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公开(公告)号：US10109297B2
公开(公告)日：2018-10-23
申请号：US14467221
申请日：2014-08-25
Applicant: Verint Americas Inc.
Inventor： Fred Brown , Tanya M Miller , Mark Zartler , Scott Buzan
Abstract: A virtual assistant may communicate with a user in a conversational manner based on context. For instances, a virtual assistant may be presented to a user to enable a conversation between the virtual assistant and the user. A response to user input that is received during the conversation may be determined based on contextual values related to the conversation or system that implements the virtual assistant.
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公开(公告)号：US11960694B2
公开(公告)日：2024-04-16
申请号：US17232529
申请日：2021-04-16
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller , Mark Zartler
IPC: G06F3/048 , G06F16/9032 , G06F16/951 , G06Q10/10
CPC classification number: G06F3/048 , G06F16/90332 , G06F16/951 , G06Q10/10 , G06F2203/04803
Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
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公开(公告)号：US10795944B2
公开(公告)日：2020-10-06
申请号：US15412573
申请日：2017-01-23
Applicant: Verint Americas Inc.
Inventor： Fred Brown , Mark Zartler , Tanya M. Miller
IPC: G06F16/242 , G06F16/93 , G06F16/2455 , G06F40/30 , G06F40/40 , G06F40/232 , G06F40/242 , G10L17/22 , G06N5/02 , G06F16/43 , G06F16/25 , G06F16/332
Abstract: User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.
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公开(公告)号：US11727066B2
公开(公告)日：2023-08-15
申请号：US17670742
申请日：2022-02-14
Applicant: Verint Americas Inc.
Inventor： Fred Brown , Mark Zartler , Tanya M. Miller
IPC: G06F16/93 , G06F16/242 , G06F16/2455 , G06F40/30 , G06F16/43 , G06F16/25 , G06F16/332 , G06F40/40 , G06F40/232 , G06F40/242 , G10L17/22 , G06N5/02
CPC classification number: G06F16/93 , G06F16/243 , G06F16/2455 , G06F40/232 , G06F40/242 , G06F40/30 , G06F40/40 , G06N5/02 , G10L17/22 , G06F16/258 , G06F16/3329 , G06F16/43
Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
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公开(公告)号：US10438610B2
公开(公告)日：2019-10-08
申请号：US14467715
申请日：2014-08-25
Applicant: Verint Americas Inc.
Inventor： Fred Brown , Tanya M Miller , Mark Zartler , Molly Q Brown
Abstract: A virtual assistant may communicate with a user in a natural language that simulates a human. The virtual assistant may be associated with a human-configured knowledge base that simulates human responses. In some instances, a parent response may be provided by the virtual assistant and, thereafter, a child response that is associated with the parent response may be provided.
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Patent Agency Ranking
公开(公告)号：US20190139564A1
公开(公告)日：2019-05-09
申请号：US16241466
申请日：2019-01-07
Applicant: Verint Americas Inc.
Inventor： Tanya M. Miller , Fred Brown , Mark Zartler , Molly Q. Brown
Abstract: Various embodiments provide a tool, referred to herein as “Active Lab” that can be used to develop, debug, and maintain knowledge bases. These knowledge bases (KBs) can then engage various applications, technology, and communications protocols for the purpose of task automation, real time alerting, system integration, knowledge acquisition, and various forms of peer influence. In at least some embodiments, a KB is used as a virtual assistant that any real person can interact with using their own natural language. The KB can then respond and react however the user wants: answering questions, activating applications, or responding to actions on a web page.
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公开(公告)号：US11663253B2
公开(公告)日：2023-05-30
申请号：US16694532
申请日：2019-11-25
Applicant: Verint Americas Inc.
Inventor： Tanya Miller , Mark Zartler
IPC: G06F16/33
CPC classification number: G06F16/3338
Abstract: Various embodiments are described which leverage techniques for breaking down critical ideas from an inputted phrase into concepts in order to provide a response that is more relevant to the inputted phrase. In this regard, concepts and/or concept patterns are utilized with information retrieval searching to provide more relevant and concise documents in response to an inputted phrase. In addition, concepts and/or concept patterns are utilized with respect to assessing information (e.g., documents) available in a knowledge base and building appropriate pre-defined responses to an inputted phrase.
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公开(公告)号：US10983654B2
公开(公告)日：2021-04-20
申请号：US15828036
申请日：2017-11-30
Applicant: Verint Americas Inc.
Inventor： Fred A. Brown , Tanya M. Miller , Mark Zartler
IPC: G06F3/048 , G06F16/951 , G06F16/9032 , G06Q10/10
Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
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公开(公告)号：US20210019353A1
公开(公告)日：2021-01-21
申请号：US17062752
申请日：2020-10-05
Applicant: Verint Americas Inc.
Inventor： Fred Brown , Mark Zartler , Tanya M. Miller
IPC: G06F16/93 , G06F16/242 , G06F16/2455 , G06F40/30 , G06F40/40 , G06F40/232 , G06F40/242 , G10L17/22 , G06N5/02
Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
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公开(公告)号：US20220237235A1
公开(公告)日：2022-07-28
申请号：US17670742
申请日：2022-02-14
Applicant: Verint Americas Inc.
Inventor： Fred Brown , Mark Zartler , Tanya M. Miller
IPC: G06F16/93 , G06F16/242 , G06F16/2455 , G06F40/30 , G06F40/40 , G06F40/232 , G06F40/242 , G10L17/22 , G06N5/02
Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
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