公开(公告)号：US11381540B2

公开(公告)日：2022-07-05

申请号：US16670642

申请日：2019-10-31

Applicant: salesforce.com, inc.

Inventor： Jayanth Parayil Kumarji ,  Madhav Vaidyanathan

IPC: H04L51/234 ,  H04L51/08 ,  G06Q10/10

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for tracking electronic mail (email) events. Upon generating an email, a database entry including an email identifier associated the email is stored. A notification received from a client device is processed, where the notification indicates that the email associated with the email identifier has been opened. Responsive to processing the notification, the database entry associated with the email is identified using the email identifier and event information of the database entry is stored or updated to indicate that the email has been opened. The database entry associated with the email identifier is updated to include attributes of the email, where the attributes include a recipient identifier identifying a recipient of the email. Status information associated with the email may be provided using the database entry, where the status information indicates that the recipient has opened the email.

公开(公告)号：US20190140995A1

公开(公告)日：2019-05-09

申请号：US15803720

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： William Christopher Fama Roller ,  Shardul Vikram ,  Alex Michael Noe ,  Noah William Burbank ,  Sammy Adnan Nammari ,  Ascander Dost ,  Shuvajit Das ,  Oliver Qian Tang ,  Robert Christopher Ames ,  Madhav Vaidyanathan ,  Wing Hing Ku ,  Bhaskar Garg ,  Xu Yang ,  Madeleine Mary Gill ,  Percy Dara Mehta ,  Janelle Wen Hui Teng ,  Abraham Dio Suharli ,  Alexis Roos ,  Wenhao Liu ,  Nelson Esteban Acevedo ,  Joseph Gerald Keller ,  Rohit Deshpande ,  Sandeep Raju Prabhakar

IPC: H04L12/58 ,  G06N3/08 ,  G06N3/04 ,  G06F17/28

Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.

公开(公告)号：US11050700B2

公开(公告)日：2021-06-29

申请号：US15803720

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： William Christopher Fama Roller ,  Shardul Vikram ,  Alex Michael Noe ,  Noah William Burbank ,  Sammy Adnan Nammari ,  Ascander Dost ,  Shuvajit Das ,  Oliver Qian Tang ,  Robert Christopher Ames ,  Madhav Vaidyanathan ,  Wing Hing Ku ,  Bhaskar Garg ,  Xu Yang ,  Madeleine Mary Gill ,  Percy Dara Mehta ,  Janelle Wen Hui Teng ,  Abraham Dio Suharli ,  Alexis Roos ,  Wenhao Liu ,  Nelson Esteban Acevedo ,  Joseph Gerald Keller ,  Rohit Deshpande ,  Sandeep Raju Prabhakar

IPC: H04L12/58 ,  G06N3/04 ,  G06N3/08 ,  G06Q10/10 ,  G06F40/30 ,  G06F40/40 ,  G06F40/56 ,  G06F40/186 ,  G06F40/216 ,  G06F40/295

Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.

公开(公告)号：US20210136026A1

公开(公告)日：2021-05-06

申请号：US16670642

申请日：2019-10-31

Applicant: salesforce.com, inc.

Inventor： Jayanth Parayil Kumarji ,  Madhav Vaidyanathan

IPC: H04L12/58 ,  G06Q10/10

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for tracking electronic mail (email) events. Upon generating an email, a database entry including an email identifier associated the email is stored. A notification received from a client device is processed, where the notification indicates that the email associated with the email identifier has been opened. Responsive to processing the notification, the database entry associated with the email is identified using the email identifier and event information of the database entry is stored or updated to indicate that the email has been opened. The database entry associated with the email identifier is updated to include attributes of the email, where the attributes include a recipient identifier identifying a recipient of the email. Status information associated with the email may be provided using the database entry, where the status information indicates that the recipient has opened the email.