公开(公告)号：US20220103693A1

公开(公告)日：2022-03-31

申请号：US17149869

申请日：2021-01-15

Applicant: FUJIFILM BUSINESS INNOVATION CORP.

Inventor： Kenji AKIBA

IPC: H04M15/04 ,  H04M3/42 ,  H04M3/537 ,  G10L15/26

Abstract: An information processing apparatus includes a memory storing a log of an operation of a user and a processor configured to cause the memory to store the log of the operation of the user, and if the log of the operation of the user stored on the memory satisfies a specific condition after an operation related to an inquiry of the user is detected, transmit, to an external entity related to a destination of the inquiry, information indicating that a question in the inquiry of the user is not solved.

公开(公告)号：US11277511B2

公开(公告)日：2022-03-15

申请号：US16892842

申请日：2020-06-04

Applicant: INMATE TEXT SERVICE, LLC

Inventor： Curtis Gebers ,  Herb Beslanowitch

IPC: H04M3/38 ,  H04M3/22 ,  H04L67/306 ,  H04M15/04 ,  H04M15/00 ,  H04M15/06 ,  H04W4/12

Abstract: A system and method for incoming and outgoing electronic messages with inmates includes a database including user records having user profiles and inmate profiles, and action event records. The system and method are programmed to associate at least one inmate account number with a specific SIM card or phone number, detect the triggering event, trigger the action event to be performed based on the triggering event, perform the action event data based on the action event. The action event data includes determining whether the user profile is a current user or a new user, receiving at least one inmate account number associated with the message, processing the message according to predetermined criteria, upon determining that the user profile is a current user pairing the message with the at least one inmate account number, and sending the message to the at least one inmate account number.

公开(公告)号：US20180324307A1

公开(公告)日：2018-11-08

申请号：US15774023

申请日：2015-11-24

Applicant: Telefonaktiebolaget LM Ericsson (publ)

Inventor： Thomas Weidenfeller

IPC: H04M15/00 ,  H04W12/04 ,  H04W12/06 ,  H04M17/00 ,  H04W4/24 ,  H04M15/04

CPC classification number: H04M15/41 ,  H04M15/04 ,  H04M15/06 ,  H04M15/48 ,  H04M15/857 ,  H04M17/103 ,  H04W4/24 ,  H04W12/04 ,  H04W12/06

Abstract: A user device (10) provides a subscriber with access to a network service. The user device (10) determines service-specific key material and charging-specific key material. The user device (10) determines a charging record indicating usage of the network service by the subscriber and associates the charging record with first authentication information based on the charging-specific key material. The user device (10) generates at least one message including the charging record and the associated first authentication information. The user device (10) associates the at least one message with second authentication information based on the service-specific key material. The user device (10) sends the at least one message to a first network node (150) which is incapable of relating the charging-specific key material or the service-specific key material to a subscriber identity of the subscriber. The first network node (150) receives the at least one message and the associated second authentication information from the user device (10) and authenticates the at least one message based on the service-specific key material and the second authentication information. In response to authenticating the at least one message, the first network node forwards the charging record and the associated first authentication information to a second network node (120). The second network node (120) is capable of relating the charging-specific key material to the subscriber identity of the subscriber. The second network node (120) receives the charging record and the associated first authentication information from the first network node (150) and authenticates the charging record based on the charging-specific key material and the first authentication information. In response to authenticating the charging record, the second network node (120) controls charging of the network service.

公开(公告)号：US20050216383A1

公开(公告)日：2005-09-29

申请号：US11113057

申请日：2005-04-25

Applicant: Robert Kuhn ,  Michael Gleason

Inventor： Robert Kuhn ,  Michael Gleason

IPC: G06Q30/00 ,  H04M15/00 ,  H04M15/04 ,  G06F17/60

CPC classification number: G06Q30/04 ,  H04M15/00 ,  H04M15/04 ,  H04M15/41 ,  H04M15/43 ,  H04M15/44 ,  H04M15/53 ,  H04M15/725 ,  H04M15/745 ,  H04M2215/0104 ,  H04M2215/0108 ,  H04M2215/0164 ,  H04M2215/0172 ,  H04M2215/7063

Abstract: Telecommunications customers must frequently utilize the facilities of many different telecommunications service providers in order to transmit data from one location to another. When a telecommunications customer encounters a network problem, that customer usually must navigate a complicated web of service providers and equipment owners in order to receive meaningful technical assistance from a human technician. The present invention is designed and intended to facilitate human interactions for technical support and administrative tasks by associating customer, contract, circuit, equipment, key personnel, billing, and telco information in a database for efficient data presentation and information retrieval. Resolution of the logistical problem of tracking circuit information is achieved by organizing the information and displaying important data concurrently. Toward that end, the system modules comprising the invention share all of the circuit inventory data available, and graphical user interfaces for each module display relevant information together. Examples of features in the present invention include: simultaneous display of circuit and contact information for key personnel, a reminder function for tracking changes in important service characteristics, and customer-specific formatting for billing

