公开(公告)号：US20210173548A1

公开(公告)日：2021-06-10

申请号：US17181159

申请日：2021-02-22

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Megan Brown

IPC: G06F3/0481 ,  G06Q30/00 ,  G06Q50/20 ,  G06F9/451 ,  G06Q10/10 ,  G06F3/0484 ,  G06F3/16 ,  G06F16/9032 ,  G06N3/00

Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

公开(公告)号：US10795944B2

公开(公告)日：2020-10-06

申请号：US15412573

申请日：2017-01-23

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/242 ,  G06F16/93 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02 ,  G06F16/43 ,  G06F16/25 ,  G06F16/332

Abstract: User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.

公开(公告)号：US10373616B2

公开(公告)日：2019-08-06

申请号：US15612511

申请日：2017-06-02

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller

IPC: G06F3/00 ,  G10L15/22 ,  G06F3/16 ,  G06F9/451 ,  G10L15/18

Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

公开(公告)号：US11727066B2

公开(公告)日：2023-08-15

申请号：US17670742

申请日：2022-02-14

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F16/43 ,  G06F16/25 ,  G06F16/332 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02

CPC classification number: G06F16/93 ,  G06F16/243 ,  G06F16/2455 ,  G06F40/232 ,  G06F40/242 ,  G06F40/30 ,  G06F40/40 ,  G06N5/02 ,  G10L17/22 ,  G06F16/258 ,  G06F16/3329 ,  G06F16/43

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US11537820B2

公开(公告)日：2022-12-27

申请号：US16789811

申请日：2020-02-13

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Charles C. Wooters ,  Megan Brown ,  Molly Q. Brown

IPC: G06K9/62 ,  G06F16/35

Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

公开(公告)号：US20200184276A1

公开(公告)日：2020-06-11

申请号：US16789811

申请日：2020-02-13

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Charles C. Wooters ,  Megan Brown ,  Molly Q. Brown

IPC: G06K9/62 ,  G06F16/35

Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

公开(公告)号：US20200042335A1

公开(公告)日：2020-02-06

申请号：US16600695

申请日：2019-10-14

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Richard Morris

IPC: G06F9/451 ,  G06Q10/02 ,  G06F3/0488 ,  G06F3/16

Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.

公开(公告)号：US20190139564A1

公开(公告)日：2019-05-09

申请号：US16241466

申请日：2019-01-07

Applicant: Verint Americas Inc.

Inventor： Tanya M. Miller ,  Fred Brown ,  Mark Zartler ,  Molly Q. Brown

IPC: G10L25/48 ,  G06F16/332 ,  G06N5/02 ,  G06F16/63 ,  G06F17/28 ,  G10L15/18

Abstract: Various embodiments provide a tool, referred to herein as “Active Lab” that can be used to develop, debug, and maintain knowledge bases. These knowledge bases (KBs) can then engage various applications, technology, and communications protocols for the purpose of task automation, real time alerting, system integration, knowledge acquisition, and various forms of peer influence. In at least some embodiments, a KB is used as a virtual assistant that any real person can interact with using their own natural language. The KB can then respond and react however the user wants: answering questions, activating applications, or responding to actions on a web page.

公开(公告)号：US20190057298A1

公开(公告)日：2019-02-21

申请号：US16105671

申请日：2018-08-20

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Megan Brown ,  Verlie Thompson

IPC: G06N3/00

Abstract: Techniques for mapping actions and objects to tasks may include identifying a task to be performed by a virtual assistant for an action and/or object. The task may be identified based on a task map of the virtual assistant. In some examples, the task may be identified based on contextual information of a user, such as a conversation history, content output history, user preferences, and so on. The techniques may also include customizing a task map for a particular context, such as a particular user, industry, platform, device type, and so on. The customization may include assigning an action, object, and/or variable value to a particular task.

公开(公告)号：US12182595B2

公开(公告)日：2024-12-31

申请号：US17404189

申请日：2021-08-17

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Richard Morris

IPC: G10L15/22 ,  A61K39/12 ,  C07K16/10 ,  C07K16/28 ,  G06F3/0488 ,  G06F3/16 ,  G06F9/451 ,  G06Q10/02 ,  A61K39/00 ,  G06F3/0482 ,  G06F3/0486

Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.