公开(公告)号：US20050076081A1

公开(公告)日：2005-04-07

申请号：US10677213

申请日：2003-10-01

Applicant: Yong Rui ,  Anoop Gupta

Inventor： Yong Rui ,  Anoop Gupta

IPC: H04L29/06 ,  H04M3/56 ,  G06F15/16 ,  H04L12/16 ,  H04Q11/00

CPC classification number: H04L65/4046 ,  H04L29/06027 ,  H04M3/56 ,  H04M2201/38 ,  H04M2201/41 ,  H04Q2213/13034 ,  H04Q2213/13091 ,  H04Q2213/1324 ,  H04Q2213/13248 ,  H04Q2213/13333 ,  H04Q2213/13337 ,  H04Q2213/13389

Abstract: Indications of which participant is providing information during a multi-party conference. Each participant has equipment to display information being transferred during the conference. A sourcing signaler residing in the participant equipment provides a signal that indicates the identity of its participant when this participant is providing information to the conference. The source indicators of the other participant equipment receive the signal and cause a UI to indicate that the participant identified by the received signal is providing information (e.g. the UI can causes the identifier to change appearance). An audio discriminator is used to distinguish between an acoustic signal that was generated by a person speaking from that generated in a band-limited manner. The audio discriminator analyzes the spectrum of detected audio signals and generates several parameters from the spectrum and from past determinations to determine the source of an audio signal on a frame-by-frame basis.

Abstract translation: 参与者在多方会议期间提供信息的指示。 每个参与者都有设备在会议期间显示要传送的信息。 驻留在参与者设备中的采购信号器提供当该参与者向会议提供信息时指示其参与者身份的信号。 其他参与者设备的源指示符接收信号并使UI指示由接收到的信号识别的参与者提供信息（例如，UI可以使得标识符改变外观）。 使用音频鉴别器来区分由以频带限制的方式产生的声音所产生的声信号。 音频鉴别器分析检测到的音频信号的频谱，并从频谱和过去的确定中产生几个参数，以逐帧确定音频信号的来源。

公开(公告)号：US20050018828A1

公开(公告)日：2005-01-27

申请号：US10627554

申请日：2003-07-25

Applicant: Florian Nierhaus ,  Wolgang Scheinhart ,  Tiruthani Saravanakumar

Inventor： Florian Nierhaus ,  Wolgang Scheinhart ,  Tiruthani Saravanakumar

IPC: H04L29/00 ,  H04M3/56 ,  H04M3/42 ,  G06F15/16

CPC classification number: H04L29/00 ,  H04M3/42042 ,  H04M3/567 ,  H04M3/569 ,  H04M2201/38 ,  H04M2201/41

Abstract: Embodiments provide a system, method, apparatus, means, and computer program code for identifying a speaker participating in a conference. During the conference or collaboration event, users may participate in the conference via user or client devices (e.g., computers) that are connected to or in communication with a server or collaboration system. A person participating in and/or moderating a conference may want to know which of the other participants is speaking at any give time, both for those participants that have a unique channel to the conference (e.g., a single participant participating in the conference via a single telephone or other connection) as well as participants that are aggregated behind a single channel to the conference (e.g., three participants in a conference room with a single telephone line or other connection to the conference).

Abstract translation: 实施例提供了用于识别参与会议的演讲者的系统，方法，装置，装置和计算机程序代码。 在会议或协作事件期间，用户可以通过连接到或与服务器或协作系统通信的用户或客户端设备（例如，计算机）参与会议。 参与和/或主持会议的人可能希望知道哪个其他参与者在任何给定的时间发言，无论是对于具有到会议的唯一频道的参与者（例如，参加会议的单个参与者通过 单个电话或其他连接）以及聚合在会议单个通道之后的参与者（例如，具有单个电话线或与会议的其他连接的会议室中的三个参与者）。

公开(公告)号：US20040165702A1

公开(公告)日：2004-08-26

申请号：US10702052

申请日：2003-11-06

Inventor： Paul F. Finnigan

IPC: H04M001/64

CPC classification number: H04M3/53366 ,  G10L17/00 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/487 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M2201/40 ,  H04M2201/41

Abstract: Authentication of voice message recipient network addresses employs generating (102) and storing (104) a nullnetwork filenull that includes nullvoice clipsnull and associated network addresses that are extracted from voice messages received across a network (10) from voice message systems (16, 18). A voice clip is the first one to three seconds of voice extracted from each received voice message. Over time, the network file will grow to contain multiple voice clips and associated network voice message addresses. When a voice message originator subsequently enters a recipient's network address (106), the originating voice message system searches (114) the network file for the network address, retrieves the associated voice clip (116), and plays it for the voice message originator to authenticate the recipient's network address. Voice authentication of a voice message originator entails encoding (134) into a nullvoice print file,null original voice clips and associated network addresses received from positively identified voice message originators. Thereafter, when a questionable voice message is received (138), the voice message system extracts a new voice clip (142), generates a new voice print (144), and compares it with the original voice print associated with the voice message address (148). If the voice prints are substantially the same, the received voice message is annotated with a nullauthenticatingnull message (150).