Abstract translation: 电信客户必须经常利用许多不同的电信服务提供商的设施，以便将数据从一个位置传输到另一个位置。 当电信客户遇到网络问题时，该客户通常必须导航复杂的服务提供商和设备所有者网络，以便从人力技术人员那里获得有意义的技术帮助。 本发明旨在通过将客户，合同，电路，设备，关键人员，计费和电信信息关联在数据库中来有效地进行数据呈现和信息检索来设计和旨在促进用于技术支持和管理任务的人际交互。 通过组织信息并同时显示重要数据，实现跟踪电路信息后勤问题的解决。 为此，包括本发明的系统模块共享可用的所有电路库存数据，并且用于每个模块的图形用户界面一起显示相关信息。 本发明的特征的示例包括：同时显示电路和关键人员的联系信息，用于跟踪重要服务特征的变化的提醒功能以及用于计费的客户特定格式

公开(公告)号：US06917940B1

公开(公告)日：2005-07-12

申请号：US09523446

申请日：2000-03-10

Applicant: Qiming Chen ,  Umeshwar Dayal ,  Meichun Hsu

Inventor： Qiming Chen ,  Umeshwar Dayal ,  Meichun Hsu

IPC: G06F17/30 ,  G06Q40/08 ,  H04M3/22 ,  H04M15/00 ,  H04M15/04 ,  G00F17/30

CPC classification number: G06F17/30592 ,  G06Q40/08 ,  H04M3/2218 ,  H04M15/00 ,  H04M15/04 ,  H04M15/43 ,  H04M15/47 ,  H04M15/58 ,  H04M2203/6027 ,  H04M2215/0148 ,  H04M2215/0188 ,  Y10S707/99943

Abstract: An OLAP-based method and system for profiling customer behavior that can be utilized to detect telecommunication fraud. First, call records are received. Next, a calling profile cube (e.g., a multi-customer profile cube) is generated based on the call records. A volume-based calling pattern cube (e.g., a calling pattern cube for each individual customer) is then generated based on the multi-customer profile cube. The volume-based calling pattern cube is then compared with known fraudulent volume-based calling patterns. If the similarities generated by the comparison reaches or exceeds a predetermined threshold, then the particular caller with the calling pattern being analyzed is considered suspicious. In this manner, suspicious calling activity can be detected, and appropriate remedial actions, such as further investigation or the cancellation of telephone services, can be taken.

Abstract translation: 一种基于OLAP的方法和系统，用于分析可用于检测电信欺诈的客户行为。 首先，收到通话记录。 接下来，基于呼叫记录生成呼叫简档立方体（例如，多客户简档多维数据集）。 然后，基于多客户简档立方体生成基于卷的呼叫模式多维数据集（例如，每个单独客户的调用模式多维数据集）。 然后将基于卷的呼叫模式多维数据集与已知的基于欺诈性的基于卷的呼叫模式进行比较。 如果由比较生成的相似度达到或超过预定阈值，则具有被分析的呼叫模式的特定呼叫者被认为是可疑的。 以这种方式，可以检测到可疑的呼叫活动，并且可以采取适当的补救措施，例如进一步调查或取消电话服务。

公开(公告)号：US5768284A

公开(公告)日：1998-06-16

申请号：US581651

申请日：1995-12-29

Applicant: Ross Mitchell Cox

Inventor： Ross Mitchell Cox

IPC: H04M15/04 ,  H04M3/10 ,  H04M3/22 ,  H04M3/36 ,  H04M15/00 ,  H04Q3/545 ,  G06F11/00

CPC classification number: H04M3/22 ,  H04M15/00 ,  H04M3/10 ,  H04M3/36

Abstract: The invention features an apparatus and method for detecting recording errors in a telephone network that provides services to a plurality of customers, the method comprising: recording information output by the telephone network relating to the provision of a service to the customers, the information having a periodic pattern; identifying disturbances in the periodic pattern that persist for longer than a predetermined time period; and generating an alarm when the identified disturbances exceed a threshold. Th invention also features using a model to generate a forecast of information that will be output by the network in a time period that has not yet occurred utilizing information recorded during a previous time period, the model including a plurality of states representing disturbances in the periodic pattern, each state representing a disturbance having a different persistence. The system obtains information output by the telephone network relating to the provision of the service to the customers during a time period; compares the forecast with the information obtained during the time period to generate a deviation; uses the deviation to update each of the states; and generates an alarm when a selected one of the states exceeds a threshold.

