公开(公告)号：US20210173548A1

公开(公告)日：2021-06-10

申请号：US17181159

申请日：2021-02-22

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Megan Brown

IPC: G06F3/0481 ,  G06Q30/00 ,  G06Q50/20 ,  G06F9/451 ,  G06Q10/10 ,  G06F3/0484 ,  G06F3/16 ,  G06F16/9032 ,  G06N3/00

Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

公开(公告)号：US10599953B2

公开(公告)日：2020-03-24

申请号：US14470908

申请日：2014-08-27

Applicant: Verint Americas Inc.

Inventor： Fred A Brown ,  Tanya M Miller ,  Charles C Wooters ,  Megan Brown ,  Molly Q Brown

IPC: G06K9/62 ,  G06F16/35

Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

公开(公告)号：US10928976B2

公开(公告)日：2021-02-23

申请号：US14293619

申请日：2014-06-02

Applicant: Verint Americas Inc.

Inventor： Fred A Brown ,  Tanya M Miller ,  Megan Brown

IPC: G06F3/0481 ,  G06Q50/20 ,  G06Q30/00 ,  G06Q10/10 ,  G06F9/451 ,  G06F3/16 ,  G06F3/0484 ,  G06N3/00 ,  G06F16/9032

Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

公开(公告)号：US11537820B2

公开(公告)日：2022-12-27

申请号：US16789811

申请日：2020-02-13

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Charles C. Wooters ,  Megan Brown ,  Molly Q. Brown

IPC: G06K9/62 ,  G06F16/35

Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

公开(公告)号：US20200184276A1

公开(公告)日：2020-06-11

申请号：US16789811

申请日：2020-02-13

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Charles C. Wooters ,  Megan Brown ,  Molly Q. Brown

IPC: G06K9/62 ,  G06F16/35

Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

公开(公告)号：US20190057298A1

公开(公告)日：2019-02-21

申请号：US16105671

申请日：2018-08-20

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Megan Brown ,  Verlie Thompson

IPC: G06N3/00

Abstract: Techniques for mapping actions and objects to tasks may include identifying a task to be performed by a virtual assistant for an action and/or object. The task may be identified based on a task map of the virtual assistant. In some examples, the task may be identified based on contextual information of a user, such as a conversation history, content output history, user preferences, and so on. The techniques may also include customizing a task map for a particular context, such as a particular user, industry, platform, device type, and so on. The customization may include assigning an action, object, and/or variable value to a particular task.

公开(公告)号：US20200184275A1

公开(公告)日：2020-06-11

申请号：US16789806

申请日：2020-02-13

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Charles C. Wooters ,  Megan Brown ,  Molly Q. Brown

IPC: G06K9/62 ,  G06F16/35

Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

公开(公告)号：US10055681B2

公开(公告)日：2018-08-21

申请号：US14069074

申请日：2013-10-31

Applicant: Verint Americas Inc.

Inventor： Fred A Brown ,  Tanya M Miller ,  Megan Brown ,  Verlie Thompson

IPC: G06F3/048 ,  G06N3/00 ,  H04M3/527 ,  G06F17/28 ,  G10L15/26

CPC classification number: G06N3/006 ,  G06F17/28 ,  G06N3/008 ,  G10L15/26 ,  H04M3/527

Abstract: Techniques for mapping actions and objects to tasks may include identifying a task to be performed by a virtual assistant for an action and/or object. The task may be identified based on a task map of the virtual assistant. In some examples, the task may be identified based on contextual information of a user, such as a conversation history, content output history, user preferences, and so on. The techniques may also include customizing a task map for a particular context, such as a particular user, industry, platform, device type, and so on. The customization may include assigning an action, object, and/or variable value to a particular task.