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    System and method for third party application enablement
    11.
    发明授权
    System and method for third party application enablement 有权

    公开(公告)号：US11099859B2

    公开(公告)日：2021-08-24

    申请号：US16711971

    申请日：2019-12-12

    Applicant: salesforce.com, inc.

    Inventor： Peng-Wen Chen ,  Gautam Vasudev ,  David Louvton ,  Bibin Abraham

    IPC: G06F9/445 ,  G06F8/61 ,  H04L29/08 ,  H04L12/24 ,  G06F8/38

    Abstract: Disclosed herein are system, method, and computer program product embodiments for enabling and/or configuring cloud-based application. In an embodiment, a cloud system provides a cloud-based computing platform accessible by user input devices to perform cloud-based computing. The cloud system also includes an application exchange, allowing user input devices to select other cloud-based applications and/or software to enable and use with the cloud-based computing platform. The cloud-based application may be hosted by a third party cloud system that enables the functionality of the cloud-based application. When a user input device selects a cloud-based application to enable, cloud system generates an installation and configuration process to seamlessly install and configure the cloud-based application within the cloud-based computing platform. In this manner, the cloud system integrates the configuration process into the cloud-based computing platform.

    Systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications
    12.
    发明授权
    Systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications 审中-公开

    公开(公告)号：US10671283B2

    公开(公告)日：2020-06-02

    申请号：US15885800

    申请日：2018-01-31

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  Joshua Giblette ,  Adarsha Badarinath

    IPC: G06F3/048 ,  G06F3/0489 ,  G06F9/451 ,  G06F3/0482 ,  H04L29/08 ,  G06F16/955

    Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications. For example, an exemplary embodiment includes means for executing a hosted application via a system of a host organization, in which the hosted application includes a Graphical User Interface (GUI) to receive user interactions; transmitting the GUI to a user device remote from the host organization, in which the GUI is to be displayed to the user device and receive the user interactions as input at the displayed GUI of the user device; receiving, at the host organization, logged user data representing the user interactions with the hosted application received via the GUI displayed to the user device; analyzing the logged user data via the system of the host organization; and triggering a keyboard shortcut recommendation based on the analysis of the logged user data, in which the triggered keyboard shortcut recommendation is pushed from the host organization to the user device for display at the user device. Other related embodiments are disclosed.

    COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR PROVIDING COMMUNICATION BETWEEN NETWORK DOMAINS IN A SERVICE CLOUD
    13.
    发明申请
    COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR PROVIDING COMMUNICATION BETWEEN NETWORK DOMAINS IN A SERVICE CLOUD 审中-公开

    公开(公告)号：US20160065522A1

    公开(公告)日：2016-03-03

    申请号：US14938231

    申请日：2015-11-11

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  David Ly-Gagnon

    IPC: H04L12/58 ,  H04L29/08

    CPC classification number: H04L51/18 ,  H04L51/06 ,  H04L67/141

    Abstract: Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.

    Channel-agnostic conversation intelligence service
    14.
    发明授权
    Channel-agnostic conversation intelligence service 有权

    公开(公告)号：US11727937B2

    公开(公告)日：2023-08-15

    申请号：US17342465

    申请日：2021-06-08

    Applicant: salesforce.com, inc.

    Inventor： Wenqing Dai ,  Peng-Wen Chen ,  Priyank Saxena

    IPC: G10L15/30 ,  G10L15/22 ,  G10L15/16 ,  G10L15/32

    CPC classification number: G10L15/30 ,  G10L15/16 ,  G10L15/22 ,  G10L15/32

    Abstract: An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.

    System and method for third party application enablement
    17.
    发明授权
    System and method for third party application enablement 有权

    公开(公告)号：US10514935B2

    公开(公告)日：2019-12-24

    申请号：US15799031

    申请日：2017-10-31

    Applicant: salesforce.com, inc.

    Inventor： Peng-Wen Chen ,  Gautam Vasudev ,  David Louvton ,  Bibin Abraham

    IPC: G06F9/445 ,  G06F8/61 ,  H04L29/08 ,  H04L12/24 ,  G06F8/38

    Abstract: Disclosed herein are system, method, and computer program product embodiments for enabling and/or configuring cloud-based application. In an embodiment, a cloud system provides a cloud-based computing platform accessible by user input devices to perform cloud-based computing. The cloud system also includes an application exchange, allowing user input devices to select other cloud-based applications and/or software to enable and use with the cloud-based computing platform. The cloud-based application may be hosted by a third party cloud system that enables the functionality of the cloud-based application. When a user input device selects a cloud-based application to enable, cloud system generates an installation and configuration process to seamlessly install and configure the cloud-based application within the cloud-based computing platform. In this manner, the cloud system integrates the configuration process into the cloud-based computing platform.

    MULTIMODAL COMMANDS
    18.
    发明申请
    MULTIMODAL COMMANDS 审中-公开

    公开(公告)号：US20180349092A1

    公开(公告)日：2018-12-06

    申请号：US15611278

    申请日：2017-06-01

    Applicant: salesforce.com, inc.

    Inventor： Peng-Wen Chen

    IPC: G06F3/16 ,  G06F3/0481

    CPC classification number: G06F3/167 ,  G06F3/0481

    Abstract: Technology for detecting multimodal commands that enhance the human-computer interaction of a computing device. In an illustrative implementation, a computing device may receive multiple input events from a plurality of input devices. The plurality of input devices may each correspond to a different computer input modalities and the computing device may correlate the input events across different modalities. The computing device may keep the input events in their native form (e.g., input device specific) or may transform the input events into modality independent events. In either example, the computing device may determine the events satisfy a definition for a multimodal command that identifies multiple events from different computer input modalities. Responsive to the determination, the computing device may invoke the multimodal command on the client device to perform one or more computing operations.

    COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR REPRESENTING A PORTION OF A USER INTERFACE AS A NETWORK ADDRESS
    19.
    发明申请
    COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR REPRESENTING A PORTION OF A USER INTERFACE AS A NETWORK ADDRESS 有权
    用于表示用户界面作为网络地址的部分的计算机实现方法和装置

    公开(公告)号：US20130346873A1

    公开(公告)日：2013-12-26

    申请号：US13886586

    申请日：2013-05-03

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  Reddy Prasad Yerradoddi ,  Brett Schuenemann

    IPC: H04L12/24

    CPC classification number: G06F3/0484 ,  G06F17/2247 ,  G06F17/2252 ,  H04L41/22 ,  H04L67/02 ,  H04L67/141 ,  H04N21/25808 ,  H04N21/42684 ,  H04N21/4516 ,  H04N21/6125 ,  H04N21/6402

    Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for representing a portion of a user interface of a web browser as a web address. In some implementations, a computing device receives a request to encode as a web address a portion of a user interface provided in a web browser at the computing device. The computing device then generates a web address to identify content of the portion of the user interface. The portion of the user interface represented by the web address includes a primary user interface component and one or more secondary user interface components associated with the primary user interface component.

    Abstract translation: 公开了用于将Web浏览器的用户界面的一部分表示为网址的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备在计算设备处接收在web浏览器中提供的用户界面的一部分来将要编码为网址的请求。 然后，计算设备生成网络地址以识别用户界面的该部分的内容。 由web地址表示的用户界面的部分包括主用户界面组件和与主用户界面组件相关联的一个或多个辅助用户界面组件。

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