-
公开(公告)号：US20210243246A1
公开(公告)日：2021-08-05
申请号：US16779418
申请日：2020-01-31
Applicant: salesforce.com, inc.
Inventor： Yogesh Patel , Percy Mehta , Shardul Vikram , Mattia Padovani
Abstract: A method and system that perform cluster node work assignments for tenants in a multi-tenant system. The method includes selecting a partition of a cluster tenant tracking structure having a hierarchical namespace and virtual nodes representing each tenant by a cluster node foreman controller, searching the selected partition for a tenant that is unlocked in the cluster tenant tracking structure, and initiating work for the tenant by the cluster node.
-
公开(公告)号：US20190138653A1
公开(公告)日：2019-05-09
申请号：US15803412
申请日：2017-11-03
Applicant: salesforce.com, inc.
Inventor： William Christopher Fama Roller , Shardul Vikram , Alex Michael Noe , Noah William Burbank , Alexis Roos , Rohith Ramprasad , Joseph Gerald Keller , Gabriel Starr Krupa , Scott Walter Bishel , Praveen Innamuri
Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails or activities) to determine relationship strength using a distributed graph are described. In some systems, a user may be associated with a specific tenant. A database server of the system may receive communication messages associated with the user and a target user. The server may perform a natural language processing (NLP) analysis on the communication messages to extract metadata, and may generate or update a distributed graph indicating connections between users based on the extracted metadata. Using the connections of the graph, the server may calculate a closeness score between the user and the target user. Additionally, the server may calculate closeness scores between the target and other users associated with the tenant, and may determine the users with the greatest closeness scores. The server may send a suggestion for the determined users to initiate communication with the target.
-
Patent Agency Ranking
公开(公告)号：US20180253458A1
公开(公告)日：2018-09-06
申请号：US15449500
申请日：2017-03-03
Applicant: salesforce.com, inc.
Inventor： Ankush Goyal , Shardul Vikram , Nathaniel Richard Price , Sudarshan Vijay Sarolkar , Scott Walter Bishel , Praveen Innamuri , Jon Tomas Gretarsson
CPC classification number: G06F16/23 , G06F16/245 , H04L43/103 , H04L67/1097
Abstract: A system may utilize a combination of real-time and polling connectors for data crawling. A real-time connector may use a collector to write data associated with a new event from a database to a channel and record external identifiers (IDs) associated the data. A polling connector may use a verifier to compare the recorded IDs with IDs associated with a batch of data, and may write any data of the batch of data to the channel that has not been written previously written by the collector. The system may include an onboarder for reading data previously stored in the database.
-
公开(公告)号：US11601495B2
公开(公告)日：2023-03-07
申请号：US16779418
申请日：2020-01-31
Applicant: salesforce.com, inc.
Inventor： Yogesh Patel , Percy Mehta , Shardul Vikram , Mattia Padovani
Abstract: A method and system that perform cluster node work assignments for tenants in a multi-tenant system. The method includes selecting a partition of a cluster tenant tracking structure having a hierarchical namespace and virtual nodes representing each tenant by a cluster node foreman controller, searching the selected partition for a tenant that is unlocked in the cluster tenant tracking structure, and initiating work for the tenant by the cluster node.
-
公开(公告)号：US11050700B2
公开(公告)日：2021-06-29
申请号：US15803720
申请日：2017-11-03
Applicant: salesforce.com, inc.
Inventor： William Christopher Fama Roller , Shardul Vikram , Alex Michael Noe , Noah William Burbank , Sammy Adnan Nammari , Ascander Dost , Shuvajit Das , Oliver Qian Tang , Robert Christopher Ames , Madhav Vaidyanathan , Wing Hing Ku , Bhaskar Garg , Xu Yang , Madeleine Mary Gill , Percy Dara Mehta , Janelle Wen Hui Teng , Abraham Dio Suharli , Alexis Roos , Wenhao Liu , Nelson Esteban Acevedo , Joseph Gerald Keller , Rohit Deshpande , Sandeep Raju Prabhakar
IPC: H04L12/58 , G06N3/04 , G06N3/08 , G06Q10/10 , G06F40/30 , G06F40/40 , G06F40/56 , G06F40/186 , G06F40/216 , G06F40/295
Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.
-
公开(公告)号：US10671589B2
公开(公告)日：2020-06-02
申请号：US15449500
申请日：2017-03-03
Applicant: salesforce.com, inc.
Inventor： Ankush Goyal , Shardul Vikram , Nathaniel Richard Price , Sudarshan Vijay Sarolkar , Scott Walter Bishel , Praveen Innamuri , Jon Tomas Gretarsson
IPC: G06F17/30 , G06F16/23 , H04L29/08 , H04L12/26 , G06F16/245
Abstract: A system may utilize a combination of real-time and polling connectors for data crawling. A real-time connector may use a collector to write data associated with a new event from a database to a channel and record external identifiers (IDs) associated the data. A polling connector may use a verifier to compare the recorded IDs with IDs associated with a batch of data, and may write any data of the batch of data to the channel that has not been written previously written by the collector. The system may include an onboarder for reading data previously stored in the database.
-
公开(公告)号：US20190140995A1
公开(公告)日：2019-05-09
申请号：US15803720
申请日：2017-11-03
Applicant: salesforce.com, inc.
Inventor： William Christopher Fama Roller , Shardul Vikram , Alex Michael Noe , Noah William Burbank , Sammy Adnan Nammari , Ascander Dost , Shuvajit Das , Oliver Qian Tang , Robert Christopher Ames , Madhav Vaidyanathan , Wing Hing Ku , Bhaskar Garg , Xu Yang , Madeleine Mary Gill , Percy Dara Mehta , Janelle Wen Hui Teng , Abraham Dio Suharli , Alexis Roos , Wenhao Liu , Nelson Esteban Acevedo , Joseph Gerald Keller , Rohit Deshpande , Sandeep Raju Prabhakar
Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.
-
-
-
-
-
-
Search Results
7
records
(took 0.013 seconds)
