公开(公告)号：US10970486B2

公开(公告)日：2021-04-06

申请号：US16134956

申请日：2018-09-18

Applicant: salesforce.com, inc.

Inventor： Michael Machado ,  John Ball ,  Thomas Archie Cook, Jr. ,  Shashank Harinath ,  Roojuta Lalani ,  Zineb Laraki ,  Qingqing Liu ,  Mike Rosenbaum ,  Karl Ryszard Skucha ,  Jean-Marc Soumet ,  Manju Vijayakumar

IPC: G06F40/295 ,  G06F16/332 ,  G06F40/30 ,  G10L15/18 ,  G10L15/22 ,  G10L15/30

Abstract: Approaches to using unstructured input to update heterogeneous data stores include receiving unstructured text input, receiving a template for interpreting the unstructured text input, identifying, using an entity classifier, entities in the unstructured text input, identifying one or more potential parent entities from the identified entities based on the template, receiving a selection of a parent entity from the one or more potential parent entities, identifying one or more potential child entities from the identified entities based on the template and the selected parent entity, receiving a selection of a child entity from the one or more potential child entities, identifying an action item in the unstructured text input based on the identified entities and the template, determining, using an intent classifier, an intent of the action item, and updating a data store based on the determined intent, the identified entities, and the selected child entity.

公开(公告)号：US11544465B2

公开(公告)日：2023-01-03

申请号：US17211162

申请日：2021-03-24

Applicant: salesforce.com, inc.

Inventor： Michael Machado ,  John Ball ,  Thomas Archie Cook, Jr. ,  Shashank Harinath ,  Roojuta Lalani ,  Zineb Laraki ,  Qingqing Liu ,  Mike Rosenbaum ,  Karl Ryszard Skucha ,  Jean-Marc Soumet ,  Manju Vijayakumar

IPC: G06F40/295 ,  G06F16/332 ,  G06F40/30 ,  G10L15/18 ,  G10L15/22 ,  G10L15/30

Abstract: Approaches to using unstructured input to update heterogeneous data stores include receiving unstructured text input, receiving a template for interpreting the unstructured text input, identifying, using an entity classifier, entities in the unstructured text input, identifying one or more potential parent entities from the identified entities based on the template, receiving a selection of a parent entity from the one or more potential parent entities, identifying one or more potential child entities from the identified entities based on the template and the selected parent entity, receiving a selection of a child entity from the one or more potential child entities, identifying an action item in the unstructured text input based on the identified entities and the template, determining, using an intent classifier, an intent of the action item, and updating a data store based on the determined intent, the identified entities, and the selected child entity.