Abstract translation: 本发明的特征在于一种用于检测向多个客户提供服务的电话网络中的记录错误的装置和方法，所述方法包括：将由电话网输出的关于提供服务的信息记录给客户，该信息具有 周期性模式; 识别长于预定时间段的周期性模式中的干扰; 并且当所识别的干扰超过阈值时产生报警。 本发明还特征在于，使用模型来产生将在使用在先前时间段内记录的信息尚未发生的时间段内由网络输出的信息的预测，该模型包括表示周期性中的干扰的多个状态 每个状态表示具有不同持久性的干扰。 该系统在一段时间内获得电话网络向客户提供有关提供服务的信息; 将预测与在该时间段内获得的信息进行比较以产生偏差; 使用偏差来更新每个状态; 并且当所选择的一个状态超过阈值时产生警报。

公开(公告)号：US5173594A

公开(公告)日：1992-12-22

申请号：US767542

申请日：1991-09-27

Applicant: Dana W. McClure

Inventor： Dana W. McClure

IPC: G06Q20/00 ,  G07F17/26 ,  G07G5/00 ,  H04M15/04 ,  H04M17/00 ,  H04M17/02

CPC classification number: G06Q30/04 ,  G06Q20/00 ,  G06Q20/14 ,  G07F17/26 ,  G07G5/00 ,  H04M15/04 ,  H04M17/00 ,  H04M17/02

Abstract: A receipt generator which produces written receipts at locations remote to the location of use for a conventional charge-card activated system is disclosed. The charge-card activated system provides a telecommunications service and maintains billing records which are supplied at predetermined intervals, such as daily, to a receipt transmission computer. The receipt transmission computer communicates with a personal profile database that associates charge-card numbers with phone numbers assigned to the remote locations. Printing devices, such as facsimile machines, couple to phone lines at these remote locations. The receipt transmission computer identifies, through an examination of charge-card identifiers, particular ones of the billing records for which personal profile database entries exist. The receipt transmission computer then formats a text file for such records. For each of such records, this text file includes transaction parameters describing use of the service within the previous predetermined interval. Attempts are then made to send the text file to the phone number recorded in the personal profile database. When a successful attempt occurs, the written receipt is printed at the printing device in the remote location.

Abstract translation: 公开了一种在远离常规充电卡激活系统的使用位置的位置产生书面收据的收据发生器。 计费卡激活的系统提供电信服务并维持以预定的时间间隔（例如每天）提供给收据传输计算机的计费记录。 接收传输计算机与个人简档数据库进行通信，该数据库将计费卡号码与分配给远程位置的电话号码相关联。 印刷设备，如传真机，在这些偏远地区的电话线。 收据传输计算机通过检查费用卡标识符来识别个人资料数据库条目存在的特定记帐记录。 接收传输计算机然后格式化这样的记录的文本文件。 对于每个这样的记录，该文本文件包括描述在先前预定间隔内服务的使用的事务参数。 然后尝试将文本文件发送到个人资料数据库中记录的电话号码。 当成功尝试发生时，写入的收据将在远程位置的打印设备上打印。

公开(公告)号：US5048079A

公开(公告)日：1991-09-10

申请号：US565954

申请日：1990-08-10

Applicant: Craig J. Harrington ,  Brian W. Johnson ,  Michael S. Miller ,  Ronald E. Souder

Inventor： Craig J. Harrington ,  Brian W. Johnson ,  Michael S. Miller ,  Ronald E. Souder

IPC: H04M15/04

CPC classification number: H04M15/04

Abstract: A telecommunications system 10 is provided which comprises a PBX system 12 coupled to a call processing system 16 through plurality of trunks 14. SMDR data records are received from the PBX system 12 by the call processing system 16 through an SMDR data line 18. The call processing system 16 includes an SMDR translation system which retrieves call records associated with each call placed through the call processing system 16 and matches these call records to SMDR data records received from the PBX system 12. The matched records are used to generate a combined SMDR output record for a particular call which is then output through an output line 30 to a call accounting system 32. In this manner, the call processing system 16 can utilize the information received from the PBX system 12 with the accurate call duration information generated in its own systems to provide for accurate call records associated with each call placed through the call processing system 16.

