-
公开(公告)号:US20190057100A1
公开(公告)日:2019-02-21
申请号:US15677762
申请日:2017-08-15
Applicant: salesforce.com, inc.
Inventor: Matthew Burghoffer , Robert M. Van Osten , Sean Patrick Lynch , Adam Evans
IPC: G06F17/30
Abstract: A method accesses, by a processing device executing with relation to a data pipeline, first data of a first data type and identifies a first field within the first data that is classified with a first capability, wherein a capability includes a prospective treatment of the first data that is independent of the first data type. The method accesses second data of a second data type and identifies a second field within the second data that is also classified with the first capability. The method executes processing logic on a combination of the first data within the first field and the second data within the second field in a way consistent with the first capability. The method generates a data file as an output from execution of the processing logic, the data file being independent from the first data and the second data.
-
公开(公告)号:US20180253654A1
公开(公告)日:2018-09-06
申请号:US15449371
申请日:2017-03-03
Applicant: salesforce.com, inc.
Inventor: Robert Michael Van Osten , Sean Lynch , Matthew Burghoffer , Adam Evans
IPC: G06N5/02
Abstract: A system may generate rules based on identifying patterns within a set of communications. The system may determine moments and scores based on events and parameters within a communication of the set of communications. In some cases, the set of communications may be stored in a database, and the system may update the set of communications in real-time. The system may determine an insight based on the moments and scores across the set of communications. For example, the system may identify patterns of moments, scores, or the relationship between moments and scores. The system may determine the insight based on the identified pattern. The system may generate a rule based on the insight. In some cases, the rule may specify and action for the system to take. The system may implement the rule in real-time based on transmitting or receiving communications.
-
公开(公告)号:US20180253195A1
公开(公告)日:2018-09-06
申请号:US15451051
申请日:2017-03-06
Applicant: salesforce.com, inc.
Inventor: Robert Van Osten , Sean Patrick Lynch , Matthew Burghoffer , Adam Evans , Joseph Michael Chrzanowski , Adam McCormick Doti , Leo Tenenblat
IPC: G06F3/0482 , G06F17/30
CPC classification number: G06F16/2477 , G06F3/04847 , G06F16/26 , H04L67/22
Abstract: A system may process and display communications data to a user. The system may receive data related to a time series of communication moments. The communication moments may include a property of a communication event that was derived based on an analysis of the communication event. The system may process the data to generate aggregate type information corresponding to one or more types of the communication moments. The system may display the communication moments and the aggregate type information to a user.
-
公开(公告)号:US10585906B2
公开(公告)日:2020-03-10
申请号:US15582256
申请日:2017-04-28
Applicant: salesforce.com, inc.
Inventor: Robert Michael Van Osten , Sean Lynch , Matthew Burghoffer , Adam Evans , Joseph Michael Chrzanowski
IPC: G06F17/30 , G06F16/2458 , H04L29/08 , G06F16/9537 , G06F16/2457 , G06F17/27 , G06Q10/10
Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.
-
公开(公告)号:US20180314740A1
公开(公告)日:2018-11-01
申请号:US15582256
申请日:2017-04-28
Applicant: salesforce.com, inc.
Inventor: Robert Michael Van Osten , Sean Lynch , Matthew Burghoffer , Adam Evans , Joseph Michael Chrzanowski
CPC classification number: G06F16/2477 , G06F16/24578 , G06F16/9537 , G06F17/2765 , G06F17/279 , G06Q10/103 , G06Q10/107 , H04L67/10 , H04L67/22 , H04L67/306
Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.
-
-
-
-