公开(公告)号：US09710769B2

公开(公告)日：2017-07-18

申请号：US14231773

申请日：2014-04-01

Applicant: Xerox Corporation

Inventor： Saraschandra Karanam ,  Chithralekha Balamurugan ,  Neha Gupta ,  Nischal Murthy Piratla

IPC: G06K9/00 ,  G06Q10/06 ,  G06Q50/00

CPC classification number: G06Q10/063112 ,  G06Q50/01

Abstract: The disclosed embodiments illustrate methods and systems for crowdsourcing a task. The method includes extracting one or more components from at least one task based on a task category associated with the at least one task. Each component corresponds to a part of the at least one task, that requires an input from a crowdworker. Further, the one or more components are categorized in a set of first categories, each of which includes similar components, and a second category that includes dissimilar components. The categorization is based on a comparison between content of each of component, and the task category. Thereafter, a representative component from at least one category from the set of first categories, and at least one component from the second category are combined to create the task. The task, so created, is crowdsourced to one or more crowdworkers.

公开(公告)号：US20160063421A1

公开(公告)日：2016-03-03

申请号：US14468456

申请日：2014-08-26

Applicant: Xerox Corporation

Inventor： Atul Singh ,  Anirban Mondal ,  Kuldeep Yadav ,  Deepthi Chander ,  Koustuv Dasgupta ,  Nischal Murthy Piratla ,  Om Deshmukh

IPC: G06Q10/06

CPC classification number: G06Q10/06316

Abstract: Systems and methods for managing document workflows is disclosed. The method includes configuring and deploying a document workflow based on at least one service level agreement (SLA) parameter. The document workflow includes one or more document processing tasks. The method also includes establishing communication between the configured document workflow and a document management system. The method further includes retrieving a document from the document management system in response to at least one service request received from a first user role. The method furthermore includes accessing the retrieved document to perform the one or more document processing tasks by a second user role. The method also includes generating at least one of a notification and an alert based on statuses of the one or more document processing tasks with respect to the at least one SLA parameter.

Abstract translation: 公开了用于管理文档工作流的系统和方法。 该方法包括基于至少一个服务级别协议（SLA）参数配置和部署文档工作流。 文档工作流包括一个或多个文档处理任务。 该方法还包括在配置的文档工作流和文档管理系统之间建立通信。 该方法还包括响应于从第一用户角色接收到的至少一个服务请求从文档管理系统检索文档。 该方法还包括访问检索到的文档以由第二用户角色执行一个或多个文档处理任务。 该方法还包括基于关于至少一个SLA参数的一个或多个文档处理任务的状态来生成通知和警报中的至少一个。

公开(公告)号：US20150220871A1

公开(公告)日：2015-08-06

申请号：US14171793

申请日：2014-02-04

Applicant: XEROX CORPORATION

Inventor： Vaibhav Rajan ,  Sakyajit Bhattacharya ,  Koustuv Dasgupta ,  Nischal Murthy Piratla ,  Laura Elisa Celis ,  Deepthi Chander ,  Saraschandra Karanam

IPC: G06Q10/06

CPC classification number: G06Q10/063112

Abstract: The disclosed embodiments illustrate methods and systems for scheduling a batch of tasks on one or more crowdsourcing platforms. The method includes generating one or more forecast models for each of the one or more crowdsourcing platforms based on historical data associated with each of the one or more crowdsourcing platforms and a robustness parameter. Thereafter, for a forecast model, from the one or more forecast models, associated with each of the one or more crowdsourcing platforms, a schedule is generated based on the forecast model and one or more parameters associated with the batch of tasks. Further, the schedule is executed on each of the one or more forecasts models associated with the one or more crowdsourcing platforms to determine a performance score of the schedule on each of the one or more forecast models. Finally, the schedule is recommended to a requestor based on the performance score.

