公开(公告)号：US10970486B2

公开(公告)日：2021-04-06

申请号：US16134956

申请日：2018-09-18

Applicant: salesforce.com, inc.

Inventor： Michael Machado ,  John Ball ,  Thomas Archie Cook, Jr. ,  Shashank Harinath ,  Roojuta Lalani ,  Zineb Laraki ,  Qingqing Liu ,  Mike Rosenbaum ,  Karl Ryszard Skucha ,  Jean-Marc Soumet ,  Manju Vijayakumar

IPC: G06F40/295 ,  G06F16/332 ,  G06F40/30 ,  G10L15/18 ,  G10L15/22 ,  G10L15/30

Abstract: Approaches to using unstructured input to update heterogeneous data stores include receiving unstructured text input, receiving a template for interpreting the unstructured text input, identifying, using an entity classifier, entities in the unstructured text input, identifying one or more potential parent entities from the identified entities based on the template, receiving a selection of a parent entity from the one or more potential parent entities, identifying one or more potential child entities from the identified entities based on the template and the selected parent entity, receiving a selection of a child entity from the one or more potential child entities, identifying an action item in the unstructured text input based on the identified entities and the template, determining, using an intent classifier, an intent of the action item, and updating a data store based on the determined intent, the identified entities, and the selected child entity.

公开(公告)号：US10585925B2

公开(公告)日：2020-03-10

申请号：US15866843

申请日：2018-01-10

Applicant: salesforce.com, inc.

Inventor： Arthur Albert Louie ,  Christopher Douglas Seymour ,  Ethan Treber ,  Jason Schroeder ,  Jean Elie Bovet ,  Jody Elizabeth Bleyle ,  John Christopher Houston ,  Kamyar Seradjfar ,  Mohamad Arabo ,  Qingqing Liu ,  Thomas Archie Cook, Jr.

IPC: G06F7/00 ,  G06F17/30 ,  G06F16/335

Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating management of user queries and dynamic filtration of responses based on group filters in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a first computing device, a query via an application programming interface (“API”) of a software application at a second computing device, where the query includes one or more filter parameters including a size filter parameter. The method may further include evaluating the query based on the one or more filter parameters including the size filter parameter, selecting a first response based on the size filter parameter, and communicating the first response to be viewed via the API at the second computing device.

公开(公告)号：US20140095874A1

公开(公告)日：2014-04-03

申请号：US14036106

申请日：2013-09-25

Applicant: salesforce.com, inc.

Inventor： Sachin Desai ,  Qingqing Liu ,  Ronald Fischer

IPC: G06F9/54 ,  H04L29/06

CPC classification number: H04L63/0815 ,  G06F9/54 ,  G06F9/544 ,  H04L63/10 ,  H04L63/126 ,  H04W12/06

Abstract: This disclosure describes a method for accessing network resources which includes receiving by a first application in a mobile computing device sign-in information from a user and enabling the user to sign in to a second application with the first application to access network resources from a resource server based on (a) a first application identification (ID) of the second application, (b) the user authorizing the second application to the resource server, and (c) receiving an authorization grant from the resource server to enable the second application to access the network resources, the mobile computing device coupled with the resource server via a network.

Abstract translation: 本公开描述了一种用于访问网络资源的方法，其包括由移动计算设备中的第一应用接收来自用户的登录信息，并使用户能够使用第一应用登录第二应用以从资源访问网络资源 服务器，其基于（a）第二应用的第一应用标识（ID），（b）用户向资源服务器授权第二应用，以及（c）从资源服务器接收授权许可，以使第二应用能够 访问网络资源，通过网络与资源服务器耦合的移动计算设备。

公开(公告)号：US11544465B2

公开(公告)日：2023-01-03

申请号：US17211162

申请日：2021-03-24

Applicant: salesforce.com, inc.

Inventor： Michael Machado ,  John Ball ,  Thomas Archie Cook, Jr. ,  Shashank Harinath ,  Roojuta Lalani ,  Zineb Laraki ,  Qingqing Liu ,  Mike Rosenbaum ,  Karl Ryszard Skucha ,  Jean-Marc Soumet ,  Manju Vijayakumar

IPC: G06F40/295 ,  G06F16/332 ,  G06F40/30 ,  G10L15/18 ,  G10L15/22 ,  G10L15/30

Abstract: Approaches to using unstructured input to update heterogeneous data stores include receiving unstructured text input, receiving a template for interpreting the unstructured text input, identifying, using an entity classifier, entities in the unstructured text input, identifying one or more potential parent entities from the identified entities based on the template, receiving a selection of a parent entity from the one or more potential parent entities, identifying one or more potential child entities from the identified entities based on the template and the selected parent entity, receiving a selection of a child entity from the one or more potential child entities, identifying an action item in the unstructured text input based on the identified entities and the template, determining, using an intent classifier, an intent of the action item, and updating a data store based on the determined intent, the identified entities, and the selected child entity.

