公开(公告)号：US20180047107A1

公开(公告)日：2018-02-15

申请号：US15394260

申请日：2016-12-29

Applicant: Swiss Reinsurance Company Ltd.

Inventor： Andri PERL ,  Sebastiaan BONGERS ,  Donato GENOVESE ,  Hector NAVES SORDO

IPC: G06Q40/08 ,  G06Q20/10 ,  G06N5/02

CPC classification number: G06Q40/08 ,  G06N5/02 ,  G06Q20/10 ,  H04M3/22

Abstract: Proposed is a OEM-linked, telematics-based system and platform (1) for score-driven operations associated with motor vehicles (41, . . . , 45) or transportation means of passengers or goods and based on a dynamic, telematics-based data aggregation, and method thereof. The telematics-based system (1) comprises vehicle embedded telematics devices (OEM line fitted) (411, . . . , 415) associated with the plurality of motor vehicles (41, . . . , 45), wherein the vehicle embedded telematics devices (OEM line fitted) (411, . . . , 415) comprise a wireless connection (42101-42108) to a central, expert-system based circuit (11). The telematics devices (411, . . . , 415) are connected via interfaces (421, . . . , 425) to the sensors and/or measuring devices (401, . . . , 405) and/or an on-board diagnostic system (431, . . . , 435) and/or an in-car interactive device (441, . . . , 445), wherein the telematics devices (411, . . . , 415) capture usage-based (31) and/or user-based (32) and/or operational (33) telematics data (3) of the motor vehicle (41, . . . , 45) and/or user (321, 322, 323). In response to an emitted shadow request (109) of a central, expert-system based circuit (10) of system (1) associated with a second risk-transfer system, individualized risk-transfer profiles (114) based upon the dynamically generated variable scoring parameters (1011, . . . , 1013) are transmitted from a first risk-transfer systems (11) to the corresponding motor vehicle (41, . . . , 45) and issued by means of a dashboard (461, . . . , 465) of the motor vehicle (41, . . . , 45) for selection by the driver of the motor vehicles (41, . . . , 45). In return of issuing an individualized risk-transfer profile (114) over said dashboard (461, . . . , 465), payment-transfer parameters are transmitted from the first risk-transfer system (11) to the OEM of the OEM-linked, telematics-based system and platform (1).

公开(公告)号：US09781253B2

公开(公告)日：2017-10-03

申请号：US14015974

申请日：2013-08-30

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Henry R. Lum ,  Vladimir Filonov ,  Jeffrey Culbert ,  Daniel Blander ,  Somasundaram Subramaniam ,  Angelo Cicchitto ,  Paul Gvildys

IPC: H04L12/16 ,  H04M3/28 ,  H04L29/06 ,  H04M3/22 ,  H04M3/51 ,  H04M1/656 ,  H04M3/42 ,  H04Q3/00 ,  H04W4/16 ,  H04W24/04 ,  H04W40/20 ,  H04L9/08 ,  H04W12/04

CPC classification number: H04M3/28 ,  H04L9/0819 ,  H04L9/0822 ,  H04L65/1006 ,  H04L65/104 ,  H04L65/105 ,  H04L65/1063 ,  H04L65/1076 ,  H04L65/605 ,  H04L2209/24 ,  H04M1/656 ,  H04M3/22 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/42348 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2203/551 ,  H04M2203/609 ,  H04Q3/00 ,  H04W4/16 ,  H04W12/04 ,  H04W24/04 ,  H04W40/20

Abstract: A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.

公开(公告)号：US20170230513A1

公开(公告)日：2017-08-10

申请号：US15496427

申请日：2017-04-25

Applicant: Time Warner Cable Enterprises LLC

Inventor： Prasanna Nagaraj ,  Naresh Kumar ,  Srinivas Guduru

IPC: H04M15/00 ,  H04L29/12

CPC classification number: H04M15/715 ,  H04L61/20 ,  H04L61/605 ,  H04M3/22 ,  H04M3/229 ,  H04M3/30 ,  H04M3/42136 ,  H04M3/42144 ,  H04M3/42153 ,  H04M2215/7027

Abstract: A broadband provisioning system configured for bulk provisioning of communications services is provided. The system includes an order manager that includes machine executable instructions stored on machine readable media, the instructions for: receiving a request to provision a plurality of telephone numbers with communications services; creating details for the request and setting an initial state for the request; and upon commencement of processing of the request, updating the state of the request to indicate ongoing processing, provisioning each telephone number in the request by associating resources therewith, and updating a status for each telephone number provisioned; and upon completion of processing, changing the state of the request to indicate completion.

