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公开(公告)号:US20240135388A1
公开(公告)日:2024-04-25
申请号:US18497103
申请日:2023-10-29
Applicant: Cisco Technology, Inc.
Inventor: David C. White, JR. , Jay K. Johnston , Magnus Mortensen , Christopher Shaun Roberts , Kevin D. McCabe
IPC: G06Q30/016 , G06Q10/0639 , H04L51/02
CPC classification number: G06Q30/016 , G06Q10/06395 , H04L51/02 , G06Q10/103
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
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公开(公告)号:US20230412451A1
公开(公告)日:2023-12-21
申请号:US18241682
申请日:2023-09-01
Applicant: Cisco Technology, Inc.
Inventor: Magnus Mortensen , Jay Kemper Johnston , David C. White, JR.
IPC: H04L41/0631 , H04L41/0654 , G06N3/08
CPC classification number: H04L41/0636 , H04L41/0654 , G06N3/08
Abstract: In one embodiment, an issue analysis service obtains telemetry data from a plurality of devices in a network across a plurality of time intervals. The service detects a failure event in which a device in the network is in a failure state. The service clusters the telemetry data obtained prior to the failure event into rounds according to time intervals in which the telemetry data was collected. Each round corresponds to a particular time interval. The service applies a machine learning-based classifier to each one of the rounds of clustered telemetry data to identify one or more common traits appearing in the telemetry data for each round. The service generates a trait change report indicating a change in the one or more common traits appearing in the telemetry data across the rounds leading up to the failure event.
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公开(公告)号:US20190297108A1
公开(公告)日:2019-09-26
申请号:US15933923
申请日:2018-03-23
Applicant: Cisco Technology, Inc.
Inventor: Jay Kemper Johnston , David C. White, JR. , Magnus Mortensen
Abstract: In one embodiment, a service classifies a device in a network as human-controlled or self-controlled. The service also classifies an online resource as designed for access by human-controlled devices or by self-controlled devices. The service obtains traffic data regarding an attempt by the device to access the online resource via the network. The service determines that the attempt by the device to access the online resource is a security violation, based on the classifications of the device and the online resource. The service initiates a mitigation action in the network for the security violation.
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公开(公告)号:US20180316545A1
公开(公告)日:2018-11-01
申请号:US15582630
申请日:2017-04-29
Applicant: Cisco Technology, Inc.
Inventor: David C. White, JR. , Magnus Mortensen , Jay Kemper Johnston
Abstract: In one embodiment, a device in a network maintains an information module to recommend system actions for a monitored system in the network. The information module generates recommendations using an information library database populated by one or more data sources. The device assesses behaviors of the information module and determines a review cadence for the information library database based on the assessed behaviors of the information module. The device updates the information library database according to the determined review cadence.
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15.
公开(公告)号:US20180239689A1
公开(公告)日:2018-08-23
申请号:US15957295
申请日:2018-04-19
Applicant: Cisco Technology, Inc.
Inventor: David C. White, JR. , Magnus Mortensen , Jay K. Johnston
CPC classification number: G06F11/3604 , G06F8/71 , G06F11/3612 , G06F21/53 , G06F21/57 , G06F2221/033
Abstract: A system is provided to run new code modules safely in a duplicative, protected environment without affecting the code modules that are already trusted to be on the system. The system receives a new code module that validates operational data of a computing device, and instantiates a new, parallel execution engine to run the new code module on the operational data in parallel with another execution engine running the trusted/verified code modules that also validate the same operational data. The new engine runs the new code module with the operational data to produce new code module results. The production engine runs the trusted/verified code modules with the operational data to produce verified code module results. The new code module results are combined with the verified code module results to produce combined results describing the operational status of the computing device.
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16.
公开(公告)号:US20170288988A1
公开(公告)日:2017-10-05
申请号:US15083990
申请日:2016-03-29
Applicant: Cisco Technology, Inc.
Inventor: Carlos M. Pignataro , Omar Santos , David C. White, JR.
