公开(公告)号：US20150199632A1

公开(公告)日：2015-07-16

申请号：US14155796

申请日：2014-01-15

Applicant: Xerox Corporation

Inventor： Deepthi Chander ,  Laura Elisa Celis ,  Koustuv Dasgupta ,  Nischal Murthy Piratla ,  Chithralekha Balamurugan

IPC: G06Q10/06

CPC classification number: G06Q10/06311 ,  G06Q10/06316

Abstract: A method of administering mobile crowdsourcing includes: receiving a plurality of requests from requestors to fulfill tasks at specified task locations; receiving an itinerary from a worker, the itinerary defining a journey the worker plans to take and including at least a starting point of the journey and an end point of the journey; automatically generating, based on the received itinerary, at least one parameterized, personlized action plan, the plan identifying a subset of the tasks for which requests had been received; and providing the plan to the worker.

Abstract translation: 一种管理移动众包的方法包括：从请求者接收多个请求以在指定的任务位置完成任务; 从工作人员接收行程，行程定义了工人计划采取的旅程，并至少包括旅程的起点和旅程的终点​​; 根据接收到的行程，自动生成至少一个参数化的个人化行动计划，该计划确定已经接收到请求的任务的子集; 并向工人提供计划。

公开(公告)号：US11100467B2

公开(公告)日：2021-08-24

申请号：US16857469

申请日：2020-04-24

Applicant: Xerox Corporation

Inventor： Kovendhan Ponnavaikko ,  Nischal Murthy Piratla ,  Sivasubramanian Kandaswamy ,  Anuradha Rukmangathan ,  Raja Srinivasan

IPC: G06Q10/10 ,  G06K9/00 ,  H04M15/00

Abstract: The present disclosure discloses a method for automatic processing of forms using augmented reality. In an embodiment, a filled-out application form including one or more fields is scanned in augmented reality mode and its one or more images are captured. The captured images are used to identify the form type by comparing them with an original application form and to generate an electronic version of the form. Subsequently, filled-out content in the images is extracted and compared with a retrieved configuration file, which has a type same as the identified type of the filled-out application form. Based on this comparison, one or more messages are generated that are superimposed on the electronic version of the form in the augmented reality mode and that both are displayed.

公开(公告)号：US20160210126A1

公开(公告)日：2016-07-21

申请号：US14597320

申请日：2015-01-15

Applicant: XEROX CORPORATION

Inventor： Atul Singh ,  Vaibhav Rajan ,  Koustuv Dasgupta ,  Nischal Murthy Piratla

IPC: G06F9/44 ,  G06F11/36 ,  H04L12/18

CPC classification number: G06F8/34 ,  G06F8/70 ,  G06F9/46 ,  G06F11/3688 ,  G06Q10/06 ,  G06Q10/101 ,  H04L12/1822

Abstract: The disclosed embodiments illustrate methods and systems for crowdsourcing a software development project. The method includes segregating the software development project into one or more modules based on at least one configuration file. The at least one configuration file is deterministic of at least a set of dependencies between the one or more modules. Further, a task corresponding to at least one module from the one or more modules is created. The task is crowdsourced to one or more crowdworkers. Thereafter, a source code of the at least one module, received as a response for the task, is integrated with one or more source codes of remaining of the one or more modules to generate an integrated software package based on said at least one configuration file. Further, the integrated software package is validated by performing integration testing of the integrated software package.

