,  H04L12/28 ,  H04M3/12 ,  H04Q1/02 ,  H04Q3/52

CPC classification number: H04J3/0688 ,  H04J3/0685 ,  H04L45/28 ,  H04L45/583 ,  H04L45/60 ,  H04M3/12 ,  H04M2201/14 ,  H04Q3/521 ,  H04Q2213/13003 ,  H04Q2213/1302 ,  H04Q2213/1304 ,  H04Q2213/13167 ,  H04Q2213/13214 ,  H04Q2213/13242 ,  H04Q2213/1334 ,  H04Q2213/13341

Abstract: Supportably mounted by each chassis of a multi-chassis broadcast router are primary router matrix cards, redundant router matrix cards and clock-demanding input and output cards. A first master clock firesides on the primary router matrix card of a first chassis while a second master clock firesides on the redundant router matrix card of a second chassis. Each master clock is configured to provide a respective common clock signal to all of the input and output cards of the first and second chassis. Control logic determines whether the first master clock or the second master clock issues the common clock signal.

Abstract translation: 主机路由器矩阵卡，冗余路由器矩阵卡和需要时钟要求的输入和输出卡可支持由多机架广播路由器的每个机箱安装。 第一主机时钟在第一机箱的主路由器矩阵卡上闪烁，而第二主时钟在第二机箱的冗余路由器矩阵卡上发火。 每个主时钟被配置为向第一和第二机箱的所有输入和输出卡提供相应的公共时钟信号。 控制逻辑确定第一主时钟或第二主时钟是否发出公共时钟信号。

公开(公告)号：US06915127B2

公开(公告)日：2005-07-05

申请号：US10437897

申请日：2003-05-15

Applicant: Masaki Sakuma

Inventor： Masaki Sakuma

IPC: H04M3/12 ,  H04B7/26 ,  H04M3/22 ,  H04M3/24 ,  H04W24/00 ,  H04Q7/20 ,  G01R31/08 ,  G06F11/00 ,  H04B1/38 ,  H04L5/16

CPC classification number: H04W24/00

Abstract: A radio base station is disclosed that monitors faults of radio communication modems based on the content of received frames that are received during call connection. The radio communication modems are mounted in units of prescribed number on signal converters of card structure and are assigned to correspond to mobile stations that perform call connections. The radio base station uses fault detection data to check the content of frames that are received during call connections for each radio communication modem, and counts the total number of received frames and the number of frames in which faults are detected. Upon termination of a call connection, the radio base station determines whether or not a fault has occurred in a radio communication modem based on the counted ratio of the number of frames in which faults are detected to the total number of received frames, and if a fault has occurred, attempts recovery control. If a radio communication modem does not recover, the radio base station deletes the radio communication modem as a candidate for next assignment. The radio base station further transmits, to maintenance personnel through the radio base station controller, a message prompting exchange of a signal conversion card in which the number of faulty radio communication modems reaches or exceeds a particular number.

Abstract translation: 公开了一种基于在呼叫连接期间接收的接收帧的内容监视无线电通信调制解调器的故障的无线电基站。 无线电通信调制解调器以卡结构的信号转换器安装为规定数量的单位，并被分配给对应于执行呼叫连接的移动台。 无线基站使用故障检测数据来检查在每个无线电通信调制解调器的呼叫连接期间接收到的帧的内容，并且对接收到的帧的总数和检测到故障的帧的数量进行计数。 在呼叫连接终止时，无线基站基于检测到故障的帧数与接收帧的总数的计数比率，判断无线通信调制解调器是否发生故障，如果是 发生故障，尝试恢复控制。 如果无线电通信调制解调器没有恢复，则无线电基站将无线电通信调制解调器删除作为下一个分配的候选者。 无线基站还通过无线基站控制器向维护人员发送提示交换信号转换卡的消息，其中故障无线电通信调制解调器的数量达到或超过特定数量。

公开(公告)号：US06891801B1

公开(公告)日：2005-05-10

申请号：US09566066

申请日：2000-05-05

Applicant: Christian Herzog

Inventor： Christian Herzog

IPC: H04L12/403 ,  H04L29/06 ,  H04L29/14 ,  H04M3/12 ,  H04L1/16

CPC classification number: H04L12/40189 ,  H04L12/403 ,  H04L69/14 ,  H04L69/40 ,  H04M3/12

Abstract: An active partner and a passive partner communicate via a number of parallel data transmission paths by alternately exchanging messages. During the process, a number of the available data transmission paths are initialized and used simultaneously for exchanging messages during normal operation.

Abstract translation: 主动伙伴和被动对象通过交替交换消息通过多个并行数据传输路径进行通信。 在此过程中，许多可用数据传输路径被初始化并同时用于在正常操作期间交换消息。