Abstract translation: 提供电信系统10，其包括通过多个中继线14耦合到呼叫处理系统16的PBX系统12.呼叫处理系统16经由SMDR数据线18从PBX系统12接收SMDR数据记录。呼叫 处理系统16包括SMDR翻译系统，其检索与通过呼叫处理系统16放置的每个呼叫相关联的呼叫记录，并将这些呼叫记录与从PBX系统12接收的SMDR数据记录相匹配。匹配的记录用于生成组合的SMDR输出 特定呼叫的记录，然后通过输出线30输出到呼叫计费系统32.以这种方式，呼叫处理系统16可以利用从PBX系统12接收到的信息，其中自己产生的准确的呼叫持续时间信息 系统以提供与通过呼叫处理系统16放置的每个呼叫相关联的精确呼叫记录。

公开(公告)号：US4751728A

公开(公告)日：1988-06-14

申请号：US30619

申请日：1987-03-27

Applicant: John M. Treat

Inventor： John M. Treat

IPC: H04M15/04 ,  H04M1/26 ,  H04M15/00 ,  H04M15/16 ,  H04M15/30 ,  H04Q3/00

CPC classification number: H04M15/8044 ,  H04M15/30 ,  H04Q3/002 ,  H04M2215/42 ,  H04M2215/745 ,  H04Q2213/1309 ,  H04Q2213/1313 ,  H04Q2213/13138 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13332

Abstract: There is provided a telephone call monitoring, metering and selection device, the purpose of which is to select the lowest-cost way to make a call from one point to another point. The user will program the possible carriers and rates from a standard telephone and the user will enter the time, date, taxes and other information after plugging in the unit. After selecting the destination phone number, the device will show the rates of all possible carriers and then allow the user to choose or select a desired carrier. Because carriers do not have the same quality, the low-cost carrier may not always be the carrier the user wants to select. The unit will display all carrier rates on a one minute call, five minute call, ten minute call and the like. The device will show the user on a real time basis what the calls may cost. The costing feature will apply to local and long distance calls. Also, the device can be programmed to keep a total of what the calls have been from a beginning of a billing cycle and previous billing cycles.

Abstract translation: 提供了一个电话呼叫监控，计量和选择设备，其目的是选择从一个点到另一个点的最低成本的呼叫方式。 用户将从标准电话中编制可能的运营商和费率，用户将在插入设备后输入时间，日期，税金和其他信息。 选择目的地电话号码后，设备将显示所有可能的载波的速率，然后允许用户选择或选择所需的载波。 因为运营商的质量不一样，低成本运营商可能并不总是用户想要选择的运营商。 单位将在一分钟通话，五分钟通话，十分钟通话等方式显示所有载波费率。 设备将实时显示用户可能需要的呼叫。 成本计算功能将适用于本地和长途电话。 此外，该设备可以被编程为从计费周期和先前的计费周期开始总共保持呼叫。

公开(公告)号：US4727577A

公开(公告)日：1988-02-23

申请号：US869128

申请日：1986-05-30

Applicant: Alan E. Frey ,  Di-Jen Leu

Inventor： Alan E. Frey ,  Di-Jen Leu

IPC: H04M15/04 ,  H04M15/32

CPC classification number: H04M15/04

Abstract: Method and apparatus are disclosed for recording information on the accumulated usage of a group of trunks interconnecting two networks. The apparatus includes two usage records that are alternately designated primary and secondary usage records during successive ones of consecutive time periods. In response to a call on a trunk, the primary usage record is decremented by an amount representing the time interval between the start of a given period and the commencement of trunk use. During the period, each trunk connected to a network office is examined for use once during the period. When a selected trunk is found in use, the secondary usage record is incremented by an amount representing the interval of time in the previously occurring time period. When the secondary usage record has not been updated for the selected trunk, the secondary usage record is decremented by an amount representing the previous interval of time to adjust the secondary usage record for calls occurring prior to the trunk being checked for use. When a call is terminated on a trunk, the primary usage record is incremented by an amount representing the interval time between the start of the period and the termination of the call. In addition, the secondary usage record is incremented by an amount representing the interval of time in the previous time period when the trunk has not been checked for use. At the end of each period, the primary and secondary designations of the two records are exchanged for use during the next time period.

Abstract translation: 公开了用于记录关于互连两个网络的一组中继线的累积使用的信息的方法和装置。 该装置包括两个使用记录，它们在连续的连续时间间隔期间被交替地指定为主要和次要使用记录。 响应于中继线上的呼叫，主要使用记录减少表示给定时段的开始与中继线使用开始之间的时间间隔的量。 在此期间，连接到网络办公室的每个中继线在此期间被检查使用一次。 当在使用中找到选择的中继线时，次要使用记录增加表示先前发生的时间段中的时间间隔的量。 当次要使用记录未被更新为所选择的中继线时，辅助使用记录减去表示之前时间间隔的量，以调整在检查中继线之前发生的呼叫的次要使用记录。 当呼叫在中继线上终止时，主要使用记录增加表示在该周期开始和呼叫终止之间的间隔时间的量。 此外，次要使用记录增加表示当中继线未被检查使用的前一时间段中的时间间隔的量。 在每个时期结束时，两个记录的主要和次要名称在下一个时间段内交换使用。