公开(公告)号：US20210150928A1

公开(公告)日：2021-05-20

申请号：US15929822

申请日：2020-05-22

Applicant: salesforce.com, inc.

Inventor： Emily Hudson ,  Chris Fox ,  Qingqing Liu ,  Asha Camper Singh ,  Dan Chen ,  Matt Rigdon ,  Nicholas Stuart ,  Jiahan Ericsson ,  Joyce Yeh ,  Samantha Ready ,  Adam Torman

IPC: G09B7/02 ,  G06F16/9535 ,  G06F16/9538

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for implementing an electronic learning (eLearrning) system. In some implementations, an indication of a user selection by a first user of electronic learning content of an electronic learning (eLearning) system is processed, where the electronic learning content includes a learning module. Responsive to processing the indication of the user selection, the learning module is initiated or resumed by providing one or more of a plurality of content items of the learning module for presentation by the client device. The progress of the first user in relation to completion of the learning module is tracked. An unanswered question that pertains to the learning module and that has been submitted by a second user is identified based, at least in part, on the progress of the first user in relation to the completion of the learning module. The unanswered question is then provided via a web page of the learning module for presentation via a client device of the first user.

公开(公告)号：US10146597B2

公开(公告)日：2018-12-04

申请号：US14507373

申请日：2014-10-06

Applicant: salesforce.com, inc.

Inventor： Richard Perry Pack, III ,  Kevin Venkiteswaran ,  Qingqing Liu ,  Sachin Desai ,  Phillip Norman Calvin

IPC: G06F9/54

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for delegating handling of computing events of a mobile device application. For example, an identification of a computing event can be received. The computing event can have associated metadata. The computing event can be associated with a first component of a plurality of components of a first application executable on a mobile device. The plurality of components can comprise at least a native component and a web browser component. One or more rules can be applied to the metadata. Based on the application of the one or more rules to the metadata, a second component can be identified for handling the event. Handling of the event can be delegated to the second component.

公开(公告)号：US10146581B2

公开(公告)日：2018-12-04

申请号：US15405708

申请日：2017-01-13

Applicant: salesforce.com, inc.

Inventor： Adrian Dieter Rapp ,  Qingqing Liu ,  Michael Chou

IPC: G06F9/46 ,  G06F9/50 ,  G06Q50/00

Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

公开(公告)号：US09881076B2

公开(公告)日：2018-01-30

申请号：US14318136

申请日：2014-06-27

Applicant: salesforce.com, inc.

Inventor： Arthur Albert Louie ,  Christopher Douglas Seymour ,  Ethan Treber ,  Jason Schroeder ,  Jean Elie Bovet ,  Jody Elizabeth Bleyle ,  John Christopher Houston ,  Kamyar Seradjfar ,  Mohamad Arabo ,  Qingqing Liu ,  Thomas Archie Cook, Jr.

IPC: G06F7/00 ,  G06F17/30

CPC classification number: G06F17/30699

Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating management of user queries and dynamic filtration of responses based on group filters in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a first computing device, a query via an application programming interface (“API”) of a software application at a second computing device, where the query includes one or more filter parameters including a size filter parameter. The method may further include evaluating the query based on the one or more filter parameters including the size filter parameter, selecting a first response based on the size filter parameter, and communicating the first response to be viewed via the API at the second computing device.

公开(公告)号：US20160381002A1

公开(公告)日：2016-12-29

申请号：US15262518

申请日：2016-09-12

Applicant: salesforce.com, inc.

Inventor： Sachin Desai ,  Qingqing Liu ,  Ronald Fischer

IPC: H04L29/06 ,  H04W12/06 ,  G06F9/54

CPC classification number: H04L63/0815 ,  G06F9/54 ,  G06F9/544 ,  H04L63/10 ,  H04L63/126 ,  H04W12/06

Abstract: This disclosure describes a method for accessing network resources which includes receiving by a first application in a mobile computing device sign-in information from a user and enabling the user to sign in to a second application with the first application to access network resources from a resource server based on (a) a first application identification (ID) of the second application, (b) the user authorizing the second application to the resource server, and (c) receiving an authorization grant from the resource server to enable the second application to access the network resources, the mobile computing device coupled with the resource server via a network.

Abstract translation: 本公开描述了一种用于访问网络资源的方法，其包括由移动计算设备中的第一应用接收来自用户的登录信息，并使用户能够使用第一应用登录第二应用以从资源访问网络资源 服务器，其基于（a）第二应用的第一应用标识（ID），（b）用户向资源服务器授权第二应用，以及（c）从资源服务器接收授权许可，以使第二应用能够 访问网络资源，通过网络与资源服务器耦合的移动计算设备。

公开(公告)号：US20210141650A1

公开(公告)日：2021-05-13

申请号：US16949897

申请日：2020-11-19

Applicant: salesforce.com, inc.

Inventor： Adrian Dieter Rapp ,  Qingqing Liu ,  Michael Chou

IPC: G06F9/448 ,  G06F9/50 ,  G06Q50/00

Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.