公开(公告)号：US08977004B2

公开(公告)日：2015-03-10

申请号：US13710974

申请日：2012-12-11

Applicant: Xerox Corporation

Inventor： Yi Liu ,  Beilei Xu ,  Robert P Loce ,  Wencheng Wu ,  Lalit K Mestha ,  Edgar A Bernal

IPC: G06K9/00 ,  G06K9/32 ,  H04N5/225

CPC classification number: G06K9/3241 ,  G06K9/00006 ,  G06K2009/00932

Abstract: A system and method of localizing vascular patterns by receiving frames from a video camera, identifying and tracking an object within the frames, determining temporal features associated with the object; and localizing vascular patterns from the frames based on the temporal features associated with the object.

Abstract translation: 一种通过从摄像机接收帧来定位血管图案的系统和方法，识别和跟踪帧内的对象，确定与对象相关联的时间特征; 以及基于与对象相关联的时间特征来定位来自帧的血管图案。

公开(公告)号：US09270825B2

公开(公告)日：2016-02-23

申请号：US14217962

申请日：2014-03-18

Applicant: Xerox Corporation

Inventor： Om D Deshmukh ,  Nischal Murthy Piratla ,  Lalit K Mestha

IPC: H04M3/00 ,  H04M3/51 ,  G06T7/00

CPC classification number: H04M3/5175 ,  A61B5/0022 ,  A61B5/0077 ,  A61B5/02405 ,  A61B5/02416 ,  A61B5/165 ,  A61B2503/24 ,  A61B2576/00 ,  G06F19/00 ,  G06T7/0012 ,  G06T7/0016 ,  G06T2207/10016 ,  G06T2207/10024 ,  G06T2207/30076 ,  G06T2207/30088 ,  G16H40/67 ,  H04M2203/401

Abstract: Embodiments of a system are disclosed for stress assessment of a call center agent while interacting with a customer. The system is for use with a communication network. The system includes a stress assessment device and an agent device that includes an imaging unit. The agent device is configured to capture video of a target region of exposed skin of the agent using the imaging unit, collect customer interaction data based on interaction with a customer device over the communication network, and communicate the captured video and the customer interaction data to the stress assessment device. The stress assessment device is configured to passively estimate agent stress-level based on the received video, and generate feedback to the agent based on correlation between the customer interaction data and the estimated stress-level over a predefined time interval.

Abstract translation: 公开了一种系统的实施例，用于在与客户交互的同时对呼叫中心代理进行压力评估。 该系统与通信网络一起使用。 该系统包括压力评估装置和包括成像单元的代理装置。 代理设备被配置为使用成像单元捕获代理的暴露皮肤的目标区域的视频，基于通过通信网络与客户设备的交互来收集客户交互数据，并将捕获的视频和客户交互数据传送到 应力评估装置。 应力评估装置被配置为基于所接收的视频来被动地估计代理应力水平，并且基于在预定时间间隔上的客户交互数据与估计的应力水平之间的相关性而向代理产生反馈。