公开(公告)号：US10795944B2

公开(公告)日：2020-10-06

申请号：US15412573

申请日：2017-01-23

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/242 ,  G06F16/93 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02 ,  G06F16/43 ,  G06F16/25 ,  G06F16/332

Abstract: User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.

公开(公告)号：US10109297B2

公开(公告)日：2018-10-23

申请号：US14467221

申请日：2014-08-25

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Tanya M Miller ,  Mark Zartler ,  Scott Buzan

IPC: G09B5/00 ,  G10L25/48 ,  G06F17/30 ,  G06F17/28 ,  G10L15/18 ,  G06N5/02

Abstract: A virtual assistant may communicate with a user in a conversational manner based on context. For instances, a virtual assistant may be presented to a user to enable a conversation between the virtual assistant and the user. A response to user input that is received during the conversation may be determined based on contextual values related to the conversation or system that implements the virtual assistant.

公开(公告)号：US20210019353A1

公开(公告)日：2021-01-21

申请号：US17062752

申请日：2020-10-05

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US10545648B2

公开(公告)日：2020-01-28

申请号：US16242639

申请日：2019-01-08

Applicant: Verint Americas Inc.

Inventor： Ian Beaver ,  Fred Brown ,  Casey Gossard

IPC: G06F17/27 ,  G06F3/0484 ,  G10L15/22 ,  G10L25/51 ,  G10L15/30 ,  G10L25/63 ,  G10L15/18 ,  G10L25/66 ,  G10L15/183

Abstract: This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.

公开(公告)号：US20220237235A1

公开(公告)日：2022-07-28

申请号：US17670742

申请日：2022-02-14

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US11250072B2

公开(公告)日：2022-02-15

申请号：US17062752

申请日：2020-10-05

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02 ,  G06F16/43 ,  G06F16/25 ,  G06F16/332

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US20190138190A1

公开(公告)日：2019-05-09

申请号：US16242639

申请日：2019-01-08

Applicant: Verint Americas Inc.

Inventor： Ian Beaver ,  Fred Brown ,  Casey Gossard

IPC: G06F3/0484 ,  G06F17/27 ,  G10L15/22

Abstract: This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.

公开(公告)号：US11727066B2

公开(公告)日：2023-08-15

申请号：US17670742

申请日：2022-02-14

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F16/43 ,  G06F16/25 ,  G06F16/332 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02

CPC classification number: G06F16/93 ,  G06F16/243 ,  G06F16/2455 ,  G06F40/232 ,  G06F40/242 ,  G06F40/30 ,  G06F40/40 ,  G06N5/02 ,  G10L17/22 ,  G06F16/258 ,  G06F16/3329 ,  G06F16/43

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US10438610B2

公开(公告)日：2019-10-08

申请号：US14467715

申请日：2014-08-25

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Tanya M Miller ,  Mark Zartler ,  Molly Q Brown

IPC: G10L25/48 ,  G06F16/332 ,  G06F17/28 ,  G10L15/18 ,  G06N5/02 ,  G06F16/63

Abstract: A virtual assistant may communicate with a user in a natural language that simulates a human. The virtual assistant may be associated with a human-configured knowledge base that simulates human responses. In some instances, a parent response may be provided by the virtual assistant and, thereafter, a child response that is associated with the parent response may be provided.

公开(公告)号：US20190139564A1

公开(公告)日：2019-05-09

申请号：US16241466

申请日：2019-01-07

Applicant: Verint Americas Inc.

Inventor： Tanya M. Miller ,  Fred Brown ,  Mark Zartler ,  Molly Q. Brown

IPC: G10L25/48 ,  G06F16/332 ,  G06N5/02 ,  G06F16/63 ,  G06F17/28 ,  G10L15/18

Abstract: Various embodiments provide a tool, referred to herein as “Active Lab” that can be used to develop, debug, and maintain knowledge bases. These knowledge bases (KBs) can then engage various applications, technology, and communications protocols for the purpose of task automation, real time alerting, system integration, knowledge acquisition, and various forms of peer influence. In at least some embodiments, a KB is used as a virtual assistant that any real person can interact with using their own natural language. The KB can then respond and react however the user wants: answering questions, activating applications, or responding to actions on a web page.