Abstract translation: 所公开的实施例示出了用于在一个或多个众包平台上调度一批任务的方法和系统。 该方法包括基于与一个或多个众包平台中的每一个相关联的历史数据和鲁棒性参数为一个或多个众包平台中的每一个生成一个或多个预测模型。 此后，对于与一个或多个众包平台中的每一个相关联的一个或多个预测模型的预测模型，基于预测模型和与该批次任务相关联的一个或多个参数来生成调度。 此外，对与一个或多个众包平台相关联的一个或多个预测模型中的每一个执行日程表，以确定该一个或多个预测模型中的每个预测模型上的日程表的绩效分数。 最后，根据绩效分数向请求者推荐日程表。

公开(公告)号：US09805014B2

公开(公告)日：2017-10-31

申请号：US14470974

申请日：2014-08-28

Applicant: Xerox Corporation

Inventor： Archana Ramakrishnan ,  Deepthi Chander ,  Kuldeep Yadav ,  Kovendhan Ponnavaikko ,  Koustuv Dasgupta ,  Nischal Murthy Piratla

IPC: G06F17/00 ,  G06F17/24 ,  G06Q40/02 ,  G06Q20/04 ,  G06Q30/06 ,  G06Q20/02 ,  G06Q10/10 ,  G06F17/30 ,  G06Q30/04 ,  G06Q20/10 ,  H04L29/06

CPC classification number: G06F17/243 ,  G06F17/248 ,  G06F17/30011 ,  G06Q10/10 ,  G06Q20/02 ,  G06Q20/04 ,  G06Q20/10 ,  G06Q30/04 ,  G06Q30/06 ,  G06Q40/02 ,  H04L63/08

Abstract: A method for facilitating trusted processing of multiple forms for use with a document banking system, comprising: receiving a selection of an Auto-fill option and a form from a computing device, an account holder selects the Auto-fill option, the form including fillable field(s); authenticating the account holder based on login credential(s), the account holder has a document banking account including documents within the banking system; searching a form template for the form in the banking system, the form template including at least one fillable field similar to the fillable fields of the form; extracting a value corresponding to the at least one fillable field, the value being extracted from the document(s) of the account holder; and filling the form by overlaying the extracted value on the fillable field(s) of the form, the filled form being displayed along with a status information for the fillable field(s) at the computing device.

公开(公告)号：US20160285862A1

公开(公告)日：2016-09-29

申请号：US14665028

申请日：2015-03-23

Applicant: XEROX CORPORATION

Inventor： Anirban Mondal ,  Kuldeep Yadav ,  Atul Singh ,  Koustuv Dasgupta ,  Nischal Murthy Piratla

IPC: H04L29/06 ,  G06F17/24 ,  G06Q40/02 ,  G06Q20/14 ,  G06F21/62 ,  G06F17/30

CPC classification number: H04L63/0823 ,  G06F17/248 ,  G06F17/30011 ,  G06F17/30595 ,  G06F17/30864 ,  G06F21/6245 ,  G06Q20/027 ,  G06Q20/14 ,  G06Q20/227 ,  G06Q20/3221 ,  G06Q20/389 ,  G06Q40/02

Abstract: A method including authenticating one or more service providers that provide one or more services to users, the one or more service providers being authenticated for sending content to the users via a document banking system. The method further includes receiving one or more templates from the one or more service providers. The method furthermore includes receiving content from a service provider corresponding to a service used by a user, the content is received via secure Application Program Interfaces (APIs). The method includes determining whether the service provider is an authenticated service provider and based on the determination, the method includes identifying a template corresponding to the service for which the content is received. Additionally, the method includes overlaying the received content over the identified template and adding the generated document or the updated document to the document bank account of the user.

Abstract translation: 一种方法，包括认证向用户提供一个或多个服务的一个或多个服务提供商，所述一个或多个服务提供商被认证用于经由文档银行系统向用户发送内容。 该方法还包括从一个或多个服务提供商接收一个或多个模板。 该方法还包括从与用户使用的服务相对应的服务提供商接收内容，经由安全应用程序接口（API）接收内容。 所述方法包括确定所述服务提供商是否是经认证的服务提供商，并且基于所述确定，所述方法包括识别与所述内容被接收的服务相对应的模板。 此外，该方法包括将所接收的内容覆盖所标识的模板，并将生成的文档或更新的文档添加到用户的文档库帐户。

公开(公告)号：US09228841B2

公开(公告)日：2016-01-05

申请号：US14293172

申请日：2014-06-02

Applicant: Xerox Corporation

Inventor： Partha Dutta ,  Abhishek Tripathi ,  Koustuv Dasgupta ,  Nischal Murthy Piratla

IPC: G01C21/00 ,  G01C21/34 ,  G01C21/36

CPC classification number: G01C21/3605 ,  G01C21/3423 ,  G01C21/3469

Abstract: Methods and systems for determining one or more routes in a navigation system. A request comprising a first set of parameters corresponding to a trip is received. The first set of parameters comprise at least one an originating node for the trip, a destination node for the trip, a start time for the trip, or a set of preferences associated with the trip. The one or more routes between the originating node and the destination node are determined based on the first set of parameters. Each of the one or more routes comprises at least one public transportation sub-trip traversed by a public vehicle and a private transportation sub-trip traversed by a private vehicle. The one or more routes are ranked based on a trip score associated with the one or more routes. The trip score is determined based on the set of preferences.

