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公开(公告)号：US20230004478A1
公开(公告)日：2023-01-05
申请号：US17366144
申请日：2021-07-02
Applicant: salesforce.com, inc.
Inventor： Ben Susman , Christian Bayer , Sergei Babovich , Sanyogita Sudhir Ranade , Saurabh Lodha , Timothy Cassidy , Krishnamurthy Muralidhar , Derek Forrest , Bing Xia , Kevin Fairfax
Abstract: Systems and methods are provided for performing, at a server, a stack trace of an application at a predetermined interval to generate a plurality of stack traces, where each stack trace of the plurality of stack traces is from a different point in time based on the predetermined interval. The stack trace is performed when the application is operating normally and when the application has had a failure. The plurality of stack traces stored are indexed by timestamp. The server may determine a state of the application based on at least one of the plurality of stack traces. The server may condense data for at least one of the plurality of stack traces that are indexed using predetermined failure scenarios for the application. The server may generate a report based on the condensed data and the state of the application, and may transmit the report for display.
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公开(公告)号：US11544762B2
公开(公告)日：2023-01-03
申请号：US16773727
申请日：2020-01-27
Applicant: salesforce.com, inc.
Inventor： Yixin Mao , Sitaram Asur , Na Cheng , Gary Brandeleer , Kavya Murali , Nicholas Beng Tek Geh
Abstract: A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.
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公开(公告)号：US11544465B2
公开(公告)日：2023-01-03
申请号：US17211162
申请日：2021-03-24
Applicant: salesforce.com, inc.
Inventor： Michael Machado , John Ball , Thomas Archie Cook, Jr. , Shashank Harinath , Roojuta Lalani , Zineb Laraki , Qingqing Liu , Mike Rosenbaum , Karl Ryszard Skucha , Jean-Marc Soumet , Manju Vijayakumar
IPC: G06F40/295 , G06F16/332 , G06F40/30 , G10L15/18 , G10L15/22 , G10L15/30
Abstract: Approaches to using unstructured input to update heterogeneous data stores include receiving unstructured text input, receiving a template for interpreting the unstructured text input, identifying, using an entity classifier, entities in the unstructured text input, identifying one or more potential parent entities from the identified entities based on the template, receiving a selection of a parent entity from the one or more potential parent entities, identifying one or more potential child entities from the identified entities based on the template and the selected parent entity, receiving a selection of a child entity from the one or more potential child entities, identifying an action item in the unstructured text input based on the identified entities and the template, determining, using an intent classifier, an intent of the action item, and updating a data store based on the determined intent, the identified entities, and the selected child entity.
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公开(公告)号：US11544450B2
公开(公告)日：2023-01-03
申请号：US16949895
申请日：2020-11-19
Applicant: salesforce.com, inc.
Inventor： Sonali Agrawal , Ryan Spraetz , Cheryl Porro
IPC: G06F40/18 , G06F16/20 , G06F16/21 , G06F16/25 , G06Q10/00 , G06Q50/00 , G06F3/0482 , G06F3/0483
Abstract: Disclosed are database systems, methods, systems, and computer program products for providing tabular data in a social network feed. In some implementations, a server of a database system stores, in a database, social network feed data comprising a plurality of feed items as data objects. The server also stores, in a database, tabular data as data objects. The server shares the social network feed data and the tabular data in a social network feed displayable to present the feed items and the tabular data in a user interface, the tabular data being presentable in the user interface in a tabular format. The user interface may receive shareable user commentary regarding the tabular data. The stored tabular data may be editable by users of the database system. The social network feed may be updated to comprise notifications of edits to the tabular data.
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公开(公告)号：US11543255B2
公开(公告)日：2023-01-03
申请号：US16994602
申请日：2020-08-16
Applicant: salesforce.com, inc.
Inventor： Alon Ouannou , Ravid Hadad , Gilia Bar , Olivier Uzan , Yonatan Zinkower
Abstract: Disclosed embodiments are a computing system and a computer-implemented method related to predicting travel time by using adjacent travel time. The prediction may be based on correcting the nominal predictive travel time estimation using a relation between the predictive travel time estimation and the nominal predictive travel time estimation of a nearby commuting instance in a similar direction. This allows a reduced number of queries to the geographic information system, which may save time, costs and conserve communication resources.
