SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION

    公开(公告)号:US20230095073A1

    公开(公告)日:2023-03-30

    申请号:US17960096

    申请日:2022-10-04

    摘要: A system and methods for mobile device active callback prioritization, utilizing an enhanced callback prioritization engine operating on a user's mobile device for integration through the operating system and software applications operating on the device, wherein the enhanced callback prioritization engine receives intercepted data or voice messages sent to the mobile device, retrieves and aggregates data related to the assigned messages, inputs the assigned data message and aggregate data into one or more machine learning algorithms wherein the algorithms may analyze the input data, the results of the analysis may be used to compute a priority score for the assigned data message, and generates a callback list from the computed prioritization score. The priority score is in part based on 3rd party application data related to the data or voice messages providing context to the machine learning algorithms.

    911 call assistance for assisted device user

    公开(公告)号:US11611644B1

    公开(公告)日:2023-03-21

    申请号:US17580332

    申请日:2022-01-20

    申请人: Ultratec, Inc.

    摘要: A system and method for use with an assisted user's communication device that includes a display. The method includes providing a user communication device including a processor that is programmed to perform the step of, upon disconnection of an emergency call to a hearing user in which a captioning service has provided text transcription of voice messages from the hearing user, maintaining a link to the captioning service for a predetermined period of time. The processor also is programmed to perform the step of recognizing the call as an emergency call upon placement of the call, and the captioning service is automatically initiated upon the processor performing that recognition.

    System and method for health care video conferencing

    公开(公告)号:US11605471B2

    公开(公告)日:2023-03-14

    申请号:US17019176

    申请日:2020-09-11

    申请人: Philip Tiu

    发明人: Philip Tiu

    摘要: A method for providing video conferencing services on a mobile device is disclosed. The method may include receiving a data packet via an encrypted electronic communication channel, the data packet comprising i) authorization from a server hosting privacy health care data and ii) scheduling information for a health care provider. The method may include creating a clickable link using the data packet, the clickable link configured for initiating a video conference session from a single user action on the clickable link. The method may include, in response to the user pressing the clickable link, (i) sending a second data packet to the health care provider for initiating the video conference session, and (ii) initiating the video conference with the health care provider via a secure communication channel.