Abstract translation: 所公开的实施例说明了用于使软件开发项目众包的方法和系统。 该方法包括基于至少一个配置文件将软件开发项目隔离成一个或多个模块。 所述至少一个配置文件是所述一个或多个模块之间的至少一组依赖性的确定性。 此外，创建与来自一个或多个模块的至少一个模块对应的任务。 这个任务是挤满了一个或者更多的人群。 此后，将作为任务的响应接收的至少一个模块的源代码与一个或多个模块的剩余的源代码集成，以基于所述至少一个配置文件生成集成的软件包 。 此外，集成软件包通过执行集成软件包的集成测试来验证。

公开(公告)号：US09383976B1

公开(公告)日：2016-07-05

申请号：US14597320

申请日：2015-01-15

Applicant: XEROX CORPORATION

Inventor： Atul Singh ,  Vaibhav Rajan ,  Koustuv Dasgupta ,  Nischal Murthy Piratla

IPC: G06F9/44 ,  H04L12/18 ,  G06F11/36 ,  G06Q10/06

CPC classification number: G06F8/34 ,  G06F8/70 ,  G06F9/46 ,  G06F11/3688 ,  G06Q10/06 ,  G06Q10/101 ,  H04L12/1822

Abstract: The disclosed embodiments illustrate methods and systems for crowdsourcing a software development project. The method includes segregating the software development project into one or more modules based on at least one configuration file. The at least one configuration file is deterministic of at least a set of dependencies between the one or more modules. Further, a task corresponding to at least one module from the one or more modules is created. The task is crowdsourced to one or more crowdworkers. Thereafter, a source code of the at least one module, received as a response for the task, is integrated with one or more source codes of remaining of the one or more modules to generate an integrated software package based on said at least one configuration file. Further, the integrated software package is validated by performing integration testing of the integrated software package.

Abstract translation: 所公开的实施例说明了用于使软件开发项目众包的方法和系统。 该方法包括基于至少一个配置文件将软件开发项目隔离成一个或多个模块。 所述至少一个配置文件是所述一个或多个模块之间的至少一组依赖性的确定性。 此外，创建与来自一个或多个模块的至少一个模块对应的任务。 这个任务是挤满了一个或者更多的人群。 此后，将作为任务的响应接收的至少一个模块的源代码与一个或多个模块的剩余的源代码集成，以基于所述至少一个配置文件生成集成的软件包 。 此外，集成软件包通过执行集成软件包的集成测试来验证。

公开(公告)号：US09270825B2

公开(公告)日：2016-02-23

申请号：US14217962

申请日：2014-03-18

Applicant: Xerox Corporation

Inventor： Om D Deshmukh ,  Nischal Murthy Piratla ,  Lalit K Mestha

IPC: H04M3/00 ,  H04M3/51 ,  G06T7/00

CPC classification number: H04M3/5175 ,  A61B5/0022 ,  A61B5/0077 ,  A61B5/02405 ,  A61B5/02416 ,  A61B5/165 ,  A61B2503/24 ,  A61B2576/00 ,  G06F19/00 ,  G06T7/0012 ,  G06T7/0016 ,  G06T2207/10016 ,  G06T2207/10024 ,  G06T2207/30076 ,  G06T2207/30088 ,  G16H40/67 ,  H04M2203/401

Abstract: Embodiments of a system are disclosed for stress assessment of a call center agent while interacting with a customer. The system is for use with a communication network. The system includes a stress assessment device and an agent device that includes an imaging unit. The agent device is configured to capture video of a target region of exposed skin of the agent using the imaging unit, collect customer interaction data based on interaction with a customer device over the communication network, and communicate the captured video and the customer interaction data to the stress assessment device. The stress assessment device is configured to passively estimate agent stress-level based on the received video, and generate feedback to the agent based on correlation between the customer interaction data and the estimated stress-level over a predefined time interval.