CPC classification number: H04L41/142 , H04L41/0631 , H04L41/16 , H04L63/1425 , H04W12/12 , H04W84/18 , Y04S40/166
Abstract: In one embodiment, a device in a network reserves first and second sets of local resources for an anomaly detection mechanism. The device reports the first set of local resources to a supervisory node in the network. The device applies one or more anomaly detection rules from the supervisory node using the first set of reserved resources. The device receives one or more anomaly detection rules from a peer node in the network. The device applies the one or more anomaly detection rules from the peer node using the second set of reserved resources.
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公开(公告)号:US20240386253A1
公开(公告)日:2024-11-21
申请号:US18358410
申请日:2023-07-25
Applicant: Cisco Technology, Inc.
Inventor: David C. White, JR. , Mohammed Izzat Hamzeh
IPC: G06N3/0475 , G06F40/166 , G06F40/289 , G06F40/30 , G06F40/40
Abstract: A system and method to detect a generative model's output to see if it is hallucinating or not, and to check the facts listed in the model. Additionally, when a hallucination or incorrect fact is detected, the correct fact can be applied as context to ask the model to regenerate the output again, taking the fact into consideration while also optionally lowering the temperature or increasing the top-k values from which to choose. A method is provided comprising: obtaining output produced by the generative model based on input provided to the generative model; performing summarization and topic extraction on the output to obtain one or more topics; performing fact checking on each of the one or more topics to produce a consolidated ground truth context; and declaring that the generative model is hallucinating or not based on the consolidated ground truth context.
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公开(公告)号:US20240378782A1
公开(公告)日:2024-11-14
申请号:US18315721
申请日:2023-05-11
Applicant: Cisco Technology, Inc.
Inventor: Elena Gribanova , Valentin Filippov , Pedro Jesus Garcia Chavez , Wei Yan , David C. White, JR.
Abstract: A method includes receiving, via one or more processors, video data and audio data associated with respective participants in a video session, determining, via the one or more processors, words spoken by a speaker participant in the video session based on the audio data, determining, via the one or more processors, a location of the speaker participant in a framing of the video data based on the video data and the audio data, generating, via the one or more processors, an animated avatar to provide sign language representing the words spoken by the speaker participant, modifying, via the one or more processors, the video data of the video session to include the animated avatar based on the location of the speaker participant, and outputting, via the one or more processors, the video data that includes the animated avatar.
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公开(公告)号:US20240144193A1
公开(公告)日:2024-05-02
申请号:US17973688
申请日:2022-10-26
Applicant: Cisco Technology, Inc.
Inventor: Jay K. Johnston , Magnus Mortensen , David C. White, JR.
CPC classification number: G06Q10/1095 , G06Q10/06314
Abstract: Presented herein are techniques associated with proactively scheduling shared resources or responsibilities among multiple users. In one example a method is provided that may include sharing masked calendar information between a first device of a first user and at least one second device of at least one second user based on the first device being proximate to the at least one second device; identifying a conflict involving use of a shared resource at a particular time; comparing first priority metadata for the first user and second priority metadata for the at least one second user; and assigning the use of the shared resource to one of the first user or the at least one second user based, at least in part, on determining that the first user or the at least one second user has a highest priority for use of the shared resource.
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公开(公告)号:US20240080319A1
公开(公告)日:2024-03-07
申请号:US17903106
申请日:2022-09-06
Applicant: Cisco Technology, Inc.
Inventor: Mariusz Kazmierski , David C. White, JR.
IPC: H04L9/40 , H04L41/0823 , H04L41/12 , H04L67/75
CPC classification number: H04L63/102 , H04L41/0836 , H04L41/12 , H04L63/101 , H04L63/104 , H04L63/108 , H04L67/75
Abstract: A method is provided to determine administrator users associated with network devices in a network. The method includes sending to one or more network devices in a network or to an entity that manages or controls access to the one or more network devices, a query to identify one or more administrator users for each of the one or more network devices. The method involves obtaining a response to the query, the response including an identifier of each the one or more administrator users for a respective network device of the one or more network devices. The method may then involve using the identifier of each of the one or more administrator users for each of the one or more network devices to send a notification to the one or more administrator users.
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