公开(公告)号：US10055681B2

公开(公告)日：2018-08-21

申请号：US14069074

申请日：2013-10-31

Applicant: Verint Americas Inc.

Inventor： Fred A Brown ,  Tanya M Miller ,  Megan Brown ,  Verlie Thompson

IPC: G06F3/048 ,  G06N3/00 ,  H04M3/527 ,  G06F17/28 ,  G10L15/26

CPC classification number: G06N3/006 ,  G06F17/28 ,  G06N3/008 ,  G10L15/26 ,  H04M3/527

Abstract: Techniques for mapping actions and objects to tasks may include identifying a task to be performed by a virtual assistant for an action and/or object. The task may be identified based on a task map of the virtual assistant. In some examples, the task may be identified based on contextual information of a user, such as a conversation history, content output history, user preferences, and so on. The techniques may also include customizing a task map for a particular context, such as a particular user, industry, platform, device type, and so on. The customization may include assigning an action, object, and/or variable value to a particular task.

公开(公告)号：US20190057298A1

公开(公告)日：2019-02-21

申请号：US16105671

申请日：2018-08-20

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Megan Brown ,  Verlie Thompson

IPC: G06N3/00

Abstract: Techniques for mapping actions and objects to tasks may include identifying a task to be performed by a virtual assistant for an action and/or object. The task may be identified based on a task map of the virtual assistant. In some examples, the task may be identified based on contextual information of a user, such as a conversation history, content output history, user preferences, and so on. The techniques may also include customizing a task map for a particular context, such as a particular user, industry, platform, device type, and so on. The customization may include assigning an action, object, and/or variable value to a particular task.