TECHNIQUES TO RESPOND TO USER REQUESTS USING NATURAL-LANGUAGE MACHINE LEARNING BASED ON EXAMPLE CONVERSATIONS

    公开(公告)号:US20170293681A1

    公开(公告)日:2017-10-12

    申请号:US15380112

    申请日:2016-12-15

    Applicant: Facebook, Inc.

    Abstract: Techniques to response to user requests using natural-language machine learning based on example conversations are described. In one embodiment, an apparatus may comprise a bot application interface component operative to receive an example-interaction repository, the example-interaction repository comprising a plurality of example user-to-bot interactions; and an interaction processing component operative to submit the example-interaction repository to a natural-language machine learning component; receive a sequence model from the natural-language machine learning component in response to submitting the example-interaction repository; and perform a user-to-bot conversation based on the sequence model. Other embodiments are described and claimed.

    Techniques to configure a web-based application for bot configuration

    公开(公告)号:US10599402B2

    公开(公告)日:2020-03-24

    申请号:US15648488

    申请日:2017-07-13

    Applicant: Facebook, Inc.

    Abstract: Techniques to configure a web-based application for bot configuration are described. In one embodiment, an apparatus may comprise a web application hosting component operative to receive a bot-configuration request from a web client, the bot-configuration request corresponding to a developer account for a bot system; and provide a web-based application to the web client; and a web-application preparation component operative to prepare the web-based application for the web client, the web-based application comprising a simulated user environment interface, a code development interface, and a natural-language-processing log interface, wherein the simulated user environment interface corresponds to a user interface for the bot system. Other embodiments are described and claimed.

    Techniques for intent-based search for bots

    公开(公告)号:US11025566B2

    公开(公告)日:2021-06-01

    申请号:US15485665

    申请日:2017-04-12

    Applicant: Facebook, Inc.

    Abstract: Techniques for intent-based search for bots are described. In one embodiment, an apparatus may comprise a bot application interface component operative to receive a plurality of bot capability catalogs for a plurality of bots at a bot-service system, wherein each of the plurality of bot capability catalogs expresses bot capability in natural language for an associated bot; a client communication component operative to receive a user service prompt from a user client device, the user service prompt expressed in natural language; and identify one or more selected bots to the user client device in response to receiving the user service prompt from the user client device; and an interaction processing component operative to determine the one or more selected bots of the plurality of bots by matching the user service prompt against the plurality of bot capability catalogs. Other embodiments are described and claimed.

    TECHNIQUES TO CONFIGURE A WEB-BASED APPLICATION FOR BOT CONFIGURATION

    公开(公告)号:US20190018657A1

    公开(公告)日:2019-01-17

    申请号:US15648488

    申请日:2017-07-13

    Applicant: Facebook, Inc.

    Abstract: Techniques to configure a web-based application for bot configuration are described. In one embodiment, an apparatus may comprise a web application hosting component operative to receive a bot-configuration request from a web client, the bot-configuration request corresponding to a developer account for a bot system; and provide a web-based application to the web client; and a web-application preparation component operative to prepare the web-based application for the web client, the web-based application comprising a simulated user environment interface, a code development interface, and a natural-language-processing log interface, wherein the simulated user environment interface corresponds to a user interface for the bot system. Other embodiments are described and claimed.

    TECHNIQUES FOR INTENT-BASED SEARCH FOR BOTS
    8.
    发明申请

    公开(公告)号:US20180300399A1

    公开(公告)日:2018-10-18

    申请号:US15485665

    申请日:2017-04-12

    Applicant: Facebook, Inc.

    Abstract: Techniques for intent-based search for bots are described. In one embodiment, an apparatus may comprise a bot application interface component operative to receive a plurality of bot capability catalogs for a plurality of bots at a bot-service system, wherein each of the plurality of bot capability catalogs expresses bot capability in natural language for an associated bot; a client communication component operative to receive a user service prompt from a user client device, the user service prompt expressed in natural language; and identify one or more selected bots to the user client device in response to receiving the user service prompt from the user client device; and an interaction processing component operative to determine the one or more selected bots of the plurality of bots by matching the user service prompt against the plurality of bot capability catalogs. Other embodiments are described and claimed.

    PROVIDING PERSONAL ASSISTANT SERVICE VIA MESSAGING
    10.
    发明申请
    PROVIDING PERSONAL ASSISTANT SERVICE VIA MESSAGING 审中-公开
    通过消息传递提供个人助理服务

    公开(公告)号:US20170026318A1

    公开(公告)日:2017-01-26

    申请号:US14809078

    申请日:2015-07-24

    Applicant: Facebook, Inc.

    Abstract: The present disclosure relates to systems, methods, and devices for providing personal assistant service via messaging. In particular, one or more embodiments receive a request for personal assistant service in an electronic message from a user, assign the request to an agent, determine an intent of the request, and configure an agent user interface to include one or more options in accordance with the determined intent of the request.

    Abstract translation: 本公开涉及通过消息传递提供个人助理服务的系统,方法和设备。 特别地,一个或多个实施例在来自用户的电子消息中接收对个人助理服务的请求,将请求分配给代理,确定请求的意图,以及配置代理用户界面以包括一个或多个选项 以确定的请求意图。

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