Abstract translation: 公开了一种系统的实施例，用于在与客户交互的同时对呼叫中心代理进行压力评估。 该系统与通信网络一起使用。 该系统包括压力评估装置和包括成像单元的代理装置。 代理设备被配置为使用成像单元捕获代理的暴露皮肤的目标区域的视频，基于通过通信网络与客户设备的交互来收集客户交互数据，并将捕获的视频和客户交互数据传送到 应力评估装置。 应力评估装置被配置为基于所接收的视频来被动地估计代理应力水平，并且基于在预定时间间隔上的客户交互数据与估计的应力水平之间的相关性而向代理产生反馈。

公开(公告)号：US20150347478A1

公开(公告)日：2015-12-03

申请号：US14294193

申请日：2014-06-03

Applicant: Xerox Corporation

Inventor： Abhishek Tripathi ,  Avinash Sharma ,  Anirban Mondal ,  Kuldeep Yadav ,  Nischal Murthy Piratla

IPC: G06F17/30

CPC classification number: G06F17/30241 ,  G06F17/30327 ,  G06F17/30528 ,  G06F17/30551 ,  G06F17/30554

Abstract: The present disclosure is directed to systems and methods for context-aware and personalized access to data corresponding to an event. The data is related to multiple predefined parameters including a location, date, time, and a classifier representing a status or an impact intensity for the event. The method includes receiving the data and an event type for the data. The event type is selected from multiple predefined event types. The method also includes creating a hierarchical data structure configured to spatially index the data based on the selected event type. The hierarchical data structure includes a node representing the selected event type. The node is augmented using a linked list for referring to the data to be stored in a database. The node is associated with a frequency of occurrence of the selected event type.

Abstract translation: 本公开涉及用于上下文感知和个性化访问对应于事件的数据的系统和方法。 数据与多个预定义参数相关，包括位置，日期，时间和表示事件的状态或冲击强度的分类器。 该方法包括接收数据和数据的事件类型。 从多个预定义事件类型中选择事件类型。 该方法还包括创建分层数据结构，其被配置为基于所选择的事件类型对数据进行空间索引。 层次数据结构包括表示所选事件类型的节点。 使用链表扩充节点以引用要存储在数据库中的数据。 节点与所选事件类型的发生频率相关联。

公开(公告)号：US20150278747A1

公开(公告)日：2015-10-01

申请号：US14231773

申请日：2014-04-01

Applicant: Xerox Corporation

Inventor： Saraschandra Karanam ,  Chithralekha Balamurugan ,  Neha Gupta ,  Nischal Murthy Piratla

IPC: G06Q10/06 ,  G06Q50/00

CPC classification number: G06Q10/063112 ,  G06Q50/01

Abstract: The disclosed embodiments illustrate methods and systems for crowdsourcing a task. The method includes extracting one or more components from at least one task based on a task category associated with the at least one task. Each component corresponds to a part of the at least one task, that requires an input from a crowdworker. Further, the one or more components are categorized in a set of first categories, each of which includes similar components, and a second category that includes dissimilar components. The categorization is based on a comparison between content of each of component, and the task category. Thereafter, a representative component from at least one category from the set of first categories, and at least one component from the second category are combined to create the task. The task, so created, is crowdsourced to one or more crowdworkers.

Abstract translation: 所公开的实施例示出了使任务众包的方法和系统。 该方法包括基于与至少一个任务相关联的任务类别从至少一个任务中提取一个或多个组件。 每个组件对应于至少一个任务的一部分，这需要来自人群的输入。 此外，一个或多个组件被分类为一组第一类别，每个类别包括相似的组件，以及包括不同组件的第二类别。 分类基于每个组件的内容与任务类别之间的比较。 此后，来自第一类别的集合的至少一个类别的代表性组件和来自第二类别的至少一个组件被组合以创建该任务。 这样创造的任务是由一群或多名群众组成的。

公开(公告)号：US20150213405A1

公开(公告)日：2015-07-30

申请号：US14168209

申请日：2014-01-30

Applicant: Xerox Corporation

Inventor： Anirban Mondal ,  Kovendhan Ponnavaikko ,  Koustuv Dasgupta ,  Deepthi Chander ,  Atul Singh ,  Nischal Murthy Piratla

IPC: G06Q10/10

CPC classification number: G06Q10/10

Abstract: Some embodiments are directed to document banking systems and methods for facilitating service to an account holder. A document banking system includes a receiver for receiving a service request from the account holder and a service point manager for maintaining information about registered service points and service(s) provided by them. The document banking system also includes a location manager for maintaining information about location of the account holder. The system further includes a transaction engine for identifying a service point based on the service request and the location of the account holder; adding document(s) required for processing the service request in a document transfer queue of the service point; generate and provide a reference number to the account holder; and transfer the document(s) to a document account of the service point based on one or more conditions to prompt the service point to provide the service based on the document(s).