Abstract translation: 语音消息接收网络地址的认证采用生成（102）并存储（104）包括“语音剪辑”和相关联的网络地址的“网络文件”，该网络地址是从语音消息系统（10）从网络（10）接收的语音消息中提取的 16，18）。 语音剪辑是从每个接收到的语音消息中提取的第一个到三秒的语音。 随着时间的推移，网络文件将增长到包含多个语音片段和相关联的网络语音消息地址。 当语音消息发起者随后进入接收者的网络地址（106）时，发起语音消息系统搜索网络文件（114）网络地址，检索相关联的语音剪辑（116），并将其播放给语音消息发起者 验证收件人的网络地址。 语音消息发起者的语音认证需要编码（134）到“语音打印文件”中，从主动识别的语音消息发起者接收到的原始语音片段和相关联的网络地址。 此后，当接收到可疑的语音消息（138）时，语音消息系统提取新的语音片段（142），生成新的语音打印（144），并将其与与语音消息地址相关联的原始语音打印（ 148）。 如果语音打印基本上相同，则接收到的语音消息用“认证”消息（150）注释。

公开(公告)号：US06697457B2

公开(公告)日：2004-02-24

申请号：US09387166

申请日：1999-08-31

Applicant: Valery A. Petrushin

Inventor： Valery A. Petrushin

IPC: H04M164

CPC classification number: G10L17/26 ,  H04M3/382 ,  H04M3/533 ,  H04M3/5335 ,  H04M2201/41 ,  H04M2203/2061 ,  H04M2203/301

Abstract: A system, method and article of manufacture are provided for managing voice messages based on emotion characteristics of the voice messages. First, a plurality of voice messages that are transferred over a telecommunication network are received. Thereafter, such voice messages are stored on a storage medium. An emotion associated with voice signals of the voice messages is then determined. The voice messages are organized based on the determined emotion. Access to the organized voice messages is then permitted.

Abstract translation: 提供了一种基于语音消息的情绪特征来管理语音消息的系统，方法和制品。 首先，接收通过电信网络传送的多个话音消息。 此后，这样的语音消息被存储在存储介质上。 然后确定与语音消息的语音信号相关联的情绪。 基于所确定的情绪来组织语音消息。 然后可以访问有组织的语音留言。

公开(公告)号：US20040029564A1

公开(公告)日：2004-02-12

申请号：US10215367

申请日：2002-08-08

Inventor： Stephen Lee Hodge

IPC: H04M001/68

CPC classification number: H04M3/382 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F17/30256 ,  G06F17/30259 ,  G06F17/30268 ,  G06F17/30528 ,  G06F17/30743 ,  G06F17/30876 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account or other related limitations. The system includes management software capable of implementing widespread or local changes to the system and is further capable of modifying or setting any number of user account parameters.

Abstract translation: 提供安全电话呼叫管理系统，用于在机构设施中验证电话系统的用户。 电话呼叫管理系统的用户的认证是通过使用个人识别号码，生物测定装置和/或射频装置来实现的。 安全电话呼叫管理系统包括能够基于用户帐户中的资金或其他相关限制来限制对系统的访问的会计软件。 该系统包括能够对系统进行广泛或本地更改的管理软件，并且还能够修改或设置任何数量的用户帐户参数。

公开(公告)号：US06650737B2

公开(公告)日：2003-11-18

申请号：US09772440

申请日：2001-01-29

Applicant: Paul F. Finnigan

Inventor： Paul F. Finnigan

IPC: H04M164

CPC classification number: H04M3/53366 ,  G10L17/00 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/487 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M2201/40 ,  H04M2201/41

Abstract: Authentication of voice message recipient network addresses employs generating (102) and storing (104) a “network file” that includes “voice clips” and associated network addresses that are extracted from voice messages received across a network (10) from voice message systems (16, 18). A voice clip is the first one to three seconds of voice extracted from each received voice message. Over time, the network file will grow to contain multiple voice clips and associated network voice message addresses. When a voice message originator subsequently enters a recipient's network address (106), the originating voice message system searches (114) the network file for the network address, retrieves the associated voice clip (116), and plays it for the voice message originator to authenticate the recipient's network address. Voice authentication of a voice message originator entails encoding (134) into a “voice print file,” original voice clips and associated network addresses received from positively identified voice message originators. Thereafter, when a questionable voice message is received (138), the voice message system extracts a new voice clip (142), generates a new voice print (144), and compares it with the original voice print associated with the voice message address (148). If the voice prints are substantially the same, the received voice message is annotated with a “authenticating” message (150).

