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公开(公告)号：US11295221B2
公开(公告)日：2022-04-05
申请号：US16539345
申请日：2019-08-13
Applicant: Verint Americas Inc.
Inventor： Tanya M. Miller , Ian Beaver
Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include tasks to be completed that may have repetitious entry of the same or similar information. User preferences may be learned by the system and may be confirmed by the user prior to the learned preference being implemented. Learned preferences may be identified in near real-time on large collections of data for a large population of users. Further, the learned preferences may be based at least in part on previous conversations and actions between the system and the user as well as user-defined occurrence thresholds.
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公开(公告)号：US20210371528A1
公开(公告)日：2021-12-02
申请号：US17404189
申请日：2021-08-17
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller , Richard Morris
Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.
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公开(公告)号：US10983654B2
公开(公告)日：2021-04-20
申请号：US15828036
申请日：2017-11-30
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller , Mark Zartler
IPC: G06F3/048 , G06F16/951 , G06F16/9032 , G06Q10/10
Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
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公开(公告)号：US20210019353A1
公开(公告)日：2021-01-21
申请号：US17062752
申请日：2020-10-05
Applicant: Verint Americas Inc.
Inventor： Fred Brown , Mark Zartler , Tanya M. Miller
IPC: G06F16/93 , G06F16/242 , G06F16/2455 , G06F40/30 , G06F40/40 , G06F40/232 , G06F40/242 , G10L17/22 , G06N5/02
Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
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公开(公告)号：US10417567B1
公开(公告)日：2019-09-17
申请号：US14181608
申请日：2014-02-14
Applicant: Verint Americas Inc.
Inventor： Tanya M. Miller , Ian Beaver
Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include tasks to be completed that may have repetitious entry of the same or similar information. User preferences may be learned by the system and may be confirmed by the user prior to the learned preference being implemented. Learned preferences may be identified in near real-time on large collections of data for a large population of users. Further, the learned preferences may be based at least in part on previous conversations and actions between the system and the user as well as user-defined occurrence thresholds.
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Patent Agency Ranking
公开(公告)号：US11099867B2
公开(公告)日：2021-08-24
申请号：US16600695
申请日：2019-10-14
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller , Richard Morris
IPC: G06F3/16 , G06F9/451 , G06F3/0488 , G06Q10/02 , G06F3/0482 , G06F3/0486
Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.
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公开(公告)号：US20200184275A1
公开(公告)日：2020-06-11
申请号：US16789806
申请日：2020-02-13
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller , Charles C. Wooters , Megan Brown , Molly Q. Brown
Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.
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公开(公告)号：US20190355362A1
公开(公告)日：2019-11-21
申请号：US16531380
申请日：2019-08-05
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller
Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
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公开(公告)号：US11960694B2
公开(公告)日：2024-04-16
申请号：US17232529
申请日：2021-04-16
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller , Mark Zartler
IPC: G06F3/048 , G06F16/9032 , G06F16/951 , G06Q10/10
CPC classification number: G06F3/048 , G06F16/90332 , G06F16/951 , G06Q10/10 , G06F2203/04803
Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
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公开(公告)号：US20220172718A1
公开(公告)日：2022-06-02
申请号：US17548801
申请日：2021-12-13
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller
Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
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