TECHNIQUES TO PREDICTIVELY RESPOND TO USER REQUESTS USING NATURAL LANGUAGE PROCESSING

    公开(公告)号:US20170277667A1

    公开(公告)日:2017-09-28

    申请号:US15077814

    申请日:2016-03-22

    Applicant: Facebook, Inc.

    CPC classification number: G06F17/279 G06F3/0482 G06F3/0484 G06F17/30654

    Abstract: Techniques to predictively respond to user requests using natural language processing are described. In one embodiment, an apparatus may comprise a client communication component operative to receive a user service request from a user client; an interaction processing component operative to submit the user service request to a memory-based natural language processing component; generate a series of user interaction exchanges with the user client based on output from the memory-based natural language processing component, wherein the series of user interaction exchanges are represented in a memory component of the memory-based natural language processing component; and receive one or more operator instructions for the performance of the user service request from the memory-based natural language processing component; and a user interface component operative to display the one or more operator instructions in an operator console. Other embodiments are described and claimed.

    Techniques to predictively respond to user requests using natural language processing

    公开(公告)号:US10198433B2

    公开(公告)日:2019-02-05

    申请号:US15077814

    申请日:2016-03-22

    Applicant: Facebook, Inc.

    Abstract: Techniques to predictively respond to user requests using natural language processing are described. In one embodiment, an apparatus may comprise a client communication component operative to receive a user service request from a user client; an interaction processing component operative to submit the user service request to a memory-based natural language processing component; generate a series of user interaction exchanges with the user client based on output from the memory-based natural language processing component, wherein the series of user interaction exchanges are represented in a memory component of the memory-based natural language processing component; and receive one or more operator instructions for the performance of the user service request from the memory-based natural language processing component; and a user interface component operative to display the one or more operator instructions in an operator console. Other embodiments are described and claimed.

    Personalizing Default Search Queries on Online Social Networks
    6.
    发明申请
    Personalizing Default Search Queries on Online Social Networks 有权
    个性化在线社交网络的默认搜索查询

    公开(公告)号:US20140344265A1

    公开(公告)日:2014-11-20

    申请号:US14449291

    申请日:2014-08-01

    Applicant: Facebook, Inc.

    Abstract: In one embodiment, a method includes accessing a social graph that includes a plurality of nodes and edges. A first node corresponds to a first user associated with an online social network and second nodes correspond to a concept or a second user. The method further comprises scoring a first set of nodes of the second nodes based on user-engagement factors. The method further comprises identifying common nodes that are connected by edges to nodes of the first set of nodes that have a score greater than a threshold score. The method further comprises generating structured queries and sending the structured queries to the user, the sent structured queries being a personalized query.

    Abstract translation: 在一个实施例中,一种方法包括访问包括多个节点和边缘的社交图。 第一节点对应于与在线社交网络相关联的第一用户,第二节点对应于概念或第二用户。 该方法还包括基于用户参与因素对第二节点的第一组节点进行评分。 该方法还包括将边缘连接的第一组节点的节点的共同节点识别为具有大于阈值分数的分数。 该方法还包括生成结构化查询并将结构化查询发送给用户,所发送的结构化查询是个性化查询。

    Techniques to predictively respond to user requests using natural language processing

    公开(公告)号:US10762300B1

    公开(公告)日:2020-09-01

    申请号:US16227673

    申请日:2018-12-20

    Applicant: Facebook, Inc.

    Abstract: Techniques to predictively respond to user requests using natural language processing are described. In one embodiment, an apparatus may comprise a client communication component operative to receive a user service request from a user client; an interaction processing component operative to submit the user service request to a memory-based natural language processing component; generate a series of user interaction exchanges with the user client based on output from the memory-based natural language processing component, wherein the series of user interaction exchanges are represented in a memory component of the memory-based natural language processing component; and receive one or more operator instructions for the performance of the user service request from the memory-based natural language processing component; and a user interface component operative to display the one or more operator instructions in an operator console. Other embodiments are described and claimed.

    Personalizing default search queries on online social networks

    公开(公告)号:US10706481B2

    公开(公告)日:2020-07-07

    申请号:US15454716

    申请日:2017-03-09

    Applicant: Facebook, Inc.

    Abstract: In one embodiment, a method includes scoring a set of content objects based on one or more user-engagement factors, identifying one or more related content objects, wherein each related content objects is connected within the online social network to one or more content objects of the set of content objects having a score greater than a threshold score, generating a plurality of structured queries that each comprise references to one or more content objects, wherein at least one of the structured queries is a personalized query comprising a reference to at least one of the related content objects, and sending instructions to a client device for presenting one or more of the generated structured queries to a first user for display on an interface currently accessed by the first user, wherein at least one of the sent structured queries is a personalized query.

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