Abstract translation: 语音消息接收网络地址的认证采用生成（102）并存储（104）包括“语音剪辑”和相关联的网络地址的“网络文件”，该网络地址是从语音消息系统（10）从网络（10）接收的语音消息中提取的 16，18）。 语音剪辑是从每个接收到的语音消息中提取的第一个到三秒的语音。 随着时间的推移，网络文件将增长到包含多个语音片段和相关联的网络语音消息地址。 当语音消息发起者随后进入接收者的网络地址（106）时，发起语音消息系统搜索网络文件（114）网络地址，检索相关联的语音剪辑（116），并将其播放给语音消息发起者 验证收件人的网络地址。 语音消息发起者的语音认证需要编码（134）到“语音打印文件”中，从主动识别的语音消息发起者接收到的原始语音片段和相关联的网络地址。 此后，当接收到可疑的语音消息（138）时，语音消息系统提取新的语音片段（142），生成新的语音打印（144），并将其与与语音消息地址相关联的原始语音打印（ 148）。 如果语音打印基本上相同，则接收到的语音消息用“认证”消息（150）注释。

公开(公告)号：US20030125954A1

公开(公告)日：2003-07-03

申请号：US10314882

申请日：2002-12-09

Inventor： James Frederick Bradley ,  Basheer M. Tannu

IPC: G10L021/00

CPC classification number: H04M3/42042 ,  H04M3/569 ,  H04M2201/40 ,  H04M2201/41 ,  H04N7/152

Abstract: The invention provides a method and system for adding conference call speaker identification capabilities to a conference call bridge server. The system uses both speech recognition as well as line activity to determine which conference call participant is speaking at any given time. This speaker identification data is broadcast to all conference call participants in various formats, such as in the form of audio, text, and multimedia messages. This allows different types of terminal devices to receive and process the speaker identification data and present it to the participants.

Abstract translation: 本发明提供了一种用于将电话会议话音识别能力添加到电话会议桥服务器的方法和系统。 系统使用语音识别以及线路活动来确定哪个电话会议参与者在任何给定的时间发言。 该扬声器识别数据以诸如音频，文本和多媒体消息的形式以各种格式广播给所有电话会议参与者。 这允许不同类型的终端设备接收和处理扬声器识别数据并将其呈现给参与者。

公开(公告)号：US06266640B1

公开(公告)日：2001-07-24

申请号：US08692619

申请日：1996-08-06

Applicant: Laurence J. Fromm

Inventor： Laurence J. Fromm

IPC: G10L1700

CPC classification number: G06Q20/40145 ,  G06Q20/40 ,  G10L17/00 ,  H04M3/385 ,  H04M3/493 ,  H04M7/12 ,  H04M2201/40 ,  H04M2201/41

Abstract: A technique for verifying a user's voice prior to permitting the user to conduct a business transaction over a data network. An order is received via the data network, and a voice verification unit is contacted to (i) access a prestored voice print, (ii) obtain a present voice sample from the consumer desiring the transaction and compare said present voice sample to the prestored voice sample, and (iii) issue a signal indicating whether the voice correctly verifies.

Abstract translation: 一种用于在允许用户通过数据网络进行商业交易之前验证用户的语音的技术。 经由数据网络接收订单，并且接触语音验证单元（i）访问预存的语音打印，（ii）从希望交易的消费者获得当前语音样本，并将所述当前语音样本与预存的语音进行比较 样本，（iii）发出一个信号，指示语音是否正确验证。

公开(公告)号：US12120262B2

公开(公告)日：2024-10-15

申请号：US17954422

申请日：2022-09-28

Applicant: Bank of America Corporation

Inventor： George Albero ,  Youshika C. Scott ,  Brian H. Corr ,  Thomas G. Frost ,  Scott Nielsen ,  Charlene L. Ramsue

IPC: H04M3/22 ,  G10L17/04 ,  G10L17/06 ,  G10L25/90 ,  H04M3/42 ,  H04M3/51

CPC classification number: H04M3/2281 ,  G10L17/04 ,  G10L17/06 ,  G10L25/90 ,  H04M3/42042 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2201/41

Abstract: Aspects of the disclosure relate to voiceprint tracking and anomaly detection. A computing platform may detect voice information from a call management system. The computing platform may establish voiceprints for employees and clients of an enterprise. The computing platform may detect a call between an employee and a caller attempting to access a client account. The computing platform may identify a first voiceprint corresponding to the employee and a second voiceprint corresponding to the caller. The computing platform may compare the second voiceprint to a known voiceprint corresponding to the client. Based on the comparison of the second voiceprint to the known voiceprint, the computing platform may determine that the second voiceprint does not match the known voiceprint. The computing platform may identify that the second voiceprint corresponds to another employee of the enterprise, and may send a security notification indicating potential unauthorized account access to an enterprise computing device.

公开(公告)号：US11706338B2

公开(公告)日：2023-07-18

申请号：US17472557

申请日：2021-09-10

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Sylvia Hernandez

IPC: H04M3/51 ,  G10L17/04 ,  G10L25/51 ,  G10L25/63 ,  G10L25/87 ,  H04M3/42 ,  G06F40/205 ,  G10L17/08 ,  G10L15/26

CPC classification number: H04M3/5175 ,  G06F40/205 ,  G10L17/04 ,  G10L17/08 ,  G10L25/51 ,  G10L25/63 ,  H04M3/42 ,  G10L15/26 ,  G10L25/87 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/40 ,  H04M2203/401

Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.