公开(公告)号：US20230325261A1

公开(公告)日：2023-10-12

申请号：US18295289

申请日：2023-04-04

Applicant: Verint Americas Inc.

Inventor： Chris Schnurr ,  Brendan Killen ,  Marc Calahan ,  Duane Wright

IPC: G06F9/54

CPC classification number: G06F9/542 ,  G06F9/546

Abstract: A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources and rules may be applied to provide realtime contextual information associated with the end-user.

公开(公告)号：US20230419953A1

公开(公告)日：2023-12-28

申请号：US18339402

申请日：2023-06-22

Applicant: Verint Americas Inc.

Inventor： Chris Schnurr ,  Paul Workman ,  Kirsty Meredith ,  Brendan Killen ,  Curtis Cunningham ,  Chris O'Donnell ,  Inês Ferreira ,  Peter Connolly ,  Tim Furnell ,  Assaf Arbely ,  Duane Wright

IPC: G10L15/08 ,  H04L67/55 ,  H04L69/22 ,  H04L9/40 ,  G06F3/04817 ,  G10L15/26

CPC classification number: G10L15/08 ,  H04L67/55 ,  H04L69/22 ,  H04L63/0807 ,  G06F3/04817 ,  G10L15/26

Abstract: A real-time contextual event notification system ingests events as streams from any authorized entity, applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context. The event streams may come from multiple sources, and rules may be applied to provide real-time contextual information associated with the end user. One such event stream includes detected linguistic and/or acoustic events during a phone call between two or more persons.