Abstract translation: 用于确定导航系统中的一个或多个路线的方法和系统。 接收包括对应于行程的第一组参数的请求。 第一组参数包括用于跳闸的至少一个起始节点，用于跳闸的目的地节点，用于跳闸的开始时间或与该行程相关联的一组偏好。 基于第一组参数来确定始发节点和目的地节点之间的一个或多个路由。 所述一个或多个路线中的每一个包括由公共车辆穿过的至少一个公共交通子跳闸和由私人车辆穿过的私人交通子跳闸。 一个或多个路线基于与一个或多个路线相关联的旅行得分进行排名。 旅行得分是基于偏好集来确定的。

公开(公告)号：US20150345951A1

公开(公告)日：2015-12-03

申请号：US14293172

申请日：2014-06-02

Applicant: Xerox Corporation

Inventor： Partha Dutta ,  Abhishek Tripathi ,  Koustuv Dasgupta ,  Nischal Murthy Piratla

IPC: G01C21/00 ,  G01C21/34

CPC classification number: G01C21/3605 ,  G01C21/3423 ,  G01C21/3469

Abstract: Methods and systems for determining one or more routes in a navigation system. A request comprising a first set of parameters corresponding to a trip is received. The first set of parameters comprise at least one an originating node for the trip, a destination node for the trip, a start time for the trip, or a set of preferences associated with the trip. The one or more routes between the originating node and the destination node are determined based on the first set of parameters. Each of the one or more routes comprises at least one public transportation sub-trip traversed by a public vehicle and a private transportation sub-trip traversed by a private vehicle. The one or more routes are ranked based on a trip score associated with the one or more routes. The trip score is determined based on the set of preferences.

Abstract translation: 用于确定导航系统中的一条或多条路线的方法和系统。 接收包括对应于行程的第一组参数的请求。 第一组参数包括用于跳闸的至少一个起始节点，用于跳闸的目的地节点，用于跳闸的开始时间或与该行程相关联的一组偏好。 基于第一组参数来确定始发节点和目的地节点之间的一个或多个路由。 所述一个或多个路线中的每一个包括由公共车辆穿过的至少一个公共交通子跳闸和由私人车辆穿过的私人交通子跳闸。 一个或多个路线基于与一个或多个路线相关联的旅行得分进行排名。 旅行得分是基于偏好集来确定的。

公开(公告)号：US09596228B2

公开(公告)日：2017-03-14

申请号：US14665028

申请日：2015-03-23

Applicant: XEROX CORPORATION

Inventor： Anirban Mondal ,  Kuldeep Yadav ,  Atul Singh ,  Koustuv Dasgupta ,  Nischal Murthy Piratla

IPC: H04L29/06 ,  G06F17/24 ,  G06F17/30 ,  G06F21/62 ,  G06Q20/14 ,  G06Q40/02 ,  G06Q20/02 ,  G06Q20/32

CPC classification number: H04L63/0823 ,  G06F17/248 ,  G06F17/30011 ,  G06F17/30595 ,  G06F17/30864 ,  G06F21/6245 ,  G06Q20/027 ,  G06Q20/14 ,  G06Q20/227 ,  G06Q20/3221 ,  G06Q20/389 ,  G06Q40/02

Abstract: A method including authenticating one or more service providers that provide one or more services to users, the one or more service providers being authenticated for sending content to the users via a document banking system. The method further includes receiving one or more templates from the one or more service providers. The method furthermore includes receiving content from a service provider corresponding to a service used by a user, the content is received via secure Application Program Interfaces (APIs). The method includes determining whether the service provider is an authenticated service provider and based on the determination, the method includes identifying a template corresponding to the service for which the content is received. Additionally, the method includes overlaying the received content over the identified template and adding the generated document or the updated document to the document bank account of the user.

