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公开(公告)号：US20200159566A1
公开(公告)日：2020-05-21
申请号：US16686733
申请日：2019-11-18
Applicant: Verint Americas Inc.
Inventor： Senan Burgess , Chris Schnurr
IPC: G06F9/48
Abstract: The present invention is a method and system for automatedly producing at least one desktop analytics trigger. Upon receiving at least one type of data input, the system analyzes the data input and produces at least one desktop analytics trigger based on the results of the analysis of the data input. The data input can include data on the programs, applications, or information a user utilizes during a task, to allow use of desktop process analytics. This process may be used to either generate a new desktop analytics trigger or update an existing desktop analytics trigger.
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公开(公告)号：US20240007429A1
公开(公告)日：2024-01-04
申请号：US18215319
申请日：2023-06-28
Applicant: Verint Americas Inc.
Inventor： Chris Schnurr , Curtis Cunningham , Chris O'Donnell , Senan Burgess
IPC: H04L51/224 , H04L9/40 , H04L69/22
CPC classification number: H04L51/224 , H04L63/168 , H04L69/22
Abstract: A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources and rules may be applied to provide realtime contextual information associated with the end-user.
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公开(公告)号：US20240004729A1
公开(公告)日：2024-01-04
申请号：US18217161
申请日：2023-06-30
Applicant: Verint Americas Inc.
Inventor： Paul Workman , Ryan Coram , Brendan Killen , Chris Schnurr
CPC classification number: G06F9/542 , H04L63/0884 , G06F9/547
Abstract: A real time contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources and rules may be applied to provide real time contextual information associated with the end-user.
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Patent Agency Ranking
公开(公告)号：US20230325261A1
公开(公告)日：2023-10-12
申请号：US18295289
申请日：2023-04-04
Applicant: Verint Americas Inc.
Inventor： Chris Schnurr , Brendan Killen , Marc Calahan , Duane Wright
IPC: G06F9/54
Abstract: A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources and rules may be applied to provide realtime contextual information associated with the end-user.
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公开(公告)号：US11740986B2
公开(公告)日：2023-08-29
申请号：US17401825
申请日：2021-08-13
Applicant: Verint Americas Inc.
Inventor： Senan Burgess , Chris Schnurr
CPC classification number: G06F11/30 , G06F9/48 , G06F11/301 , G06F11/3003 , G06F11/3006 , G06F11/3065 , G06F11/3068 , G06F11/3072 , G06F11/34 , G06F11/3447 , G06F11/3452 , G06N5/00 , G06N20/00 , G06Q10/06 , G06F2201/86
Abstract: The present invention is a method and system for automatedly producing at least one desktop analytics trigger. Upon receiving at least one type of data input, the system analyzes the data input and produces at least one desktop analytics trigger based on the results of the analysis of the data input. The data input can include data on the programs, applications, or information a user utilizes during a task, to allow use of desktop process analytics. This process may be used to either generate a new desktop analytics trigger or update an existing desktop analytics trigger.
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6.发明公开公开(公告)号：US20230419953A1
公开(公告)日：2023-12-28
申请号：US18339402
申请日：2023-06-22
Applicant: Verint Americas Inc.
Inventor： Chris Schnurr , Paul Workman , Kirsty Meredith , Brendan Killen , Curtis Cunningham , Chris O'Donnell , Inês Ferreira , Peter Connolly , Tim Furnell , Assaf Arbely , Duane Wright
CPC classification number: G10L15/08 , H04L67/55 , H04L69/22 , H04L63/0807 , G06F3/04817 , G10L15/26
Abstract: A real-time contextual event notification system ingests events as streams from any authorized entity, applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources, and rules may be applied to provide real-time contextual information associated with the end user. One such event stream includes detected linguistic and/or acoustic events during a phone call between two or more persons.
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公开(公告)号：US20210374026A1
公开(公告)日：2021-12-02
申请号：US17401825
申请日：2021-08-13
Applicant: Verint Americas Inc.
Inventor： Senan Burgess , Chris Schnurr
Abstract: The present invention is a method and system for automatedly producing at least one desktop analytics trigger. Upon receiving at least one type of data input, the system analyzes the data input and produces at least one desktop analytics trigger based on the results of the analysis of the data input. The data input can include data on the programs, applications, or information a user utilizes during a task, to allow use of desktop process analytics. This process may be used to either generate a new desktop analytics trigger or update an existing desktop analytics trigger.
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公开(公告)号：US11093359B2
公开(公告)日：2021-08-17
申请号：US16686733
申请日：2019-11-18
Applicant: Verint Americas Inc.
Inventor： Senan Burgess , Chris Schnurr
Abstract: The present invention is a method and system for automatedly producing at least one desktop analytics trigger. Upon receiving at least one type of data input, the system analyzes the data input and produces at least one desktop analytics trigger based on the results of the analysis of the data input. The data input can include data on the programs, applications, or information a user utilizes during a task, to allow use of desktop process analytics. This process may be used to either generate a new desktop analytics trigger or update an existing desktop analytics trigger.
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