公开(公告)号：US09667777B1

公开(公告)日：2017-05-30

申请号：US13681753

申请日：2012-11-20

Applicant: Time Warner Cable Enterprises LLC

Inventor： Prasanna Nagaraj ,  Naresh Kumar ,  Srinivas Guduru

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M3/42 ,  H04M3/30

CPC classification number: H04M3/42136 ,  H04M3/22 ,  H04M3/229 ,  H04M3/30 ,  H04M3/42144 ,  H04M3/42153

Abstract: A broadband provisioning system configured for bulk provisioning of communications services is provided. The system includes an order manager that includes machine executable instructions stored on machine readable media, the instructions for: receiving a request to provision a plurality of telephone numbers with communications services; creating details for the request and setting an initial state for the request; and upon commencement of processing of the request, updating the state of the request to indicate ongoing processing, provisioning each telephone number in the request by associating resources therewith, and updating a status for each telephone number provisioned; and upon completion of processing, changing the state of the request to indicate completion.

公开(公告)号：US09614961B2

公开(公告)日：2017-04-04

申请号：US14502807

申请日：2014-09-30

Applicant: Maximus, Inc.

Inventor： Randall Riefel

IPC: H04M3/51 ,  H04M3/00 ,  H04M3/22 ,  H04M3/42 ,  G06Q30/02

CPC classification number: H04M3/5175 ,  G06Q10/06398 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/00 ,  H04M3/22 ,  H04M3/42 ,  H04M2203/402 ,  H04M2203/556

Abstract: An agent efficiency analysis system for a contact center performs analysis and comparisons on where the agents' time is being spent. The system integrates data from multiple systems Automatic Call Distribution, Integrated Voice Response and Work Force Management contact center applications and organizes the data against a standard set of metrics. Statistical trend analysis (long-term and short-term) may be performed.

公开(公告)号：US20160381219A1

公开(公告)日：2016-12-29

申请号：US15260700

申请日：2016-09-09

Applicant: Global Tel*Link Corporation

Inventor： Stephen HODGE ,  Garth JOHNSON ,  Christopher MCNITT

IPC: H04M3/436 ,  H04L29/06 ,  H04M15/00 ,  H04W12/08 ,  H04M3/22 ,  H04W4/02 ,  H04W12/06

CPC classification number: H04M1/72577 ,  G06F21/305 ,  G06F21/32 ,  G06F21/88 ,  H04L63/08 ,  H04L63/0861 ,  H04L63/10 ,  H04L65/1006 ,  H04L2463/082 ,  H04M1/72572 ,  H04M3/22 ,  H04M3/2281 ,  H04M3/42025 ,  H04M3/42059 ,  H04M3/4365 ,  H04M15/09 ,  H04M15/77 ,  H04M15/854 ,  H04M17/02 ,  H04M2203/2033 ,  H04M2203/6045 ,  H04W4/02 ,  H04W4/12 ,  H04W4/24 ,  H04W12/06 ,  H04W12/08 ,  H04W84/12

Abstract: A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an interact protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.

Abstract translation: 公开了一种用于向受控设施的居民提供通信和数据服务的通信设备和系统。 该设备可以被限制为仅使用交互协议进行通信，以便将设备通信限制到内部内联网。 可以在整个环境中布置无线接入点以在设备和中央处理中心之间路由呼叫和数据。 通过将从设备接收到的通信协议转换为中央处理中心所使用的协议，需要对中央处理中心的最小修改来支持无线通信基础设施。 在电话和系统中可能会实施许多限制和保护措施，以防止不当使用。

公开(公告)号：US09459926B2

公开(公告)日：2016-10-04

申请号：US13467766

申请日：2012-05-09

Applicant: Bulat Shakirzyanov ,  Keith A. Davidson ,  Evan Cooke ,  Jeffrey G. Lawson

Inventor： Bulat Shakirzyanov ,  Keith A. Davidson ,  Evan Cooke ,  Jeffrey G. Lawson

IPC: G06F9/50 ,  H04L29/08 ,  H04Q3/00 ,  H04M7/00 ,  H04M3/22

CPC classification number: G06F9/5072 ,  G06F2209/505 ,  H04L29/08594 ,  H04L67/142 ,  H04M3/22 ,  H04M7/00 ,  H04Q3/00

Abstract: A method and system for managing a computing cluster including hosting a plurality of machines in a networked computing cluster, wherein the plurality of machines include service instances running on hosts, where the services have configured machine state; and wherein machine state includes configuration data and software of the machine; integrating the plurality of machines of the cluster with at least one configuration controller component; and the at least one configuration controller component, altering the machine state of at least one service instance.

