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公开(公告)号：US10928976B2
公开(公告)日：2021-02-23
申请号：US14293619
申请日：2014-06-02
Applicant: Verint Americas Inc.
Inventor： Fred A Brown , Tanya M Miller , Megan Brown
IPC: G06F3/0481 , G06Q50/20 , G06Q30/00 , G06Q10/10 , G06F9/451 , G06F3/16 , G06F3/0484 , G06N3/00 , G06F16/9032
Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
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Patent Agency Ranking
公开(公告)号：US10088972B2
公开(公告)日：2018-10-02
申请号：US14293673
申请日：2014-06-02
Applicant: Verint Americas Inc.
Inventor： Fred A Brown , Tanya M Miller
IPC: G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q10/10 , G06Q50/20 , G06Q30/00 , G06F9/451 , G06N3/00 , G06F17/30
Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
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公开(公告)号：US10599953B2
公开(公告)日：2020-03-24
申请号：US14470908
申请日：2014-08-27
Applicant: Verint Americas Inc.
Inventor： Fred A Brown , Tanya M Miller , Charles C Wooters , Megan Brown , Molly Q Brown
Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.
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公开(公告)号：US10445115B2
公开(公告)日：2019-10-15
申请号：US13865789
申请日：2013-04-18
Applicant: Verint Americas Inc.
Inventor： Fred A Brown , Tanya M Miller , Richard Morris
IPC: G06F3/0488 , G06F9/451 , G06F3/16 , G06Q10/02 , G06F3/0482 , G06F3/0486
Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.
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公开(公告)号：US10379712B2
公开(公告)日：2019-08-13
申请号：US14980388
申请日：2015-12-28
Applicant: Verint Americas Inc.
Inventor： Fred A Brown , Eli D. Snavely , Tanya M Miller , Charles C Wooters , Bryan Michael Culley
IPC: G06F3/0481 , G06F3/0484 , G06F3/16 , H04L12/58
Abstract: A conversation user interface enables users to better understand their interactions with computing devices, particularly when speech input is involved. The conversation user interface conveys a visual representation of a conversation between the computing device, or virtual assistant thereon, and a user. The conversation user interface presents a series of dialog representations that show input from a user (verbal or otherwise) and responses from the device or virtual assistant. Associated with one or more of the dialog representations are one or more graphical elements to convey assumptions made to interpret the user input and derive an associated response. The conversation user interface enables the user to see the assumptions upon which the response was based, and to optionally change the assumption(s). Upon change of an assumption, the conversation GUI is refreshed to present a modified dialog representation of a new response derived from the altered set of assumptions.
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公开(公告)号：US10055681B2
公开(公告)日：2018-08-21
申请号：US14069074
申请日：2013-10-31
Applicant: Verint Americas Inc.
Inventor： Fred A Brown , Tanya M Miller , Megan Brown , Verlie Thompson
Abstract: Techniques for mapping actions and objects to tasks may include identifying a task to be performed by a virtual assistant for an action and/or object. The task may be identified based on a task map of the virtual assistant. In some examples, the task may be identified based on contextual information of a user, such as a conversation history, content output history, user preferences, and so on. The techniques may also include customizing a task map for a particular context, such as a particular user, industry, platform, device type, and so on. The customization may include assigning an action, object, and/or variable value to a particular task.
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