Abstract translation: 一种方法，包括认证向用户提供一个或多个服务的一个或多个服务提供商，所述一个或多个服务提供者被认证用于经由文档银行系统向用户发送内容。 该方法还包括从一个或多个服务提供商接收一个或多个模板。 该方法还包括从与用户使用的服务相对应的服务提供商接收内容，经由安全应用程序接口（API）接收内容。 所述方法包括确定所述服务提供商是否是经认证的服务提供商，并且基于所述确定，所述方法包括识别与所述内容被接收的服务相对应的模板。 此外，该方法包括将所接收的内容覆盖所标识的模板，并将生成的文档或更新的文档添加到用户的文档库帐户。

公开(公告)号：US20160105807A1

公开(公告)日：2016-04-14

申请号：US14510166

申请日：2014-10-09

Applicant: Xerox Corporation

Inventor： Kuldeep Yadav ,  Abhishek Kumar ,  Nischal Murthy Piratla

IPC: H04W24/02 ,  H04W4/02

CPC classification number: H04W4/33 ,  H04W24/10

Abstract: Methods and systems for determining cellular signal strength information. The method includes receiving a location of interest, for which said cellular signal strength information is to be determined, from a customer-computing device. Thereafter, a crowdsourcing task corresponding to said location of interest is generated, wherein said crowdsourcing task comprises at least an instruction for a movement of a mobile device in said location of interest. The method further includes receiving at least one or more received signal strength indication (RSSI) values for said location of interest during said movement, wherein said received one or more RSSI values are utilizable to alert a user of a mobile device for a low RSSI value in said location of interest.

Abstract translation: 用于确定细胞信号强度信息的方法和系统。 所述方法包括从客户计算设备接收对于所述蜂窝信号强度信息确定的感兴趣的位置。 此后，产生对应于所述感兴趣位置的众包任务，其中所述众包任务至少包括用于移动设备在所述感兴趣的位置的移动的指令。 所述方法还包括在所述移动期间接收所述感兴趣位置的至少一个或多个接收信号强度指示（RSSI）值，其中所述接收到的一个或多个RSSI值可用于向移动设备的用户提供低RSSI值 在所述感兴趣的位置。

公开(公告)号：US20150271329A1

公开(公告)日：2015-09-24

申请号：US14217962

申请日：2014-03-18

Applicant: Xerox Corporation

Inventor： Om D. Deshmukh ,  Nischal Murthy Piratla ,  Lalit K. Mestha

IPC: H04M3/51 ,  G06T7/00

CPC classification number: H04M3/5175 ,  A61B5/0022 ,  A61B5/0077 ,  A61B5/02405 ,  A61B5/02416 ,  A61B5/165 ,  A61B2503/24 ,  A61B2576/00 ,  G06F19/00 ,  G06T7/0012 ,  G06T7/0016 ,  G06T2207/10016 ,  G06T2207/10024 ,  G06T2207/30076 ,  G06T2207/30088 ,  G16H40/67 ,  H04M2203/401

Abstract: Embodiments of a system are disclosed for stress assessment of a call center agent while interacting with a customer. The system is for use with a communication network. The system includes a stress assessment device and an agent device that includes an imaging unit. The agent device is configured to capture video of a target region of exposed skin of the agent using the imaging unit, collect customer interaction data based on interaction with a customer device over the communication network, and communicate the captured video and the customer interaction data to the stress assessment device. The stress assessment device is configured to passively estimate agent stress-level based on the received video, and generate feedback to the agent based on correlation between the customer interaction data and the estimated stress-level over a predefined time interval.

Abstract translation: 公开了一种系统的实施例，用于在与客户交互的同时对呼叫中心代理进行压力评估。 该系统与通信网络一起使用。 该系统包括压力评估装置和包括成像单元的代理装置。 代理设备被配置为使用成像单元捕获代理的暴露皮肤的目标区域的视频，基于通过通信网络与客户设备的交互来收集客户交互数据，并将捕获的视频和客户交互数据传送到 应力评估装置。 应力评估装置被配置为基于所接收的视频来被动地估计代理应力水平，并且基于在预定时间间隔上的客户交互数据与估计的应力水平之间的相关性而向代理产生反馈。