公开(公告)号：US09319511B2

公开(公告)日：2016-04-19

申请号：US14681303

申请日：2015-04-08

Applicant: Microsoft Technology Licensing, LLC

Inventor： Madan Mohan R. Appiah ,  Subramanian Chandrasekaran

IPC: H04M3/28 ,  H04M3/08 ,  H04M3/22 ,  H04M3/42

CPC classification number: H04M3/28 ,  H04M3/08 ,  H04M3/22 ,  H04M3/42178 ,  H04M2203/052

Abstract: Systems and methods of managing and diagnosing enterprise telephonic devices are disclosed. A provisioning request can be received from an enterprise telephonic device. The provisioning request can include a domain name system lookup request. An enterprise network address of a device management server can be provided to the enterprise telephonic device. A voice data link can be established with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices. The device management server can periodically receive heartbeat data from the enterprise telephonic device. The heartbeat can be indicative of a status of at least one functionality of the enterprise telephonic device. The enterprise telephonic device can provide diagnostic logs when requested by the device management server. In addition, the enterprise telephonic device can be configured to periodically request software updates.

公开(公告)号：US09231785B2

公开(公告)日：2016-01-05

申请号：US12641966

申请日：2009-12-18

Applicant: Yury Bakshi ,  Eric Noel

Inventor： Yury Bakshi ,  Eric Noel

IPC: H04M3/22 ,  H04M3/08 ,  H04L12/66

CPC classification number: H04L43/0847 ,  H04L12/66 ,  H04L43/10 ,  H04M3/08 ,  H04M3/22 ,  H04M3/2254 ,  H04M7/006

Abstract: A method, computer readable medium and apparatus for clearing hang calls in a communication network are disclosed. For example, the method detects a failure of an adjacent call stateful network element in a signaling path, identifies one or more calls that are affected by the failure of the adjacent call stateful network element, tests a media path of the one or more calls for activity and clears the one or more calls that are affected by the failure of the adjacent call stateful network element if the media path of the one or more calls is inactive.

Abstract translation: 公开了一种在通信网络中清除挂断呼叫的方法，计算机可读介质和装置。 例如，该方法检测信令路径中的相邻呼叫状态网元的故障，识别受相邻呼叫状态网元的故障影响的一个或多个呼叫，测试一个或多个呼叫的媒体路径 活动，并且如果一个或多个呼叫的媒体路径不活动，则清除受相邻呼叫状态网元的故障影响的一个或多个呼叫。

公开(公告)号：US20150351105A1

公开(公告)日：2015-12-03

申请号：US14728539

申请日：2015-06-02

Applicant: Samsung Electronics Co., Ltd.

Inventor： Sung-Jin LEE ,  Jung-Soo Jung ,  Sun-Heui Ryoo ,  Jung-Min Moon ,  Anshuman Nigam

IPC: H04W72/08 ,  H04M3/22 ,  H04B7/02 ,  H04W24/08 ,  H04W72/04

CPC classification number: H04M3/22 ,  H04B17/318 ,  H04W16/10 ,  H04W24/02 ,  H04W24/08 ,  H04W72/1226

Abstract: The present disclosure relates to a pre-5th-Generation (5G) or 5G communication system for supporting higher data rates Beyond 4th-Generation (4G) communication system such as Long Term Evolution (LTE). An apparatus of a Base Station (BS) in a wireless communication system is provided. The apparatus includes a wireless communication unit that is configured to receive an interference signal which cannot be controlled during a first period, and all interference signals during a second period with respect to a plurality of channels and a controller configured to determine a size of an interference signal which can be controlled, using a difference between a measurement of all the interference signals during the second period and a measurement of the interference signal which cannot be controlled, and select one of the plurality of channels according to the determined size of the interference signal which can be controlled.

Abstract translation: 本公开涉及用于支持更高数据速率的前5代（5G）或5G通信系统超越第四代（4G）通信系统，例如长期演进（LTE）。 提供了一种在无线通信系统中的基站（BS）的装置。 该装置包括：无线通信单元，被配置为接收在第一时段期间不能被控制的干扰信号，以及相对于多个信道的第二时段期间的所有干扰信号，以及被配置为确定干扰大小的控制器 可以使用第二时段内的所有干扰信号的测量值与无法控制的干扰信号的测量值之间的差异来控制的信号，并且根据确定的干扰信号的大小来选择多个信道之一 可以控制。