公开(公告)号：US20180253195A1

公开(公告)日：2018-09-06

申请号：US15451051

申请日：2017-03-06

Applicant: salesforce.com, inc.

Inventor： Robert Van Osten ,  Sean Patrick Lynch ,  Matthew Burghoffer ,  Adam Evans ,  Joseph Michael Chrzanowski ,  Adam McCormick Doti ,  Leo Tenenblat

IPC: G06F3/0482 ,  G06F17/30

CPC classification number: G06F16/2477 ,  G06F3/04847 ,  G06F16/26 ,  H04L67/22

Abstract: A system may process and display communications data to a user. The system may receive data related to a time series of communication moments. The communication moments may include a property of a communication event that was derived based on an analysis of the communication event. The system may process the data to generate aggregate type information corresponding to one or more types of the communication moments. The system may display the communication moments and the aggregate type information to a user.

公开(公告)号：US10585906B2

公开(公告)日：2020-03-10

申请号：US15582256

申请日：2017-04-28

Applicant: salesforce.com, inc.

Inventor： Robert Michael Van Osten ,  Sean Lynch ,  Matthew Burghoffer ,  Adam Evans ,  Joseph Michael Chrzanowski

IPC: G06F17/30 ,  G06F16/2458 ,  H04L29/08 ,  G06F16/9537 ,  G06F16/2457 ,  G06F17/27 ,  G06Q10/10

Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.

公开(公告)号：US20180314740A1

公开(公告)日：2018-11-01

申请号：US15582256

申请日：2017-04-28

Applicant: salesforce.com, inc.

Inventor： Robert Michael Van Osten ,  Sean Lynch ,  Matthew Burghoffer ,  Adam Evans ,  Joseph Michael Chrzanowski

IPC: G06F17/30 ,  H04L29/08

CPC classification number: G06F16/2477 ,  G06F16/24578 ,  G06F16/9537 ,  G06F17/2765 ,  G06F17/279 ,  G06Q10/103 ,  G06Q10/107 ,  H04L67/10 ,  H04L67/22 ,  H04L67/306

Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.