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Patent Agency Ranking
公开(公告)号：US11537571B2
公开(公告)日：2022-12-27
申请号：US16141572
申请日：2018-09-25
Applicant: salesforce.com, inc.
Inventor： Rohitashva Mathur
IPC: G06F16/215 , G06F16/22 , G06F16/23 , G06F16/2455 , H03M7/46 , H03M7/30
Abstract: A request for performing a data storing operation directed to a database table that comprises a plurality of table columns is received. Columnar compression metadata is accessed to identify one or more table columns in the database table, each of the one or more table columns being designated to store compressed columnar values. The columnar compression metadata is used to apply one or more columnar compression methods to generate, from one or more uncompressed columnar values received with the request for the data storing operation, one or more compressed columnar values to be persisted in the one or more table columns in the database table. A database statement is executed to persist the one or more compressed columnar values in the one or more table columns in the database table.
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公开(公告)号：US20220405630A1
公开(公告)日：2022-12-22
申请号：US17352899
申请日：2021-06-21
Applicant: salesforce.com, inc.
Inventor： Daniel Thomas HARRISON
Abstract: Artificial intelligence (AI) oversight may be added to a multiparty engagement, such as a conference between devices having user interfaces. The AI may apply visual indicators, e.g., informational elements, recommendations, or other data, on one or more user interface. Visual indicators assist with presenting or participating in a conference. Visual indicators may highlight, e.g., AI-determined attributes of participants in the conference. Attributes may be derived physiological characteristics of participants, such as mood, apparent interest, paying attention, as well as AI-derived data from analyzing data sources, such as data about the participant, past engagements, time zone, name/title and other information to facilitate interaction with the participant. The AI may also review data for past deals, resume, project plans, social media, customer relationship manager data, and the like and develop models to allow it to monitor a conference and provide recommendations to facilitate conference goals.
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公开(公告)号：US11533337B2
公开(公告)日：2022-12-20
申请号：US16866651
申请日：2020-05-05
Applicant: salesforce.com, Inc.
Inventor： Gianstefano Monni , Alvaro Caso
Abstract: Disclosed embodiments are a computing system and a computer-implemented method related to minimizing the number of rules/policies needed to be stored to enforce those rules/policies. The minimizing comprising generating adjacency data structures mapping as adjacent pairs of network nodes, which are allowed to communicate with one another according to the plurality rules, and applying them for pruning the rule dataset. This allows an original set of rules/policies to be reduced into a smaller set, which conserves computational resources.
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公开(公告)号：US11531821B2
公开(公告)日：2022-12-20
申请号：US16993257
申请日：2020-08-13
Applicant: salesforce.com, inc.
Inventor： Tian Xie , Xinyi Yang , Caiming Xiong , Wenhao Liu , Huan Wang , Wenpeng Yin , Jin Qu
Abstract: A system performs conversations with users using chatbots customized for performing a set of tasks. The system may be a multi-tenant system that allows customization of the chatbots for each tenant. The system processes sentences that may include negation or coreferences. The system determines a confidence score for an input sentence using an intent detection model, for example, a neural network. The system modifies the sentence to generate a modified sentence, for example, by removing a negation or by replacing a pronoun with an entity. The system generates a confidence score for the modified sentence using the intent detection model. The system determines the intent of the sentence based on the confidence scores of the sentence and the modified sentence. The system performs tasks based on the determined intent and performs conversations with users based on the tasks.
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公开(公告)号：US11526799B2
公开(公告)日：2022-12-13
申请号：US16264583
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Kevin Moore , Leah McGuire , Eric Wayman , Shubha Nabar , Vitaly Gordon , Sarah Aerni
Abstract: Methods and systems are provided to determine suitable hyperparameters for a machine learning model and/or feature engineering process. A suitable machine learning model and associated hyperparameters are determined by analyzing a dataset. Suitable hyperparameter values for compatible machine learning models having one or more hyperparameters in common and a compatible dataset schema are identified. Hyperparameters may be ranked according to each of their respective influences on a model performance metrics, and hyperparameter values identified as having greater influence may be more aggressively searched.
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