公开(公告)号：US20200236007A1

公开(公告)日：2020-07-23

申请号：US16722305

申请日：2019-12-20

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

公开(公告)号：US20200097609A1

公开(公告)日：2020-03-26

申请号：US16140478

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Tanveer Singh RANDHAWA ,  Avaneesh DESAI ,  Kumar KASIMALA ,  Davina LIM ,  Shradha KOHLI ,  Bhagyashree DEOKAR ,  Kathryn BASYE ,  Gautam Vasudev

IPC: G06F17/30 ,  G09G5/14

Abstract: A widget browser module configured to display data item descriptors is disclosed. The widget browser module is configured to: generate, responsive to a request from an executing application that is causing the display of an application window on a display device, a widget browser window for display over a portion, but not all, of the application window, the widget browser window including a two-panel display window and a status bar display window positioned underneath the two-panel display window; display a plurality of sibling data item descriptors in a first panel of the two-panel display window that are contextually relevant to content in the application window; and display, after selection of a data item descriptor, the selected data item descriptor and sibling data item descriptors in the first panel and child data item descriptors of the selected data item descriptor in a second panel of the two-panel display window.

公开(公告)号：US10554503B2

公开(公告)日：2020-02-04

申请号：US15213608

申请日：2016-07-19

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42 ,  H04L29/08 ,  H04L29/06

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

公开(公告)号：US20190235726A1

公开(公告)日：2019-08-01

申请号：US15885800

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  Joshua Giblette ,  Adarsha Badarinath

IPC: G06F3/0489 ,  G06F17/30 ,  H04L29/08 ,  G06F3/0482 ,  G06F9/451

Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications. For example, an exemplary embodiment includes means for executing a hosted application via a system of a host organization, in which the hosted application includes a Graphical User Interface (GUI) to receive user interactions; transmitting the GUI to a user device remote from the host organization, in which the GUI is to be displayed to the user device and receive the user interactions as input at the displayed GUI of the user device; receiving, at the host organization, logged user data representing the user interactions with the hosted application received via the GUI displayed to the user device; analyzing the logged user data via the system of the host organization; and triggering a keyboard shortcut recommendation based on the analysis of the logged user data, in which the triggered keyboard shortcut recommendation is pushed from the host organization to the user device for display at the user device. Other related embodiments are disclosed.

公开(公告)号：US10345995B2

公开(公告)日：2019-07-09

申请号：US14965768

申请日：2015-12-10

Applicant: salesforce.com, inc.

Inventor： Shengze Yu ,  Shradha Kohli ,  Gautam Vasudev

IPC: G06F3/0484 ,  G06F3/0482

Abstract: A user of an application can affect the control structure of an application by changing a level of detail setting. When a level of detail is altered relative to a graphical region, additional information and functionality may become available, while previously displayed information and/or functionality for a different graphical region may become hidden or otherwise unavailable. A user may repeatedly enhance a level of detail at which a particular application region is shown by repeatedly using an appropriate user input command. The present disclosure does not simply change a user's view of an application, but changes the way the application itself functions in various embodiments when a level of detail is altered for a graphical region. Techniques described herein may apply to a web application, or to any other suitable computer application.

公开(公告)号：US20190205442A1

公开(公告)日：2019-07-04

申请号：US15860108

申请日：2018-01-02

Applicant: salesforce.com, Inc.

Inventor： Gautam Vasudev ,  Matthew Davidchuk ,  Adarsha Badarinath ,  Kristen Muramoto ,  Orjan N. Kjellberg

IPC: G06F17/30

CPC classification number: G06F16/2379 ,  G06Q30/01

Abstract: Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.

公开(公告)号：US20190034390A1

公开(公告)日：2019-01-31

申请号：US16144885

申请日：2018-09-27

Applicant: salesforce.com, inc.

Inventor： Michael Wang ,  Enzhen Huang ,  David Ly-Gagnon ,  Benjamin Snyder ,  Gautam Vasudev

IPC: G06F17/22 ,  G06F17/21

Abstract: Methods and systems are provided for rearranging content within resized sub-regions of a web page. First, resizing of a first sub-region of the webpage is detected by a user dragging a slidable border of the sub-region. A span value associated with dimensions of the first resized sub-region is determined and defining minimum dimensions of the first resized sub-region are defined. A subset of the dimensions of the first resized sub-region that fit within the span value is defined based on the minimum dimensions of the resized sub-region. The dimensions of the first resized sub-region include a fixed parameter and a dynamic parameter. The contents of a second sub-region of the webpage are rearranged in response to the resizing of the first resized sub-region and displaying displayed.

公开(公告)号：US10044660B2

公开(公告)日：2018-08-07

申请号：US14938231

申请日：2015-11-11

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  David Ly-Gagnon

IPC: H04L12/58 ,  H04L29/08

Abstract: Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.

公开(公告)号：US20170005881A1

公开(公告)日：2017-01-05

申请号：US15213608

申请日：2016-07-19

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

IPC: H04L12/24 ,  H04L12/58

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

Abstract translation: 公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。 在一个实施例中，客户机与数据提供者和电话系统通信。 电话系统由与数据提供商分开的电话提供商操作。 在客户机从电话系统接收到消息。 该消息包括关于与电话有关的电话事件的信息。 手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。 用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。 用户界面的第一部分和用户界面的第二部分被适配成彼此通信。 例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

公开(公告)号：US09419863B2

公开(公告)日：2016-08-16

申请号：US14216378

申请日：2014-03-17

Applicant: salesforce.com, inc.

Inventor： Marco Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason A. Ellis

IPC: H04M11/00 ,  H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42

CPC classification number: H04L41/22 ,  H04L51/36 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42 ,  H04M3/42323 ,  H04M7/0024 ,  H04M7/0057

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

Abstract translation: 公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。 在一个实施例中，客户机与数据提供者和电话系统通信。 电话系统由与数据提供商分开的电话提供商操作。 在客户机从电话系统接收到消息。 该消息包括关于与电话有关的电话事件的信息。 手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。 用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。 用户界面的第一部分和用户界面的第二部分被适配成彼此通信。 例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。