公开(公告)号：US20220405630A1

公开(公告)日：2022-12-22

申请号：US17352899

申请日：2021-06-21

Applicant: salesforce.com, inc.

Inventor： Daniel Thomas HARRISON

IPC: G06N20/00 ,  G06N5/04 ,  G06Q10/06

Abstract: Artificial intelligence (AI) oversight may be added to a multiparty engagement, such as a conference between devices having user interfaces. The AI may apply visual indicators, e.g., informational elements, recommendations, or other data, on one or more user interface. Visual indicators assist with presenting or participating in a conference. Visual indicators may highlight, e.g., AI-determined attributes of participants in the conference. Attributes may be derived physiological characteristics of participants, such as mood, apparent interest, paying attention, as well as AI-derived data from analyzing data sources, such as data about the participant, past engagements, time zone, name/title and other information to facilitate interaction with the participant. The AI may also review data for past deals, resume, project plans, social media, customer relationship manager data, and the like and develop models to allow it to monitor a conference and provide recommendations to facilitate conference goals.

公开(公告)号：US20190236466A1

公开(公告)日：2019-08-01

申请号：US15883095

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Daniel Thomas HARRISON

IPC: G06N5/04 ,  G06F17/30

CPC classification number: G06N5/043 ,  G06F16/27 ,  G06Q30/0202 ,  G06Q30/0251 ,  G06Q30/0277 ,  G06Q50/01

Abstract: A method and a cloud-computing architecture for enabling dynamic access of an artificial intelligence engine are described. A record that includes a set of one or more fields is stored in a database. A first field from the set of fields includes an identification of an artificial intelligence (AI) engine and one or more additional fields from the set of fields respectively include one or more parameters for the AI engine. The record is accesses causing the AI engine to run with the one or more parameters. As a result of the AI engine running with the one or more parameters upon access of the record, a desired predicted output is obtained.