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公开(公告)号：US20230088287A1
公开(公告)日：2023-03-23
申请号：US17478130
申请日：2021-09-17
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Andrew Short , Pranav Parekh
Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.
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公开(公告)号：US20230034124A1
公开(公告)日：2023-02-02
申请号：US17387005
申请日：2021-07-28
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II
Abstract: Methods, apparatuses, and computer program products are described. A method may include generating a parent data object that may include child data objects. The method may include receiving a metric suggestion object configuration that identifies a selection of data from a set of child data objects of the child data objects. The method may include generating a metric suggestion object associated with the parent data object based on the metric suggestion object configuration. The method may include analyzing, with the metric suggestion object, the set of child data objects. The method may include suggesting a metric and a metric range based on the analyzing, and the metric and the metric range may be associated with the set of child data objects.
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公开(公告)号：US11606272B1
公开(公告)日：2023-03-14
申请号：US17478258
申请日：2021-09-17
Applicant: salesforce.com, inc.
Inventor： Aaron M. Popelka , William Robert Jennings, II , Pranav Parekh , Xiuchai Xu , Sullivan McIntyre
IPC: G06F11/34 , G06F11/07 , G06F11/32 , G06F9/50 , H04L43/062 , H04L43/0811 , H04L43/067
Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.
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公开(公告)号：US20230096084A1
公开(公告)日：2023-03-30
申请号：US17478222
申请日：2021-09-17
Applicant: salesforce.com, inc.
Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein interaction with a communication process flow from a communication platform. The communication process flow management platform may receive, from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. The communication process flow management platform may authenticate the request and perform the action that changes the schedule associated with the electronic communications.
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Patent Agency Ranking
公开(公告)号：US20230091930A1
公开(公告)日：2023-03-23
申请号：US17584985
申请日：2022-01-26
Applicant: salesforce.com, inc
Inventor： Aaron Popelka , William Robert Jennings, II , Andrew Short , Pranav Parekh
Abstract: Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.
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公开(公告)号：US20230090607A1
公开(公告)日：2023-03-23
申请号：US17478102
申请日：2021-09-17
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Pranav Parekh , Roy Raviv
IPC: H04L29/08 , G06F16/2455 , G06F16/248
Abstract: A method that includes receiving a first request for a data object associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The first request may include a set of querying parameters and a set of triggering parameters. The method may further include querying, based on the set of querying parameters, a communication process flow management service for data associated with the communication process flow. The method may further include generating, based on the querying, the data object that includes the data associated with the communication process flow. The method may further include transmitting, to a communication platform in accordance with the set of triggering parameters, a second request that comprises the data object. The second request may cause posting of an entry of the data object into a communication channel of the communication platform.
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公开(公告)号：US11695727B1
公开(公告)日：2023-07-04
申请号：US17649032
申请日：2022-01-26
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Andrew Short
CPC classification number: H04L51/56 , G06F16/27 , H04L51/066 , H04L51/10 , H04L51/52 , H04L67/02 , H04L69/24 , H04L63/102
Abstract: A method for data processing that includes receiving, from a service that manages communications between a communication process flow management service and a communication platform, a request indicating metadata from the communication platform, information associated with a tenant of a multi-tenant system, a user identifier, or a combination thereof. The method may further include performing, based on the request, one or more actions on a communication process flow that controls electronic communications between the tenant and a set of users corresponding to the tenant. The method may further include generating a data object related to the communication process flow based on performing the one or more actions. The method may further include transmitting, to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.
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公开(公告)号：US20230088960A1
公开(公告)日：2023-03-23
申请号：US17478258
申请日：2021-09-17
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Pranavkumar Janakbhai Parekh , Xiuchai Xu , Sullivan McIntyre
IPC: H04L12/26
Abstract: Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.
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公开(公告)号：US20230031718A1
公开(公告)日：2023-02-02
申请号：US17387025
申请日：2021-07-28
Applicant: salesforce.com, inc.
Inventor： Aaron Popelka , William Robert Jennings, II , Alicia Greer
IPC: G06Q10/06
Abstract: A server may execute a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. A set of electronic communications that are transmitted to a particular user of the set of users is determined based at least in part on a set of actions defined by the communication process flow. The server may monitor web behavior data associated with the set of users in accordance with a first action of the set of actions, detect that a first user of the set of users satisfies a rule defined by the first action based at least in part on monitoring of the web behavior data, and route the first user to a next action of the set of actions in the communication process flow based at least in part on detecting that the first user satisfies the rule.
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