Abstract:
A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.
Abstract:
A method of and apparatus for facilitating access to IP Multimedia Subsystem, IMS, services by non-IMS enabled terminals. A non-IMS enabled terminal registers with a Home IMS gateway. In response to that registration, an IMS registration is performed on behalf of the terminal between the Home IMS gateway and the IMS using information obtained from an ISIM application present at the Home IMS gateway.
Abstract:
In an IP multimedia gateway, locations corresponding to communicatively coupled communication devices are determined and transmitted to a service provider device (SPD) that provides services to the communication devices. Communication devices receive location based service profiles from the (SPD) based on the determined locations. Services content from the (SPD) is communicated with the communication devices and/or with the (SPD), based on the profiles. The determined locations are received from communication devices which may be local or remote. A device location map is generated to be displayed by communication devices. The gateway may be integrated in an STB/DTV that displays the determined locations. Content is communicated to communication devices based on their location. The (SPD) may provide content and/or control information for communication device services. Locations are associated with client devices for detecting cloned client devices where determined locations are different than associated locations and/or for restricting services based on location.
Abstract:
Certain exemplary embodiments can comprise a method of use comprising: for a call between a local IP network and a remote non-IP network, converting between IP packets and PCM robbed bit signaling via a VoIP channelized router; providing the PCM robbed bit signaling to a TDM switch via the VoIP channelized router; and/or converting between IP packets and GR303 call reference values via the VoIP channelized router.
Abstract:
An improved system and method are disclosed for peer-to-peer communications. In one example, the method is for connecting an endpoint that is separated from another endpoint by a symmetric network address translation device.
Abstract:
An IP multimedia gateway (IMG) may be operable to identify a client device which may not currently possess a security capability that is compatible with a security capability of a service manager for receiving a service from the service manager. A security process between the client device and the service manager may be enabled by the IMG to enable the client device to receive the service from the service manager. The client device may be local to the IMG or remote with respect to the IMG. The IMG may enable an authentication process between the client device and the service manager by performing authentication translation. The IMG may enable a cryptography process between the client device and the service manager by performing cryptography translation. The IMG may enable an authorization process for authorizing the client device to access a particular content by performing access control conversion.
Abstract:
A method includes receiving a signaling protocol message associated with a voice over Internet Protocol (VoIP) call. The method includes identifying a From value of the signaling protocol message. The From value includes at least one symbol. The method includes converting each symbol of the From value to a corresponding American Standard Code for Information Exchange (ASCII) decimal value. A To value of the at least one signaling protocol message is identified. The To value includes at least one symbol. The method includes converting each symbol of the To value to a corresponding ASCII decimal value. The ASCII decimal value of the From value is compared to the ASCII decimal value of the To value to determine a larger integer and a smaller integer. The method includes concatenating the larger integer and the smaller integer to form a remote service identifier based on a predetermined sequence.
Abstract:
A multimedia middleware apparatus using metadata, a control method and a storage medium are provided which can receive metadata in multimedia middleware provided in a terminal, easily add/delete/change a service, and effectively maintain and manage middleware components. When an open multimedia terminal processes multimedia contents, a multimedia middleware service structure for expressing information of a name, configuration, version and application programming interface (API) update is configured in the form of metadata. Lists of standard and non-standard services of multimedia middleware are then generated and managed.
Abstract:
Systems and methods for peer-to-peer communication between user equipment using IP multimedia subsystem (IMS) functionality are provided. Each peer user equipment includes an IMS server and the peer-to-peer communication is established independent of network-based IMS servers. A third user equipment that does not include an IMS server can join the peer-to-peer communication using network-based IMS servers.
Abstract:
A communication system for an organization having multiple sites uses a dual-mode device capable of both cell phone communication and telephone communication on a local area network (LAN). IP LANS are established at organization sites such that a temporary IP address is assigned to a dual-mode device that logs onto an organization LAN, and the IP address is associated at a PSTN-connected server on the LAN with the cell phone number of the communication device. The IP server notifies a PSTN-connected routing server when a device logs on to a LAN, and also provides a destination number for the IP server. Cell calls directed to the device are then redirected to the IP server and directed to the device connected to the LAN.