Abstract translation: 一些实施例涉及用于促进对帐户持有者的服务的文档银行系统和方法。 文件银行系统包括用于从账户持有人接收服务请求的接收者和用于维护关于由其提供的注册服务点和服务的信息的服务点管理器。 文件银行系统还包括用于维护关于账户持有者的位置的信息的位置管理器。 所述系统还包括用于基于所述服务请求和所述帐户持有者的位置识别服务点的交易引擎; 在服务点的文档传送队列中添加处理服务请求所需的文档; 生成并提供参考号码给账户持有人; 并且基于一个或多个条件将文档传送到服务点的文档帐户，以提示服务点基于文档提供服务。

公开(公告)号：US09934249B2

公开(公告)日：2018-04-03

申请号：US14294193

申请日：2014-06-03

Applicant: Xerox Corporation

Inventor： Abhishek Tripathi ,  Avinash Sharma ,  Anirban Mondal ,  Kuldeep Yadav ,  Nischal Murthy Piratla

IPC: G06F17/30 ,  G06F7/00

CPC classification number: G06F17/30241 ,  G06F17/30327 ,  G06F17/30528 ,  G06F17/30551 ,  G06F17/30554

Abstract: The present disclosure is directed to systems and methods for context-aware and personalized access to data corresponding to an event. The data is related to multiple predefined parameters including a location, date, time, and a classifier representing a status or an impact intensity for the event. The method includes receiving the data and an event type for the data. The event type is selected from multiple predefined event types. The method also includes creating a hierarchical data structure configured to spatially index the data based on the selected event type. The hierarchical data structure includes a node representing the selected event type. The node is augmented using a linked list for referring to the data to be stored in a database. The node is associated with a frequency of occurrence of the selected event type.

公开(公告)号：US20160364690A1

公开(公告)日：2016-12-15

申请号：US14736649

申请日：2015-06-11

Applicant: XEROX CORPORATION

Inventor： Avinash Sharma ,  Abhishek Tripathi ,  Koustuv Dasgupta ,  Nischal Murthy Piratla ,  Raghav Goyal ,  Lisa Sigmund ,  Mark Sconyers

IPC: G06Q10/10 ,  H04L12/58

CPC classification number: G06Q10/107 ,  H04L51/04 ,  H04L51/26

Abstract: Disclosed are methods and systems for transmitting a first electronic message to an employee. The method further includes generating a first data structure based on one or more first parameters of one or more electronic messages, one or more demographic attributes associated with the employee and one or more second parameters representative of one or more feedbacks provided by the employee on each of the one or more electronic messages other than the first electronic message. The method further includes determining a priority of the first electronic message, wherein the determination of the priority comprises predicting the one or more second parameters associated with the employee for the first electronic message based on the one or more second data structures. The method further includes transmitting the first electronic message to the employee based on the determined priority of the first electronic message.

Abstract translation: 公开了用于向雇员发送第一电子消息的方法和系统。 该方法还包括基于一个或多个电子消息的一个或多个第一参数生成第一数据结构，与雇员相关联的一个或多个人口统计属性以及表示雇员在每个上提供的一个或多个反馈的一个或多个第二参数 的第一电子消息以外的一个或多个电子消息。 所述方法还包括确定所述第一电子消息的优先级，其中所述优先级的确定包括基于所述一个或多个第二数据结构来预测与所述雇员相关联的所述第一电子消息的所述一个或多个第二参数。 该方法还包括基于所确定的第一电子消息的优先级向雇员发送第一电子消息。